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Hotel New Otani Osaka

5.0 star property
VIP Access

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel New Otani Osaka

Front of property – evening/night
Concierge desk
Aerial view
Point of interest
Exterior

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Air conditioning
  • Room service
  • Spa
  • Gym

Explore the area

Map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578
  • Osaka Castle Park
    2 min walk
  • Osaka-jō Hall
    9 min walk
  • Osaka Castle
    15 min walk
  • Osaka (KIX-Kansai Intl.)
    57 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Single Room, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Suite for 4 People Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

Family Suite for 4 People Non-Smoking

  • 70 sq m
  • Park view
  • Sleeps 6
  • 4 Large Single Beds

View all photos for Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View | In-room safe, desk, laptop workspace, blackout curtains

Japanese Suite, Non Smoking, City View

  • 60 sq m
  • City view
  • Sleeps 6
  • 4 Single Futons

View all photos for Deluxe Twin Room, Non Smoking, Castle View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, Non Smoking, Castle View

  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Double Room, Non Smoking, Castle View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Double Room, Non Smoking, Castle View

  • 30 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Triple Room, Non Smoking, Town View

  • 40 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room, Non Smoking (Family Studio Town view for 6 persons)

In-room safe, desk, laptop workspace, blackout curtains

Family Room, Non Smoking (Family Studio Town view for 6 persons)

  • 90 sq m
  • City view
  • Sleeps 10
  • 6 Large Single Beds

View all photos for Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking | In-room safe, desk, laptop workspace, blackout curtains

Luxury Junior Suite, High Floor, Non-smoking

  • 60 sq m
  • Park view
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Superior Twin Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room, Non Smoking, Town View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room, Non Smoking, Castle View

  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Single Beds

View all photos for Special Sale! Suite Room, Non Smoking

43-inch LCD TV with digital channels, TV

Special Sale! Suite Room, Non Smoking

  • 60 sq m
  • Park view
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout curtains

Superior Double Room, Non Smoking, Castle View

  • 30 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Triple Room, Non Smoking, Castle View

Superior Triple Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout curtains

Superior Triple Room, Non Smoking, Castle View

  • 40 sq m
  • Park view
  • Sleeps 5
  • 3 Single Beds

View all photos for Economy Double Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout curtains

Economy Double Room, Non Smoking, Town View

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Double Room, Smoking, Town View

In-room safe, desk, laptop workspace, blackout curtains

Economy Double Room, Smoking, Town View

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite for 3persons Selected at Check-in Non Smoking

43-inch LCD TV with digital channels, TV

Suite for 3persons Selected at Check-in Non Smoking

  • 60 sq m
  • Park view
  • Sleeps 4
  • 2 Large Single Beds and 1 Single Bed

View all photos for Luxury Connecting Suite, 4 Adults, Castle View

Luxury Connecting Suite, 4 Adults, Castle View | In-room safe, desk, laptop workspace, blackout curtains

Luxury Connecting Suite, 4 Adults, Castle View

  • 110 sq m
  • Park view
  • Sleeps 6
  • 4 Large Single Beds

View all photos for Superior Triple Room, Non Smoking, Town View

Superior Triple Room, Non Smoking, Town View | In-room safe, desk, laptop workspace, blackout curtains

Superior Triple Room, Non Smoking, Town View

  • 40 sq m
  • City view
  • Sleeps 5
  • 3 Single Beds

View all photos for Run of The House, Smoking

In-room safe, desk, laptop workspace, blackout curtains

Run of The House, Smoking

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Superior Double Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout curtains

Superior Double Room, Non Smoking, Town View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room, Smoking, Town View

In-room safe, desk, laptop workspace, blackout curtains

Single Room, Smoking, Town View

  • 20 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed | Living room | 43-inch LCD TV with digital channels, TV

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

  • 69 sq m
  • Park view
  • Sleeps 5
  • 3 Single Beds

View all photos for Single Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout curtains

Single Room, Non Smoking, Town View

  • 20 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room, Non Smoking (Family Studio Town view for 7 persons)

In-room safe, desk, laptop workspace, blackout curtains

Family Room, Non Smoking (Family Studio Town view for 7 persons)

  • 90 sq m
  • City view
  • Sleeps 11
  • 7 Large Single Beds

View all photos for Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds) | In-room safe, desk, laptop workspace, blackout curtains

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

  • 40 sq m
  • Park view
  • Sleeps 6
  • 2 Large Single Beds and 2 Single Beds

View all photos for Family Suite for 5 People Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

Family Suite for 5 People Non-Smoking

  • 70 sq m
  • Park view
  • Sleeps 7
  • 4 Large Single Beds and 1 Single Bed

View all photos for Run of The House, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Run of The House, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Economy Triple Room, Non Smoking, Town View

Economy Triple Room, Non Smoking, Town View | In-room safe, desk, laptop workspace, blackout curtains

Economy Triple Room, Non Smoking, Town View

  • 30 sq m
  • City view
  • Sleeps 5
  • 3 Single Beds

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, Non Smoking

  • 60 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout curtains

Economy Triple Room, Non Smoking, Castle View

  • 30 sq m
  • Park view
  • Sleeps 5
  • 3 Single Beds

View all photos for Non-Smoking Superior Twin Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Superior Twin Castle View

  • Sleeps 2
  • 2 Single Beds

View all photos for Non-Smoking Family Suite For 5 People　 Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Family Suite For 5 People　 Castle View

  • Sleeps 5
  • 4 Double Beds and 1 Single Bed

View all photos for Non-Smoking Deluxe Twin Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Deluxe Twin Castle View

  • Sleeps 2
  • 2 Single Beds

View all photos for Single Smoking Town View

In-room safe, desk, laptop workspace, blackout curtains

Single Smoking Town View

  • Sleeps 1
  • 1 Double Bed

View all photos for Non Smoking Luxury Junior Suite Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non Smoking Luxury Junior Suite Castle View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Non-Smoking Deluxe Single Town View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Deluxe Single Town View

  • Sleeps 1
  • 1 Single Bed

View all photos for Non-Smoking Corner Suite Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Corner Suite Castle View

  • Sleeps 4
  • 4 Single Beds

View all photos for Non Smoking Superior Double Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non Smoking Superior Double Castle View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Triple Non Smoking Town View

In-room safe, desk, laptop workspace, blackout curtains

Superior Triple Non Smoking Town View

  • Sleeps 3
  • 3 Single Beds

View all photos for Non-Smoking Superior Triple Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Superior Triple Castle View

  • Sleeps 3
  • 3 Single Beds

View all photos for Non-Smoking Superior Twin -Town View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Superior Twin -Town View

  • Sleeps 2
  • 2 Single Beds

View all photos for Non Smoking Superior Junior Suite Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non Smoking Superior Junior Suite Castle View

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Smoking Run Of The House

In-room safe, desk, laptop workspace, blackout curtains

Smoking Run Of The House

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Double Non-Smoking Town View

In-room safe, desk, laptop workspace, blackout curtains

Superior Double Non-Smoking Town View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Smoking Small Double Town View

In-room safe, desk, laptop workspace, blackout curtains

Smoking Small Double Town View

  • Sleeps 2
  • 1 Double Bed

View all photos for Non Smoking Quadruple Family Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non Smoking Quadruple Family Castle View

  • Sleeps 4
  • 2 Single Beds

View all photos for Non-Smoking Small Double Town View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Small Double Town View

  • Sleeps 2
  • 1 Double Bed

View all photos for Non Smoking Deluxe Double Castle View

In-room safe, desk, laptop workspace, blackout curtains

Non Smoking Deluxe Double Castle View

  • Sleeps 2
  • 1 King Bed

View all photos for Non-Smoking Deluxe Triple Town View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Deluxe Triple Town View

  • Sleeps 3
  • 3 Single Beds

View all photos for Non-Smoking Single Town View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Single Town View

  • Sleeps 1
  • 1 Double Bed

View all photos for Suite - Selected At Check-in Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite - Selected At Check-in Non Smoking

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Non-Smoking Small Triple Town View

In-room safe, desk, laptop workspace, blackout curtains

Non-Smoking Small Triple Town View

  • Sleeps 3
  • 3 Single Beds

View all photos for Non-smoking Japanese Suite Town View

Dining | 10 restaurants, breakfast served, local and international cuisine

Non-smoking Japanese Suite Town View

  • Sleeps 4
  • 4 Single Futons

View all photos for Non-Smoking Family Suite For 4 People　 Castle View

Food and drink

Non-Smoking Family Suite For 4 People　 Castle View

  • Sleeps 4
  • 4 Double Beds

View all photos for SuperiorSuite Or Executive Suite Triple Non-Smoking Castle View

In-room safe, desk, laptop workspace, blackout curtains

SuperiorSuite Or Executive Suite Triple Non-Smoking Castle View

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Double Beds

View all photos for Suite For 3persons Selected At Check-in Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite For 3persons Selected At Check-in Non Smoking

  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Run Of House Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

Run Of House Non-Smoking

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About this property

Hotel New Otani Osaka

Luxury Osaka hotel in Chuo with 10 restaurants
Along with 10 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness centre and 2 coffee shops/cafes.
Hotel New Otani Osaka offers 525 air-conditioned accommodations with a safe and free newspapers. 43-inch LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

This Osaka hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include outdoor tennis courts, an indoor pool and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, FitnessCLUB. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel New Otani Osaka's great location gets high marks from our customers. During your stay, you're just a quick walk from Osaka-jō Hall. Features include free WiFi in public areas, plus 10 restaurants and 2 bars.
  • Free WiFi and wired Internet in some public areas
  • Enjoy local and international cuisine at ALL DAY DINING SATSUKI, one of the property's 10 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes 2 outdoor tennis courts and a gym
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Within a 15-minute walk of Osaka-jō Hall and Osaka Castle
  • Airport shuttle service available for a fee
Hotel New Otani Osaka offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 10 restaurants and 2 coffee shops/cafes on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

There are 17 meeting rooms available. A fitness centre, spa services, and multilingual staff are also featured at the luxury Hotel New Otani Osaka. An airport shuttle at scheduled times is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Osaka hotel.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
ALL DAY DINING SATSUKI – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
TEPPANYAKI KEYAKI – Overlooking the garden, this steakhouse specialises in Japanese cuisine and serves lunch and dinner. Open daily.
ISSHIN – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
FRENCH CUISINE SAKURA – Overlooking the garden, this fine-dining restaurant specialises in French cuisine and serves lunch and dinner. Reservations are required. Open selected days.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:00 AM to 3:00 PM at scheduled times
  • Covered parking on site (JPY 1,200 per night)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,830 per person
  • 10 restaurants
  • 2 bars/lounges
  • 2 coffee shops/cafes

Restaurants on site

  • ALL DAY DINING SATSUKI
  • FRENCH CUISINE SAKURA
  • ISSHIN
  • TEPPANYAKI KEYAKI

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Full-service spa
  • Gym
  • Indoor pool
  • Shopping centre

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17 meeting rooms

Outdoors

  • On a river

Full-service spa

  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (110 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 3 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Pool fee: JPY 3850 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 4830 per person
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self-parking fee: JPY 1200 per night
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Pool fee: JPY 3850 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; spa tub; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The optional pool fee varies from JPY 5,000 - 6,000 per person, per pool session. The listed optional pool fee applies to guest ages 13 and older for access to the pool 9 AM-4 PM. The pool fee for children ages 4-12 is JPY 2,000 per child, and ages 0-3 at no charge.
This property requires children 0-3 years old to wear waterproof pants in the pool.
Access to the night pool 6:30-10 PM is available for guests ages 18 and older by reservation only.

We should mention

  • Pool access available from noon to 8:00 PM
  • One child aged 3 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1670 out of 2225 reviews" "
Rating 8 - Good. 403 out of 2225 reviews" "
Rating 6 - Okay. 103 out of 2225 reviews" "
Rating 4 - Poor. 26 out of 2225 reviews" "
Rating 2 - Terrible. 23 out of 2225 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Hyun

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Lysander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2024

10/10 Excellent

Lysander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice and clean staff was amazing and there was always someone there that spoke English to help assist with any questions or needs.
Stayed 2 nights in Sep 2024

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool access for children is poor.
Stayed 5 nights in Sep 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a 5 star hotel. The room is spacious and the location is close to public transportation. We can see Ōsaka castle from our room, nice view.
Stayed 3 nights in Sep 2024

10/10 Excellent

jianwei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Bettina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

gabriel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 3 nights in Sep 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Ying

Stayed 2 nights in Aug 2024

10/10 Excellent

mikiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最高の滞在でした。 朝食もとても美味しかったです。
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds and pillows were not very comfortable for my family. Beautiful hotel with excellent service though!
Stayed 4 nights in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Maria Camila

Stayed 1 night in May 2024

10/10 Excellent

Penni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay at a hotel steps from Osaka Castle and on the canal. The staff were accommodating and friendly, excellent buffet breakfast with Japanese and Western options. My only grumble is hotel list that it has 2 pools - on outdoor one indoor - as an amenity. But they charge guests $20 and up a day to use the pool
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Stayed 4 nights in Aug 2024

10/10 Excellent

HAMAD, kuwait

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will book it again
Stayed 5 nights in Aug 2024

10/10 Excellent

Jeff, Floral Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have a great view of Osaka Castle and park. It's quiet from the busy Osaka area. Enjoy morning jog and evening walk.
Stayed 2 nights in Aug 2024

6/10 Okay

Iesha

Stayed 3 nights in Aug 2024

2/10 Terrible

Matthew

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel advertised as 5 stars but had the amenities of a 2, old building and terrible food, the price of everything is extremely marked up. Every basic amenity costs money or has some extreme mark up Ie the advertised pool cost extra money to use each time, they supposedly had a shuttle to universal that was delayed... Delayed again and finally they admitted wasn't coming, so left us late/having to get a taxi. The breakfast is extremely poor and very overpriced, we prepaid and couldn't eat it again but they fought us on a refund for the remaining days and we had to go to the bank eventually. I would avoid at all cost.
Stayed 4 nights in Sep 2024

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely beautiful very elgant property. Staff were extremely accommodating and multilingual. Excellent service all around.
Stayed 1 night in Sep 2024