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Accommodation By Willow Brook Lodge

2.5 star property

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Photo gallery for Accommodation By Willow Brook Lodge

Deluxe Room, 2 Queen Beds, Pool View | Balcony view
Combined shower/bathtub, free toiletries, hair dryer, towels
Fishing
Romantic Suite, 1 King Bed, Jetted Tub | Desk, laptop workspace, blackout curtains, iron/ironing board
43-inch flat-screen TV with satellite channels, TV

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Housekeeping

Explore the area

Map
Pigeon Forge, TN
  • LeConte Center at Pigeon Forge
    ‪12 min walk‬
  • Island at Pigeon Forge
    ‪16 min walk‬
  • The Ripken Experience - Pigeon Forge
    ‪2 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪54 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds, Pool View

Deluxe Room, 2 Queen Beds, Pool View | Balcony view

Deluxe Room, 2 Queen Beds, Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room

  • Sleeps 4

View all photos for Room

Room | Desk, laptop workspace, blackout curtains, iron/ironing board

Room

  • Sleeps 4
  • 1 King Bed

View all photos for Romantic Suite, 1 King Bed, Jetted Tub

Romantic Suite, 1 King Bed, Jetted Tub | Desk, laptop workspace, blackout curtains, iron/ironing board

Romantic Suite, 1 King Bed, Jetted Tub

  • Sleeps 4
  • 1 King Bed

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Exterior

Best Western Plaza Inn

  • Pool
  • Hot tub
  • Breakfast included
  • Kids pool
4.4 out of 5, Excellent, (1601)
The price is €79
for 1 room
includes taxes & fees
29 Apr - 30 Apr
Best Western Plaza Inn

About this property

Accommodation By Willow Brook Lodge

Riverside hotel connected to the convention centre in Pigeon Forge with 2 hot tubs
An indoor pool, a restaurant and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and a children's pool are on-site.
Accommodation By Willow Brook Lodge offers 156 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. 43-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

2 hot tubs are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a waterslide and a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Accommodation By Willow Brook Lodge. During your stay, you'll be connected to the convention centre and just a quick walk from Xtreme Racing Center. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at the restaurant
  • Splash around at the waterslide or swim in the indoor and seasonal outdoor pools
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes 2 hot tubs -
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Within a 15-minute walk of LeConte Center at Pigeon Forge and Old Mill
As a guest of Accommodation By Willow Brook Lodge, you'll find 2 hot tubs, a waterslide, an indoor pool, and a seasonal outdoor pool. There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. A children's pool, a vending machine, and tour/ticket assistance are also featured at the business-friendly Accommodation By Willow Brook Lodge. Self parking is free. A complete renovation of Accommodation By Willow Brook Lodge was completed in April 2021.

Smoking is allowed in designated areas at this Pigeon Forge hotel.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.
Accommodation By Willow Brook Lodge has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 2 hot tubs
  • Children's pool
  • Fishing
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Freezer
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 7:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in April and close in September.
  • Pool access available from 9:00 AM to 11:00 PM

Property is also known as

Accommodation Willow Brook Lodge Pigeon Forge
Accommodation Willow Brook Lodge
Accommodation Willow Brook Pigeon Forge
Accommodation Willow Brook
Accommodation By Willow Brook
Accommodation By Willow Brook Lodge Hotel
Accommodation By Willow Brook Lodge Pigeon Forge
Accommodation By Willow Brook Lodge Hotel Pigeon Forge

Accommodation By Willow Brook Lodge Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 672 out of 1000 reviews
Rating 8 - Good. 233 out of 1000 reviews
Rating 6 - Okay. 56 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 3 nights in Jan 2025

2/10 Terrible

Lonza

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
When we arrived to room was very cold. The heat was turned off and it took several hours to bring the temperature up in the room. The elevator broke while we were on it. We had to stay in the elevator until the alarm stop and the door opened with my assistance. I reported the elevator to the front desk and their response was it happens on cold winter days. We were required to take 5 flights of steps to get up and down to our room. I am 75 years old with a severe heart condition. I complained to the front desk. We check out and left on Thursdays morningm rather than Friday morning. Losing a day pre paid stay . The front deck said they could not refund our pre pay since we booked trough an travel agency. I will never stay at this hotel again.
Stayed 4 nights in Jan 2025

10/10 Excellent

tonya, Williamsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub
Stayed 2 nights in Jan 2025

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night. Got in late at night and felt safe as it was just my daughter and me. Staff very friendly. My 7 year old was a big fan of the pancakes at breakfast!
Stayed 1 night in Dec 2024

6/10 Okay

Ciara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Room was clean and had all the little amenities. Bath tub wouldn’t drain right and the switch to clog the drain wouldn’t work so taking a bath wasn’t an option. The shower head had a little too much pressure and spurted everywhere causing water to soak the curtain and the floor.
Stayed 2 nights in Jan 2025

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Walking distance to Laconte Center
This was a lovely place to stay, both clean and safe. The Christmas decorations and cozy hometown vibes made my heart happy. The breakfast was exceptional with plenty of tables for everyone. We enjoyed the complimentary coffee throughout the day. The best part was the easy walk to the Laconte Center. I would stay here again in a heartbeat!!
Stayed 2 nights in Dec 2024

8/10 Good

LOGAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside the room was a little outdated, but overall we had a great experience.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jaclyn

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Willow Brook was perfect for what we needed for this trip. You can catch the tram to the Island by a short walk. Using Teaster you can avoid alot of traffic. The breakfast is good and plenty of room. We enjoyed the hot tub and pool daily!
Stayed 3 nights in Dec 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay. Great Price
Check I was easy and the staff was friendly. The room was very clean. The pool and hot tub were nice. The price for a last minut. Oolong was also very reasonable. We enjoyed our stay!
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value!
We really liked this motel! Everyone was kind and helpful. The breakfast included biscuits, gravy, pancakes, sausage, eggs (daughter and I liked them, but my husband said he did not care for them), cereal, and bread selection. The room was very clean and housekeeping did a fabulous job. The only feedback we have is that the mattresses were very hard and we woke up with sore backs. We would stay here again for short trip like the one we just finished (3 nights), but would need a better mattress for a longer trip. We will probably come back next year this same time amd if we do, we would stay here again.
Stayed 3 nights in Dec 2024

2/10 Terrible

Leslie

Stayed 3 nights in Dec 2024

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Place was very nice & clean. I would stay again
Stayed 3 nights in Dec 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean place to stay. Location is wonderful. We will be back
Stayed 2 nights in Dec 2024

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and friendly staff at check in
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Mattresses are out dated but overall good experience.
Stayed 1 night in Dec 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. Bed was comfortable and plenty of hot water in the shower. Bathroom was a little tight but clean. Staff was friendly and check in was quick and easy.
Stayed 2 nights in Dec 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Our room had wood floor, which felt cold vs carpet.
Stayed 3 nights in Dec 2024

10/10 Excellent

Martha

Stayed 3 nights in Nov 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient. The only thing that needs an update are the mattresses. Our mattress was extremely uncomfortable. Other than that, we enjoyed our stay.
Stayed 2 nights in Dec 2024

8/10 Good

Joseph

Stayed 2 nights in Dec 2024

10/10 Excellent

DeAnda

Stayed 1 night in Dec 2024

10/10 Excellent

Seska

Stayed 2 nights in Dec 2024

10/10 Excellent

Donna

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024