4/10 Poor
Laura
Travelled with family
9 Dec 2024
Disliked: Staff & service, amenities
We spent 2 nights at the Fairfield. They are doing renovations on the 3rd and 4th floors, but only posted they were working on the 4th floor (they changed that while we were there). There was something wrong with the hot water boiler, and the water for the shower was tepid at best. When we called about the water, the man at the front desk at night kept telling me that he didn't know what to do because there was smoke coming out of the chimney which means the boiler was on. When I inquired again upon check out, the woman told me there were having trouble with the boiler and it just needed to be reset. Both hairdryer and fridge were not working in our room the way they should. The yoguart I put in the fridge was not cold the next morning. We were on the 2nd floor, next to the elevator, which we did not hear, but did hear the hockey team having dinner in the lobby. I have stayed at this hotel for several years on the same weekend, but will not again.
Laura
Stayed 2 nights in Dec 2024