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The Hotel Serene Glendale Peoria, Surestay Collection by BW

2.5 star property

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Photo gallery for The Hotel Serene Glendale Peoria, Surestay Collection by BW

Lobby
Exterior
Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, individually furnished, desk, iron/ironing board
Reception
Outdoor pool, pool loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Pool
  • Pet-friendly
  • Air conditioning
  • Parking included
  • Laundry

Explore the area

Map
7885 W Arrowhead Towne Center, Glendale, AZ, 85308
  • Arrowhead Towne Center
    ‪3 min walk‬
  • Arizona Broadway Theatre
    ‪13 min walk‬
  • Peoria Sports Complex
    ‪17 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed) | 1 bedroom, individually furnished, desk, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed) | 1 bedroom, individually furnished, desk, iron/ironing board

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed) | 1 bedroom, individually furnished, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, individually furnished, desk, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Spark by Hilton Glendale Phoenix North

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
3.9 out of 5, Good, (101)
The price is €181
for 1 room
includes taxes & fees
3 Apr - 4 Apr
Spark by Hilton Glendale Phoenix North

About this property

The Hotel Serene Glendale Peoria, Surestay Collection by BW

Hotel with free parking, near Peoria Sports Complex
This smoke-free hotel features an outdoor pool, coffee/tea in a common area and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, ATM/banking services and a vending machine are on-site. Housekeeping is available on request.
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers 60 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower and complimentary toiletries.

In-room wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of The Hotel Serene Glendale Peoria, Surestay Collection by BW's great location. During your stay, you're just a quick walk from Arrowhead Towne Center. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities, an ATM and a vending machine
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 2-minute drive from Peoria Sports Complex and 11 minutes from State Farm Stadium
  • Pets welcome for a fee
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers its guests an outdoor pool, a vending machine, and coffee/tea in common area. Public spaces have free WiFi. The Hotel Serene Glendale Peoria, Surestay Collection by BW also features laundry facilities and an ATM. Free self parking is available. A complete renovation of The Hotel Serene Glendale Peoria, Surestay Collection by BW was completed in January 2022.

This Glendale hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:30 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation, per night, plus a deposit of USD 150 per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

Property is also known as

Quality Inn Glendale Arrowhead Towne Center
Ramada Hotel Glendale
Ramada At Arrowhead Mall Hotel Glendale
Ramada Glendale Hotel
Glendale Ramada
Quality Inn Arrowhead Towne Center
Quality Glendale Arrowhead Towne Center
Quality Arrowhead Towne Center
The Hotel Serene
Quality Inn Glendale at Arrowhead Towne Center

The Hotel Serene Glendale Peoria, Surestay Collection by BW Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 367 out of 871 reviews
Rating 8 - Good. 208 out of 871 reviews
Rating 6 - Okay. 124 out of 871 reviews
Rating 4 - Poor. 88 out of 871 reviews
Rating 2 - Terrible. 84 out of 871 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Reynell

Stayed 2 nights in Dec 2024

10/10 Excellent

Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly which was the most important for us
Stayed 2 nights in Dec 2024

2/10 Terrible

Terri

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noone at front desk both times I went to lobby area. Reservation not in system. TV did not work. Phone in room and lamp didn’t work. Said they would take care of issues and/or move us to another room, but no follow up. Hotel is run down and staff lacking CSR skills.
Stayed 3 nights in Dec 2024

8/10 Good

Erin, Fairmont

Stayed 3 nights in Nov 2024

10/10 Excellent

JoDee

Liked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

joseph

Hawks weekend
Location is excellent for shopping and restaurants. It is however close to busy roads and can get a bit noisy.
Stayed 4 nights in Dec 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Dec 2024

6/10 Okay

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. The staff was friendly and helpful. Unfortunately, the breakfast was pretty bad and the coffee was horrible. The liquid half and half was lumpy, so I'm pretty sure it was no good. Who knows when that was changed last
Stayed 2 nights in Dec 2024

10/10 Excellent

Reece

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

8/10 Good

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good Hotel
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
Better than expected. Bed was super comfy. Needed a one night stay plus it included breakfast which my husband enjoyed!!
Stayed 1 night in Dec 2024

4/10 Poor

Cody

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and unfortunately the door was loosely fitted on the frame allowing cold air from outside to seep in.
Stayed 3 nights in Dec 2024

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was just fine. Check in was east and and the room was quiet and comfortable. We were disappointed that breakfast didn’t include eggs even though the bacon was crisp and tasty. The orange juice was watery, more like cool aid.
Stayed 1 night in Nov 2024

8/10 Good

Christopher A Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
The remodel is in full swing. Still has work to go, but I can see the improvement already.
Stayed 3 nights in Nov 2024

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Michelle

Stayed 1 night in Nov 2024

8/10 Good

John

Liked: Amenities
Excellent
Stayed 2 nights in Nov 2024

10/10 Excellent

Victoria

Good
Stayed 1 night in Nov 2024

4/10 Poor

Sheri

Travelled with family
Disliked: Room comfort
Sad stay
We stayed last year. It was fantastic. This time I got there and although I prepaid, they couldn’t find my reservation. Eventually, they gave us a room. When we needed toilet paper, I had to call four times before we could make it happen. The beds have a metal base that move around on the floor and the springs make so much noise at the slightest movement It keeps you awake all night. When we got to the breakfast that was included, it was all cold, not heated, even though it was the beginning of the breakfast time. I can say the room was clean and the shower was wonderful. That was the highlight.
Stayed 3 nights in Nov 2024

8/10 Good

Gilberto

Stayed 3 nights in Oct 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff ,good breakfas
Stayed 2 nights in Nov 2024

10/10 Excellent

Rosalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great service at this hotel.
Stayed 3 nights in Nov 2024