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Crowne Plaza New Orleans French Qtr - Astor by IHG

4.5 star property

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Photo gallery for Crowne Plaza New Orleans French Qtr - Astor by IHG

Exterior
Exterior
Outdoor pool, pool loungers
Exterior
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Housekeeping
  • Gym
  • Parking available
  • Air conditioning

Explore the area

Map
739 Canal Street at Bourbon, New Orleans, LA, 70130
  • Bourbon Street
    ‪1 min walk‬
  • Canal Street
    ‪1 min walk‬
  • Saenger Theatre
    ‪6 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, View

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 Bedroom

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room (City View)

Standard Room (City View) | Premium bedding, in-room safe, desk, blackout curtains

Standard Room (City View)

  • 28 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed (Leisure)

Standard Room, 1 King Bed (Leisure) | Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed (Leisure)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 Bedroom

  • 37 sq m
  • Sleeps 5
  • 1 Single Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Tower (Alexa)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Tower (Alexa)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Tower (Alexa)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Tower (Alexa)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, View

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking, View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, View

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (High Floor)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds (High Floor)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, View

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, View

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Tower

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, View, Tower

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Tower

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Tower

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Wyndham New Orleans - French Quarter

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (3640)
The price is €239
for 1 room
includes taxes & fees
21 Mar - 22 Mar
Wyndham New Orleans - French Quarter

About this property

Crowne Plaza New Orleans French Qtr - Astor by IHG

Luxury hotel with fitness centre and 24-hour business centre
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a 24-hour business centre and valet parking.
Crowne Plaza New Orleans French Qtr - Astor by IHG offers 693 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza New Orleans French Qtr - Astor by IHG. During your stay, you're just a quick walk from Bourbon Street. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the local sightseeing
  • Steps from Bourbon Street and Canal Street
Crowne Plaza New Orleans French Qtr - Astor by IHG offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and 20 meeting rooms are available. Event space at this hotel measures 32000 square feet (2973 square metres) and includes conference space. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the luxury Crowne Plaza New Orleans French Qtr - Astor by IHG. For a fee, parking is available.

This 4.5-star New Orleans hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 10:00 AM.
Dickie Brennan’s Bourbon – On-site restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 49 per day; includes in/out privileges)
  • RV/bus/lorry parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:00 AM for a fee: USD 15 to 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Dickie Brennan’s Bourbon

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • 24-hour business centre
  • 32,000 square feet of conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 35 per person
  • Valet parking fee: USD 49 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
This property does not permit coolers in guestrooms.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel New Orleans French Quarter
Crowne Plaza New Orleans French Quarter
Astor Crowne Plaza New Orleans Hotel
Astor Crowne Plaza Hotel
Astor Crowne Plaza New Orleans
Astor Crowne Plaza
Crowne Plaza New Orleans

Crowne Plaza New Orleans French Qtr - Astor by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 1578 out of 4043 reviews
Rating 8 - Good. 935 out of 4043 reviews
Rating 6 - Okay. 643 out of 4043 reviews
Rating 4 - Poor. 410 out of 4043 reviews
Rating 2 - Terrible. 477 out of 4043 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Avis D

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valets were awesome!!!!!!
Stayed 3 nights in Nov 2024

10/10 Excellent

Eric, GASPORT

Stayed 4 nights in Nov 2024

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness
I thought the building was nice the room was clean but there wasn't any blankets in the room. I requested some and they delivered the morning we were leaving. Also, there was a crowd of people standing right outside the build at night that you had to fight through to get in.
Stayed 1 night in Nov 2024

4/10 Poor

Tyler

Stayed 5 nights in Nov 2024

8/10 Good

Teodora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

TAnanya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 3 nights in Nov 2024

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy my stay ,wonderful hotel. I wish the parking was better, my only issue.
Stayed 2 nights in Nov 2024

8/10 Good

Christopher

Stayed 2 nights in Nov 2024

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Allanda, Greensboro

Travelled with family
I have stayed here in the past a couple of times and enjoyed it. This time was different. I know they were working on a few things at the hotel but that was not my biggest issue. Our bathroom was not clean. My husband noticed it first and cleaned it up. We were given towels one day but were told they did not have enough bath towels for both of us so we were only given one. We had to call the front desk later and my husband had to go down to get it. The staff, while polite when spoken to, never made any eye contact unless they had to. I watched a couple of staff members arguing in the hall with one another. That tells me this is a management problem. Comments I overheard from guests were not positive so I don’t think it was just us. Hotel is on Canal St so I already knew how it would be in the area. I gave it three stars because the other stays were good. Not sure I will try it again and I waited a couple of weeks before writing this review because I wanted to be as objective as possible.
Stayed 3 nights in Nov 2024

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 6 nights in Nov 2024

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was comfortable
Stayed 1 night in Dec 2024

10/10 Excellent

jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Dedria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean, beds were very comfortable. I would stay here again.

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Jada

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
It took the staff a while to attend to the air conditioning not working the first night. Total time was over 1 hour after reporting initially on the phone. It took 2 calls and 2 trips downstairs to get it working. No valet parking the first night because of the Bayou Classic. Basically figure it out yourself! Second night I had to call and go downstairs because no towels or wash cloths were left to bathe. Not a bad stay overall just not the service I expected.
Stayed 2 nights in Nov 2024

2/10 Terrible

Nina

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Frist let me say, I can't believe this place was this bad.. Frist walk in my room it smelled like wet carpet and mildew. No hot water , heater don't work, stains on the curtains looks to be of dried blood. The hallway smells like mildew as well. I called every night about the hot water nothing was done... I DO NOT RECOMMEND!!!
Stayed 3 nights in Nov 2024

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Soooo comfortable
Quite comfortable. Valet parking was friendly and quick. The check-in process was quick too. The room was perfect: clean, comfortable, great condition and a view right on Canal St.
Stayed 1 night in Nov 2024

10/10 Excellent

Sametra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property location is ideal for desired activities and restaurants. Staff were great - friendly and accommodating. However, the property needs a major scrub and significant updates. Carpets need to be cleaned or replaced. Bathroom plumbing needs repair. Ran out of hot water Sunday morning. Faucets dripped loudly and sink spirted water. Lighting too dim in bathrooms. Mattresses need to be replaced. First two nights our backs hurt. Thank goodness for Fast-acting Tylenol.
Stayed 5 nights in Nov 2024

4/10 Poor

Brett

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Sheletha

Stayed 2 nights in Nov 2024

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Sharika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s always a pleasure to stay here. Very secure because you’re required to have a wristband for entry.
Stayed 2 nights in Nov 2024

6/10 Okay

Lekha

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Average Bad Sevice
Stayed 3 nights in Nov 2024