The following is an email that I sent to the property management company. I have yet to receive a response;
On 3/23/2021 my family and I checked into unit #4100ES.
As we came up to the front door, there was garbage in the landscaping to the left of the front door.
We entered the house and it smelled strongly of cigarette smoke. It was pretty fresh it seemed, as though the person smoking in the property had done so within a few days. This greatly aggravated my sinus condition. Fortunately the house does not have carpet and during the time of our stay the smoke situation became less severe. Thanks for the sinus headaches for a number of us the first few nights.
There was garbage under the front entry table, that was clearly visible, in the form of a Gatorade bottle.
I then noticed that the blinds from the living room to the pool area were damaged.
In the master bedroom the blinds to the pool area were so damaged that they gave a clear view of the master bedroom to the neighbors. This situation was ridiculous.
When we took our grandkids out to the pool we found cigarette butts (and other debris) in the pool itself and additional cigarette buts in the deck area around the pool.
On the second day, when I took out the trash, the ground in the area of the garbage can had a plethora of loose garbage on the ground. I picked up most of it and put in the garbage can.
The overall cleanliness of the unit other than the items above was far from pristine, but was acceptable.
One other item that you might want to check on. The cabinet where the pots and pans are stored has suffered water damage of some sort in the past, and the shelf is collapsing and I would suspect, from being a home owner for a number of decades, that there may be a mold issue there.
Of course, the items listed above were completely ridiculous, particularly the cigarette butts IN THE POOL and the broken blinds to the MBR. Call me crazy, but it seems that people on vacation should be able to expect privacy in the bedroom and not to have their grandkids swimming in a big ash tray.
Soon after our initial entry into the house, I called the “office” number provided at least four times giving updates as additional problems were noted. In each of these calls, which just rang and range without a pickup (it was still during listed business hours), I left a voice mail as directed. I requested a call back, identified my unit number and my call back number.
I never received a call.