6/10 Okay
Nadia
Travelled with family
26 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location in relation to Universal is good. Being a previous outlet manager for the Marriot and knowing their hospitality standards, the cleanliness of the room was very underwhelming and the welcoming environment was lacking (no "welcomes" or "good mornings" other than from a young maintenance worker and the ladies tending to the buffet). The chairs at the kitchen island and the desk area were very dirty (white marks/wear and tear). There was sticky residue in the carpet near the desk area. The dishwasher did not have the proper amount of wheels on the bottom rack in order to function/clean properly. There was also mold in the shower area on the tiles above the shower head and urine clearly around the base of the toilet. Having a reservation for 4 people would also require 4 body towels versus only having 2 provided. The morning breakfast buffet could use more rotations. In addition, more fruit choices would have been great. We were unaware that the hotel was dog friendly, that may have changed our overall choice to stay there. The pool was absolutely disgusting, not maintained at all. The kids were most disappointed with that. Especially having a full-on view of the neat splash pad at the Double Tree located just behind. Lastly, when asking the gentleman at the front desk if it was OK to use powder detergent in the washers as it clearly only showed liquid on the labels of the machine his response came across quite snotty, "Well I don't know how it works in other
Nadia
Stayed 6 nights in Dec 2024