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Hotel New Otani Osaka

5.0 star property
VIP Access

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hotel New Otani Osaka

Front of property – evening/night
Point of interest
Exterior
Aerial view
Concierge desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Gym
  • Spa
  • Housekeeping
  • Parking available

Explore the area

Map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578
  • Osaka Castle Park
    ‪2 min walk‬
  • Osaka-jō Hall
    ‪9 min walk‬
  • Osaka Castle
    ‪15 min walk‬
  • Osaka (KIX-Kansai Intl.)
    ‪54 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Single Room, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Suite for 4 People Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

Family Suite for 4 People Non-Smoking

  • 70 sq m
  • Park view
  • Sleeps 6
  • 4 Large Single Beds

View all photos for Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View | In-room safe, desk, laptop workspace, blackout curtains

Japanese Suite, Non Smoking, City View

  • 60 sq m
  • City view
  • Sleeps 6
  • 4 Single Futons

View all photos for Deluxe Twin Room, Non Smoking, Castle View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, Non Smoking, Castle View

  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Double Room, Non Smoking, Castle View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Double Room, Non Smoking, Castle View

  • 30 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Triple Room, Non Smoking, Town View

  • 40 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room, Non Smoking (Family Studio Town view for 6 persons)

In-room safe, desk, laptop workspace, blackout curtains

Family Room, Non Smoking (Family Studio Town view for 6 persons)

  • 90 sq m
  • City view
  • Sleeps 10
  • 6 Large Single Beds

View all photos for Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking | In-room safe, desk, laptop workspace, blackout curtains

Luxury Junior Suite, High Floor, Non-smoking

  • 60 sq m
  • Park view
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Superior Twin Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room, Non Smoking, Town View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room, Non Smoking, Castle View

  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Single Beds

View all photos for Special Sale! Suite Room, Non Smoking

43-inch LCD TV with digital channels, TV

Special Sale! Suite Room, Non Smoking

  • 60 sq m
  • Park view
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout curtains

Superior Double Room, Non Smoking, Castle View

  • 30 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Triple Room, Non Smoking, Castle View

Superior Triple Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout curtains

Superior Triple Room, Non Smoking, Castle View

  • 40 sq m
  • Park view
  • Sleeps 5
  • 3 Single Beds

View all photos for Economy Double Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout curtains

Economy Double Room, Non Smoking, Town View

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Double Room, Smoking, Town View

In-room safe, desk, laptop workspace, blackout curtains

Economy Double Room, Smoking, Town View

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite for 3persons Selected at Check-in Non Smoking

43-inch LCD TV with digital channels, TV

Suite for 3persons Selected at Check-in Non Smoking

  • 60 sq m
  • Park view
  • Sleeps 4
  • 2 Large Single Beds and 1 Single Bed

View all photos for Luxury Connecting Suite, 4 Adults, Castle View

Luxury Connecting Suite, 4 Adults, Castle View | In-room safe, desk, laptop workspace, blackout curtains

Luxury Connecting Suite, 4 Adults, Castle View

  • 110 sq m
  • Park view
  • Sleeps 6
  • 4 Large Single Beds

View all photos for Superior Triple Room, Non Smoking, Town View

Superior Triple Room, Non Smoking, Town View | In-room safe, desk, laptop workspace, blackout curtains

Superior Triple Room, Non Smoking, Town View

  • 40 sq m
  • City view
  • Sleeps 5
  • 3 Single Beds

View all photos for Run of The House, Smoking

In-room safe, desk, laptop workspace, blackout curtains

Run of The House, Smoking

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Superior Double Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout curtains

Superior Double Room, Non Smoking, Town View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room, Smoking, Town View

In-room safe, desk, laptop workspace, blackout curtains

Single Room, Smoking, Town View

  • 20 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed | Living room | 43-inch LCD TV with digital channels, TV

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

  • 69 sq m
  • Park view
  • Sleeps 5
  • 3 Single Beds

View all photos for Single Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout curtains

Single Room, Non Smoking, Town View

  • 20 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room, Non Smoking (Family Studio Town view for 7 persons)

In-room safe, desk, laptop workspace, blackout curtains

Family Room, Non Smoking (Family Studio Town view for 7 persons)

  • 90 sq m
  • City view
  • Sleeps 11
  • 7 Large Single Beds

View all photos for Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds) | In-room safe, desk, laptop workspace, blackout curtains

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

  • 40 sq m
  • Park view
  • Sleeps 6
  • 2 Large Single Beds and 2 Single Beds

View all photos for Family Suite for 5 People Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

Family Suite for 5 People Non-Smoking

  • 70 sq m
  • Park view
  • Sleeps 7
  • 4 Large Single Beds and 1 Single Bed

View all photos for Run of The House, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Run of The House, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Economy Triple Room, Non Smoking, Town View

Economy Triple Room, Non Smoking, Town View | In-room safe, desk, laptop workspace, blackout curtains

Economy Triple Room, Non Smoking, Town View

  • 30 sq m
  • City view
  • Sleeps 5
  • 3 Single Beds

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, Non Smoking

  • 60 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout curtains

Economy Triple Room, Non Smoking, Castle View

  • 30 sq m
  • Park view
  • Sleeps 5
  • 3 Single Beds

View all photos for Non-Smoking Superior Twin Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Superior Twin Castle View

  • Sleeps 2
  • 2 Single Beds

View all photos for Non-Smoking Family Suite For 5 People　 Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Family Suite For 5 People　 Castle View

  • Sleeps 5
  • 4 Double Beds and 1 Single Bed

View all photos for Non-Smoking Deluxe Twin Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Deluxe Twin Castle View

  • Sleeps 2
  • 2 Single Beds

View all photos for Single Smoking Town View

In-room safe, desk, laptop workspace, blackout curtains

Single Smoking Town View

  • Sleeps 1
  • 1 Double Bed

View all photos for Non Smoking Luxury Junior Suite Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non Smoking Luxury Junior Suite Castle View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Non-Smoking Deluxe Single Town View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Deluxe Single Town View

  • Sleeps 1
  • 1 Single Bed

View all photos for Non-Smoking Corner Suite Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Corner Suite Castle View

  • Sleeps 4
  • 4 Single Beds

View all photos for Non Smoking Superior Double Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non Smoking Superior Double Castle View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Triple Non Smoking Town View

In-room safe, desk, laptop workspace, blackout curtains

Superior Triple Non Smoking Town View

  • Sleeps 3
  • 3 Single Beds

View all photos for Non-Smoking Superior Triple Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Superior Triple Castle View

  • Sleeps 3
  • 3 Single Beds

View all photos for Non-Smoking Superior Twin -Town View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Superior Twin -Town View

  • Sleeps 2
  • 2 Single Beds

View all photos for Non Smoking Superior Junior Suite Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non Smoking Superior Junior Suite Castle View

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Smoking Run Of The House

In-room safe, desk, laptop workspace, blackout curtains

Smoking Run Of The House

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Double Non-Smoking Town View

In-room safe, desk, laptop workspace, blackout curtains

Superior Double Non-Smoking Town View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Smoking Small Double Town View

In-room safe, desk, laptop workspace, blackout curtains

Smoking Small Double Town View

  • Sleeps 2
  • 1 Double Bed

View all photos for Non Smoking Quadruple Family Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non Smoking Quadruple Family Castle View

  • Sleeps 4
  • 2 Single Beds

View all photos for Non-Smoking Small Double Town View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Small Double Town View

  • Sleeps 2
  • 1 Double Bed

View all photos for Non Smoking Deluxe Double Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non Smoking Deluxe Double Castle View

  • Sleeps 2
  • 1 King Bed

View all photos for Non-Smoking Deluxe Triple Town View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Deluxe Triple Town View

  • Sleeps 3
  • 3 Single Beds

View all photos for Non-Smoking Single Town View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Single Town View

  • Sleeps 1
  • 1 Double Bed

View all photos for Suite - Selected At Check-in Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite - Selected At Check-in Non Smoking

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Non-Smoking Small Triple Town View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Small Triple Town View

  • Sleeps 3
  • 3 Single Beds

View all photos for Non-smoking Japanese Suite Town View

Dining | 10 restaurants, breakfast served, local and international cuisine

Non-smoking Japanese Suite Town View

  • Sleeps 4
  • 4 Single Futons

View all photos for Non-Smoking Family Suite For 4 People　 Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Family Suite For 4 People　 Castle View

  • Sleeps 4
  • 4 Double Beds

View all photos for SuperiorSuite Or Executive Suite Triple Non-Smoking Castle View

In-room safe, desk, laptop workspace, blackout curtains

SuperiorSuite Or Executive Suite Triple Non-Smoking Castle View

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Double Beds

View all photos for Suite For 3persons Selected At Check-in Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite For 3persons Selected At Check-in Non Smoking

  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Run Of House Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

Run Of House Non-Smoking

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About this property

Hotel New Otani Osaka

Luxury Osaka hotel in Chuo with 10 restaurants
Along with 10 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness centre and 2 coffee shops/cafes.
Hotel New Otani Osaka offers 525 air-conditioned accommodations with a safe and free newspapers. 43-inch LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

This Osaka hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include outdoor tennis courts, an indoor pool and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, FitnessCLUB. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel New Otani Osaka's great location gets high marks from our customers. During your stay, you're just a quick walk from Osaka-jō Hall. Features include free WiFi in public areas, plus 10 restaurants and 2 bars.
  • Free WiFi and wired Internet in some public areas
  • Enjoy local and international cuisine at ALL DAY DINING SATSUKI, one of the property's 10 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes 2 outdoor tennis courts and a gym
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Within a 15-minute walk of Osaka-jō Hall and Osaka Castle
  • Airport shuttle service available for a fee
Hotel New Otani Osaka offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 10 restaurants and 2 coffee shops/cafes on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

There are 17 meeting rooms available. A fitness centre, spa services, and multilingual staff are also featured at the luxury Hotel New Otani Osaka. An airport shuttle at scheduled times is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Osaka hotel.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
ALL DAY DINING SATSUKI – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
TEPPANYAKI KEYAKI – Overlooking the garden, this steakhouse specialises in Japanese cuisine and serves lunch and dinner. Open daily.
ISSHIN – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
FRENCH CUISINE SAKURA – Overlooking the garden, this fine-dining restaurant specialises in French cuisine and serves lunch and dinner. Reservations are required. Open selected days.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:00 AM to 3:00 PM at scheduled times
  • Covered parking on site (JPY 1,200 per night)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,830 per person
  • 10 restaurants
  • 2 bars/lounges
  • 2 coffee shops/cafes

Restaurants on site

  • ALL DAY DINING SATSUKI
  • FRENCH CUISINE SAKURA
  • ISSHIN
  • TEPPANYAKI KEYAKI

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Full-service spa
  • Gym
  • Indoor pool
  • Shopping centre

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17 meeting rooms

Outdoors

  • On a river

Full-service spa

  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (110 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 10 March to 29 March:
  • Fitness facilities

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 3 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Pool fee: JPY 3850 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 4830 per person
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self-parking fee: JPY 1200 per night
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Pool fee: JPY 3850 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; spa tub; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The optional pool fee varies from JPY 5,000 - 6,000 per person, per pool session. The listed optional pool fee applies to guest ages 13 and older for access to the pool 9 AM-4 PM. The pool fee for children ages 4-12 is JPY 2,000 per child, and ages 0-3 at no charge.
This property requires children 0-3 years old to wear waterproof pants in the pool.
Access to the night pool 6:30-10 PM is available for guests ages 18 and older by reservation only.

We should mention

  • Pool access available from noon to 8:00 PM
  • One child aged 3 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1698 out of 2265 reviews" "
Rating 8 - Good. 412 out of 2265 reviews" "
Rating 6 - Okay. 106 out of 2265 reviews" "
Rating 4 - Poor. 26 out of 2265 reviews" "
Rating 2 - Terrible. 23 out of 2265 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities
I hate to say anything bad about this proper. The location is very convenient and the views and surrounding area was very nice. It’s was also walks away from Osaka castle. Everyone we encountered was helpful and friendly. They really take pride in providing great customer experiences. There was also an airport bus which was a lifesaving if you have lots of luggage. The downside was the dated rooms and musty smell. Overall the property was very clean and well maintained for its age. .
Stayed 4 nights in Oct 2024

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star
Excellent rooms, spacious and comfortable. And extremely helpful and caring staff. The location is very close to a train station, park and Starbucks. About 20 min to dontonbori.
Stayed 7 nights in Oct 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Excellent location with view of Osaka Castle.
Stayed 1 night in Oct 2024

8/10 Good

Gloria

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff is very friendly and helpful. The lobby is magnificent. It's very close to JR station and dining/ cafe places. It's great that it has smart TV with YouTube and Netflix so that people can log in to use them. The hotel in Expedia is 5 star but it's actually an old hotel, especially the room interior: the light switches, sink faucet, and toilet flush handle, they're older styles. They work well but the pictures in Expedia don't actually show them. The bathroom would benefit from a basket to hold /store toiletries so that the towels don't cover them. The mattress is soft for people with back issues.
Stayed 6 nights in Oct 2024

10/10 Excellent

Glenn

Liked: Cleanliness, property conditions & facilities, room comfort
Very elegant hotel.They have an excellent service.
Stayed 5 nights in Oct 2024

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, staff & service
A well located hotel with staff that are willing to go above and beyond. Some quirks on housekeeping where our beds where not made when the room was cleaned, but this may have been due to us selecting the wrong eco-cleaning option. Somewhat inflexible with late check out which was a shame. The additional fees on the use of gym/pool/tennis court were a surprise and the closure of the outdoor pool for the seasons seemed premature given it was still hot during our visit. However, the overall experience was great and we would book in again.
Stayed 4 nights in Oct 2024

8/10 Good

Jamie

Stayed 2 nights in Oct 2024

10/10 Excellent

Krishna

Travelled with family
Liked: Property conditions & facilities
Osaka Hotel New Otani - Amazing place
Amazing place. And very good location. Facilities are top class.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
We were in Osaka for a 4 day visit. Hotel New Otani is close to two train stations and the Osaka castle, so getting to spots such as Nara and Dotonbori (the popular tourist area) was pretty easy. But because it’s not right in the heart of the city, it was much quieter. The hotel itself has large rooms and a great breakfast. On our last day in Osaka, we walked to the Osaka castle for a tour, which was right out of the TV series Shogun.
Stayed 3 nights in Oct 2024

10/10 Excellent

Nannette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very gracious and extremely helpful
Stayed 2 nights in Oct 2024

8/10 Good

Yolanda

The hotel was excellent. They have a system that you have to do your own bed, which was weird. But in general, was clean and the location superb.
Stayed 3 nights in Oct 2024

10/10 Excellent

Eric, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super polite as can be expected but, not taken for granted. The 24hr concierge services helped my wife find her lost iPhone. Incredible!
Stayed 5 nights in Oct 2024

10/10 Excellent

Josue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We fell in love with this hotel. Really great service and staff all around. Housekeeping did an amazing job. There are really no bad things I can say about this hotel. We will definitely be going back when we visit Japan again!! Thank you for everything!
Stayed 12 nights in Oct 2024

10/10 Excellent

Farbod

Stayed 1 night in Sep 2024

10/10 Excellent

SYLVIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely beautiful with impeccable service and impressive attention to detail. An excellent experience and stay. The rooms were clean and refreshing. Everyone was helpful in all requests and always very fast. The location was perfect. I will be returning here.
Stayed 5 nights in Oct 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loves this hotel. The size of the room was very large. Staff had excellent customer service. House keeping always put fresh water bottles in the room every morning to have and stocked up anything we used such as soaps, coffee and water. We had a beautiful view of Osaka Castle and the river in front of the hotel. Very beautiful views. My one complaint is the food was super expensive and their was not much food open before 10 am and some of the restaurants would close around 3 pm before dinner service. We had to find food outside of the hotel because of the price of it. Would I recommend this hotel? Absolutely
Stayed 4 nights in Oct 2024

10/10 Excellent

Risa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd time staying here and the junior suite with castle view is excellent! Having a split-room suite of 2-beds each is convenient when traveling with others. The bathroom is also huge tho slightly inconvenient when needing to use it while someone else is bathing/showering. 😅 Castle views at all hours are fantastic! And service is impeccable. Highly recommend it!
Stayed 2 nights in Oct 2024

8/10 Good

Greg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the view of Osaka castle from the property as well as the level of care and professionalism of the staff. The room itself was a little dated as far as stylings and amenities but was all to satisfactory levels.
Stayed 2 nights in Oct 2024

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Lindsay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in a fantastic location. The view of Osaka Castle from our room was stunning. Highly recommend using this property. From staff, to room, to transportation service, it was all a 5 star experience. We did not dine on the property but the bakery looked divine.
Stayed 2 nights in Oct 2024

10/10 Excellent

yoshie

Comfortable stay
部屋はいつも綺麗に 掃除がされていて快適に 過ごせました。
Stayed 4 nights in Oct 2024

6/10 Okay

Hei Man

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Tidiness
The only item that I am complaining is that the hotel cleaning maid never made up the beds during my 4 days stay.
Stayed 4 nights in Oct 2024

10/10 Excellent

Nicholas Jun Jie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP Access treatment is really good! Welcome drink, complimentary lounge etc.
Stayed 1 night in Oct 2024

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very nice and the staff were so kind and helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dong-Hun

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great staff. Excellent service
Stayed 4 nights in Oct 2024