4/10 Poor
Rowena B.
6 Aug 2022
Need a better property manager
Where do I start:
The rental is located in a great location. This is the only positive thing.
If appears the property has fallen into a state of disrepair and neglect. It is the small things that add up:
The business license is expired as of September 2021 that is posted in the rental. There’s a broken/Wobbly night stand in spare room.
Patio door lock was completely broken so you can lock it at all. We did email this in through the contact posted in the rental itself but no response. We called in issue about hot water for shower - we got a text but they never followed through to check on it. Pool had not been cleaned when we arrived. There were pieces of broken plate/bowl at the bottom of the pool we ended up not using the pool the entire 2 weeks we were there! On the day of arrival when given the code for the house, we were given the code of 4 numbers. When we tried to enter the rental it did not work. Why? The reason is you needed to add the check mark on the keypad which was not listed on the instructions. We wasted about 2hrs dealing with this after traveling with two young kids! The carpet has seen better days. I did not take pictures, but it was obvious it had not been vacuumed before we arrived. The toilet seat for the Master Bedroom would close on you, which was very annoying when you’re trying to use it. You are only provided 1 trash bag so be sure to bring some with you, there’s no kitchen sponge in the kitchen, no “starter coffee kit”, these are just minor things they could have provided for the price you pay.
If I had to sum up our experience, the location is great and has wonderful possibilities. I don't know the owner or the property manager, but if I could reach out to them before posting this review, I would. Some would say we are being too picky. However, if you are paying for a service, you expect a well maintained and safe environment for your family - it is a vacation a home away from home. We ended up cutting our vacation short and left a day early.
Rowena B.
Stayed 11 nights in Jul 2022