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Maison St Charles

3.0 star property

Choose dates to view prices

Photo gallery for Maison St Charles

Exterior
Lunch and dinner served, seafood
Property grounds
Outdoor pool, open 10 AM to 10 PM, pool loungers
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Breakfast available
  • Parking available
  • 24/7 front desk

Explore the area

Map
1319 Saint Charles Avenue, New Orleans, LA, 70130
  • National World War II Museum
    ‪6 min walk‬
  • Ernest N. Morial Convention Center
    ‪15 min walk‬
  • Port of New Orleans
    ‪3 min drive‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Bedrooms

  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite (Whirlpool)

Suite (Whirlpool) | In-room safe, desk, laptop workspace, iron/ironing board

Suite (Whirlpool)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Mobility Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed, Mobility Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible

  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds

  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

In-room safe, desk, laptop workspace, iron/ironing board

Executive Suite

  • Sleeps 3
  • 1 King Bed

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About this property

Maison St Charles

Hotel with a 24-hour fitness centre, a quick walk to National World War II Museum
An outdoor pool, a restaurant and a 24-hour fitness centre are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, Access to hot tub and self parking.
Maison St Charles offers 130 air-conditioned accommodations with a safe and free newspapers. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the great public transport around Maison St Charles. During your stay, you're just a quick walk from National World War II Museum. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • Enjoy a bite to eat at Mr. Eds Seafood, a seafood restaurant that serves seafood
  • To-go breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the proximity to public transport
  • 6 minutes by foot from National World War II Museum and a 2-minute drive from Ernest N. Morial Convention Center
  • Pets welcome for a fee
Maison St Charles offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Maison St Charles. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star New Orleans hotel.

For a fee, guests can enjoy to-go breakfast on weekdays from 8:00 AM to 10:00 AM and at the weekend from 9:00 AM to 10:00 AM.
Mr. Eds Seafood – This seafood restaurant specialises in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (USD 25 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Breakfast to-go available for a fee 8:00 AM to 10:00 AM on weekdays and 9:00 AM to 10:00 AM on weekends; USD 14.99 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mr. Eds Seafood

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Cobblestone flooring in public areas
  • Lift (130 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately USD 14.99 per person
  • Secured self-parking fee: USD 25.0 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10 AM to 10 PM
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Maison St Charles Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 415 out of 1003 reviews
Rating 8 - Good. 243 out of 1003 reviews
Rating 6 - Okay. 162 out of 1003 reviews
Rating 4 - Poor. 87 out of 1003 reviews
Rating 2 - Terrible. 96 out of 1003 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Cynthia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The location was great. We had bugs in our room though.
Stayed 3 nights in Dec 2024

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Natalie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
I was just there for about twelve hours but it was pleasant and comfortable. Also convenient to the train station.
Stayed 1 night in Dec 2024

10/10 Excellent

meghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here! Cozy vibes and super great staff. Awesome location!
Stayed 1 night in Dec 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere
Stayed 1 night in Dec 2024

2/10 Terrible

Shawnette

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately my stay at Maison St. Charles was not a pleasant one. I had to request for my room to be cleaned after two nights of being there and even after that the room was not thoroughly cleaned. There was a night that I came back to find the used towels that I put on the floor (as per the note that says to put used towels on the floor in order to obtain new ones) were still left on the floor. There are cats on the property and I have an allergy; I was not aware that this was a pet-friendly establishment. I was woken up to noise outside of my door every morning due to the next room being worked on/construction. There was a space between the door and the ground; therefore I found a spider in my room on the first night. When I reached to use a towel there was a spider on there as well. This was a very unpleasant uncomfortable experience and I will not recommend this location. We were not even asked about how our stay was at checkout. There is security on the property at night which was comforting, but the room I stayed in on the ground floor was not a room that should have been sold for hotel stay. The facilities were not up to par for a hotel and made the stay very unpleasant.
Stayed 5 nights in Dec 2024

8/10 Good

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visit. Enjoyed the quiet. Room was clean and comfortable. Staff was very nice and respectful. Our only real issue was the TV. The volume on the remote would not go down and the volume was set too high. The staff changed remotes while we were gone but the replacement remote had the same problem. Aggravating. We would still consider staying at your hotel on our next visit.
Stayed 3 nights in Dec 2024

8/10 Good

Jason

Stayed 1 night in Nov 2024

8/10 Good

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t have time for anything, checked in after midnight and checked out at 10:00 am the next day.
Stayed 1 night in Dec 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Ronald

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They told us where the elevator was, but the elevator was not working. So we had to carry our suitcases up for flight of stairs, Call the man told him that they elevated. What's not working and they acted surprised like if they did not know what it was not working other guests told us it wasn't working all day. I had two 71 year old ladies with me and we had to carry our luggage up and down the stairs. I told them again in the morning and they acted like they did not know about it. Other than that it was a good place to spend the night.
Stayed 1 night in Dec 2024

6/10 Okay

Sonia

Stayed 4 nights in Nov 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay during my time in New Orleans. It was central with a lot of food options and places to visit. It was walking distance to the Super Dome so it worked out perfect. Bayou classic and saints game was great with the help of this stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Aiesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 3 nights in Nov 2024

6/10 Okay

Robin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It's very beautiful and clean but shower water was like warm at best and it took 3 different trips back and forth to front desk to finally get a key to work
Stayed 1 night in Dec 2024

6/10 Okay

Marcus

Stayed 3 nights in Nov 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay, and we have enjoyed both. The rates are great, possibly because this is an older property, but the rooms we have stayed in were updated nicely. Staff is friendly and check in was smooth. There are two parking areas, one is off a side street but very close and easily walkable. Quite a few dining options, and streetcar runs in front of the hotel. We will probably stay again when in town because we love this location in the city.
Stayed 1 night in Nov 2024

4/10 Poor

Darline

Travelled with group
Disliked: Cleanliness, staff & service
What I didn't like, I Not Enough Cover On The Bed No Night Housekeeping, I Had To Clean My Own Bathroom
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Not What It Was
It appears that the Maison St. Charles has changed management and ownership since our last visit. A few things have slipped since the last visit: the elevator in our building was broken for nearly 24 hours and had loose panels on the wall, the beds were ridiculously high, the heater either blew very hot air or very cold air, the shower was not clean, the sink did not have a stopper, there were no privacy shades so people outside could see in the room, asked for towels that were never brought, and cups for the bathroom were never replaced. Also, the new look of the rooms is very contemporary and not in keeping with the age of the hotel, just made it seem very generic. Some positives were their willingness to make a room reservation change on the day of arrival and they were willing to hold our bags for a few hours before check-in and a few hours after checkout with no charge. The room was reasonably clean. While the location along the St. Charles streetcar line is still very convenient, we'll be looking for a different hotel for the next time we travel to New Orleans.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jaminnette

Stayed 3 nights in Oct 2024

8/10 Good

April

Travelled with family
Liked: Amenities
Room was clean and comfortable. Beds were great. Facility was secure and I felt safe walking around. Was a short Uber to the city attractions and the trolley passes right in front of the hotel. My only complaints was noisy neighbors the first night and the jacuzzi needs turned up in temperature. I was looking forward to a good soak after lots of walking but it was too cold.
Stayed 2 nights in Nov 2024

10/10 Excellent

Justin

Stayed 1 night in Oct 2024

6/10 Okay

Owen

Stayed 2 nights in Nov 2024