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Embassy Suites by Hilton New Orleans

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Embassy Suites by Hilton New Orleans

View from property
Bar (on property)
Restaurant
View from room
1 bedroom, in-room safe, desk, laptop workspace

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast included
  • Room service
  • 24/7 front desk
  • Pool
  • Parking available
  • Gym

Explore the area

Map
315 Julia St, New Orleans, LA, 70130
  • Ernest N. Morial Convention Center
    3 min walk
  • Magazine Street
    9 min walk
  • Canal Street
    9 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    20 min drive

Room options

View all photos for Suite, 1 King Bed, Balcony

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony

  • 33 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, Non Smoking

  • 33 sq m
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Two Queens Suite

1 bedroom, in-room safe, desk, laptop workspace

Two Queens Suite

  • 37 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for King Suite

1 bedroom, in-room safe, desk, laptop workspace

King Suite

  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 33 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Executive Suite, 2 Double Beds, Non Smoking

  • 48 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

  • 33 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite

1 bedroom, in-room safe, desk, laptop workspace

Suite

  • 33 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • 16 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for One Double Bed Guestroom

1 bedroom, in-room safe, desk, laptop workspace

One Double Bed Guestroom

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed, Non Smoking

  • 79 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

Embassy Suites by Hilton New Orleans

Hotel with free breakfast, a short walk to Canal Street
This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. Free buffet breakfast, free WiFi in public areas and a free manager's reception are also provided. Other amenities include a snack bar/deli, a 24-hour business centre and valet parking.
Embassy Suites by Hilton New Orleans offers 280 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation is furnished with double sofa beds. 40-inch LCD televisions come with premium cable channels. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

This New Orleans hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Embassy Suites by Hilton New Orleans. During your stay, you're just a quick walk from Canal Street. You'll find features such as free WiFi in public areas and a free manager's reception, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at the restaurant
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 3-minute walk from Ernest N. Morial Convention Center and 9 minutes on foot from Canal Street
  • Cats and dogs welcome for a fee (restrictions apply)
Embassy Suites by Hilton New Orleans offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 8000 square feet (743 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Embassy Suites by Hilton New Orleans. For a fee, parking is available.

This 3.5-star New Orleans hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 10:00 AM. The hotel hosts a free manager's reception on selected days.
Embassy Suites by Hilton New Orleans has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Valet parking on site (USD 49 per night; includes in/out privileges)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant
  • Free manager's reception
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 8,000 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 49 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hilton New Orleans Convention Center Hotel
Embassy Suites New Orleans
Embassy Suites New Orleans Hotel New Orleans
New Orleans Embassy Suites
Embassy Suites Hilton New Orleans Convention Center
Embassy Suites Hotel Lofts Club Tower
Embassy Suites New Orleans Lofts Club Tower
Embassy Suites Lofts Club Tower
Embassy Suites by Hilton New Orleans Hotel
Embassy Suites by Hilton New Orleans New Orleans
Embassy Suites by Hilton New Orleans Hotel New Orleans

Embassy Suites by Hilton New Orleans Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 676 out of 1477 reviews" "
Rating 8 - Good. 325 out of 1477 reviews" "
Rating 6 - Okay. 186 out of 1477 reviews" "
Rating 4 - Poor. 112 out of 1477 reviews" "
Rating 2 - Terrible. 178 out of 1477 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kelvin

Disliked: Staff & service, amenities, property conditions & facilities
Our room was not ready at 4pm as promised. They had bed bugs, and the offered no compensation for any of the inconveniences.
Stayed 1 night in Sep 2024

6/10 Okay

Laverne, Chicago

Liked: Amenities
Disliked: Property conditions & facilities
Concierge Chris was very helpful
Stayed 4 nights in Aug 2024

2/10 Terrible

Idona

Disliked: Staff & service, property conditions & facilities
When we got there to check in, they told us there was a wait and we had to be put on the guest list and they advised us not to check in because some people have been waiting to check in since 10 AM and we got there at six and she had no idea when a room would be available so we actually never stayed here and we had to look for another hotel. Common courtesy would be to call the Gas and say not to show up because we don’t have any rooms available, but if you don’t have any rooms available then why except the booking
Stayed 4 nights in Sep 2024

4/10 Poor

Shayla

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Understaffed and broken amenities
Stayed 2 nights in Sep 2024

10/10 Excellent

Lasean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 2 nights in Sep 2024

10/10 Excellent

antonio

Stayed 1 night in Sep 2024

2/10 Terrible

Chercarrior

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

Felisha

Travelled with family
Disliked: Staff & service, amenities
We were told we could check in a little earlier than 4pm since we came from out of town so we made it to the hotel at 3pm then told to come back at 4. Did that as well. We were not assigned a room until after 6:30pm the lobby was full of upset travelers! It was a horrible experience.
Stayed 1 night in Sep 2024

2/10 Terrible

Joseph

Travelled with group
Disliked: Staff & service
I love Embassy Suites. But not this one. They tried to charge me $90 to check in 11 minutes early. I didn’t do it. 15 mins later, my room wasn’t ready. 2 hours late, I got into my room. Some staff were amazing, others not up to the Embassy Suites level I’m used to. Room was nice and breakfast was decent. I’ll be looking another direction when I come back to New Orleans :(
Stayed 3 nights in Sep 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
When I tried to check in before 4, they said my room is ready but I cannot have it unless I give them $90. So we waited. At 4 they said my room now was NOT ready. We waited for many hours before they finally gave myself and my other family members a room. We missed our dinner reservations. I couldn't even get a shower so we had to go get fast food. Ruined our entire evening of plans after driving over 7 hours to town. This is the worst Embassy Suites I've ever been to.
Stayed 1 night in Sep 2024

8/10 Good

Chrystazia

Liked: Cleanliness, property conditions & facilities
Only issue I had was the room not being ready for check in when it was time I had to wait about 2.5 hours for my room and be put on a waiting list even though I prepaid and booked back in August . Other than that my room was clean no bed bugs linens clean I liked the room I booked and the patio had a nice view . Housekeeping did stop by on more than one occasion and we got treated to the bar and breakfast so it wasn’t a terrible stay
Stayed 2 nights in Sep 2024

2/10 Terrible

Shameka

Travelled with family
Liked: Staff & service
I made reservations over a month ago I arrived around 3 pm at the property. We stayed in the properties waiting area for hours because They weren’t able to get us checked in until almost 7pm because they didn’t have any clean rooms is what they said which resulted in us missing an event we were suppose to attend. The event tickets were non refundable. Their lobby was packed full of people that couldn’t check in be cause they didn’t have the rooms ready, so many ppl were complaining. And there was really long stings of hair in our bed.
Stayed 1 night in Sep 2024

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can only valet park . Its 50 a night and our truck was too big so they parked it on thr street. We could have done that ourselves
Stayed 1 night in Sep 2024

2/10 Terrible

RaKiyah

Liked: Property conditions & facilities
Disliked: Staff & service
We arrived at 3pm. Check in was at 4pm. I paid for the room and left to go get food which took about 30 minutes. We arrived back at the hotel at 3:50 to wait to check in. We checked in and were put on a waiting list. We were told we would get a call when our room was ready-never got the call. The lobby was full of waiting list customers because they were no rooms ready. I had reservations at 6:30; I missed those. I kept going back to the desk checking on an update. We literally sat in the lobby 4 hours and 34 minutes before I went back the very last time to check on the status of the room.
Stayed 1 night in Sep 2024

2/10 Terrible

Amber

Stayed 3 nights in Aug 2024

2/10 Terrible

Kerrissa

Liked: Cleanliness, property conditions & facilities
Our room wasnt available until 2 hours after we checked in
Stayed 1 night in Sep 2024

10/10 Excellent

Shecola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jun 2024

6/10 Okay

Parrish

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We have stayed here several times, and have loved it. But this time we were disappointed. The room was just not up to standards. The air conditioner cover was falling off the wall and the rug in the bedroom was very wet. Although the service from all the workers was excellent, we may have to rethink where we stay when in New Orleans next time.
Stayed 1 night in Sep 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities
The shower head was HORRIBLE.. trickled water out of it. A shower took almost an hour.. other than that we loved our stay there as always.
Stayed 1 night in Sep 2024

2/10 Terrible

dave, Gulf Breeze

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were balls of other people’s hair in the bathroom. We could not get staff to put soap in the shower. Maids never cleaned. Door on cabinet broken. It looks like the company bought an old apt building and enclosed the walkway. The pool was horrible. But the worst, the hotel wanted a $90.00 early check in fee. Of course, guess how long the check in line was when we could check in without a charge? The staff were great.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel lobby for drinks every evening and breakfast every morning. The staff was wonderful and the suite was huge. The pool, which I enjoyed on my last morning, was nice and it gave a great view of the amazing mural. The hotel was convenient to everything and walkable (even for an old guy like me) for the Quarter too. My only complaint was the air conditioning - combine hot and humid weather outside with cold and dry in the room and I got the sniffles for the my last two days
Stayed 4 nights in Sep 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Had a couple of issues with the room most were resolved but they were not able to replace the broken coffee machine
Stayed 9 nights in Sep 2024

10/10 Excellent

Kellie

Stayed 1 night in Aug 2024