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Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at Hotel Duman, you'll be within walking distance of EXPO 2017. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants.

  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to massages at Apriori
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Just a 4-minute drive from MEGA Silk Way and a few minutes from EXPO 2017

Property Features

Hotel Duman offers its guests a full-service spa, an indoor pool, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business centre on site. Spa services, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly Hotel Duman. Free self parking is available. Smoking is allowed in designated areas at this 4-star Astana hotel.

  • 200 guestrooms or units
  • 2 dining venues
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hotel Duman offers 200 air-conditioned accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with satellite channels. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. This Astana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Satellite channels
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.

Томирис – On-site restaurant.

Жулдыз – On-site restaurant.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Apriori. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

  • Sauna in spa
  • Steam room in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Duman

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Union Pay and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

  • Noise-free rooms not guaranteed
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KZT 7000 for adults and from KZT 7000 for children
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Duman
  • Hotel Duman Hotel
  • Hotel Duman Astana
  • Hotel Duman Hotel Astana

You should know

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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