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Casa del Árbol Condo

3.0 star property

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Photo gallery for Casa del Árbol Condo

Terrace/patio
Lobby sitting area
Reception
Deluxe Penthouse, 1 Bedroom, Executive Level | Minibar, in-room safe, desk, free WiFi
Outdoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Pool
  • Air conditioning
  • Kitchen
  • Outdoor space
  • Free WiFi

Explore the area

Map
Calle 21 Sur con Diagonal 85 Sur, Mz. 275 Lotes 24 y 25, Playa del Carmen, QROO, 77712
  • Quinta Avenida
    ‪3 min drive‬
  • Playa del Carmen Maritime Terminal
    ‪5 min drive‬
  • Playa del Carmen Main Beach
    ‪13 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪254 min drive‬

Room options

View all photos for Junior Apartment, 2 Bedrooms, Kitchenette

Minibar, in-room safe, desk, free WiFi

Junior Apartment, 2 Bedrooms, Kitchenette

  • 65 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 King Bed, 2 Single Bunk Beds and 1 Single Sofa Bed

View all photos for Deluxe Penthouse, 1 Bedroom, Executive Level

View from room

Deluxe Penthouse, 1 Bedroom, Executive Level

  • 60 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Exclusive Penthouse, 1 King Bed

Exclusive Penthouse, 1 King Bed | Minibar, in-room safe, desk, free WiFi

Exclusive Penthouse, 1 King Bed

  • 62 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Apartment, Multiple Beds, Kitchenette

Minibar, in-room safe, desk, free WiFi

Superior Apartment, Multiple Beds, Kitchenette

  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Standard Apartment, 1 King Bed with Sofa bed, Kitchenette

Standard Apartment, 1 King Bed with Sofa bed, Kitchenette | Minibar, in-room safe, desk, free WiFi

Standard Apartment, 1 King Bed with Sofa bed, Kitchenette

  • 40 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About this property

Casa del Árbol Condo

Aparthotel with an outdoor pool, near Quinta Avenida
This aparthotel features an outdoor pool, concierge services and express check-in. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance and a garden are on-site. Each apartment provides a kitchen with a fridge, plus free WiFi, free wired Internet and a flat-screen TV with cable channels. Guests can appreciate conveniences, such as a dining area and a sitting area, and other amenities include a balcony and a minibar. Housekeeping is available once per stay.
Casa del Árbol Condo offers 30 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas and includes desks. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, separate dining areas and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided once per stay.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Casa del Árbol Condo, you'll be within walking distance of Centro Maya Shopping Center. You'll find features such as free WiFi in public areas, plus an outdoor pool and breakfast (surcharge). Built in 2018, this comfortable aparthotel has 30 apartments over 5 floors. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, a balcony or patio and a dining area
  • Free WiFi and wired Internet
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Just a 3-minute drive from Quinta Avenida and a few minutes from Playa del Carmen Maritime Terminal
  • Airport shuttle service available for a fee
As a guest of Casa del Árbol Condo, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi and wired Internet. An airport shuttle (available 24 hours) is available for a fee. Casa del Árbol Condo also features a garden, concierge services, and express check-in.

Smoking is allowed in designated areas at this 3-star Playa del Carmen aparthotel.

For a fee, guests can enjoy a local cuisine breakfast daily from 7:30 AM to 11:30 AM.

Languages

English, French, Italian, Spanish

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking within 15 metres
  • Street parking available
  • 24-hour return airport shuttle (surcharge)

Family friendly

  • Children stay free (see details)

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer

Dining

  • Daily local cuisine breakfast available 7:30 AM to 11:30 AM for a fee: USD 8 for adults and USD 6 for children
  • Minibar

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Outdoor areas

  • Balcony/patio
  • Garden
  • Terrace

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • Lift
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Housekeeping (once per stay)
  • Limited-hour front desk
  • Luggage storage
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 30 units
  • 5 floors
  • Bicycle rentals
  • Built in 2018
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

  • Pets and service animals are not allowed at Casa del Árbol Condo

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 4 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately USD 8 for adults and from USD 6 for children
  • Airport shuttle fee: USD 110.00 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Árbol Condo Playa del Carmen
Casa Árbol Condo
Casa Del Arbol Del Carmen
Casa del Árbol Condo Aparthotel
Casa del Árbol Condo Playa del Carmen
Casa del Árbol Condo Aparthotel Playa del Carmen

Casa del Árbol Condo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 162 out of 335 reviews
Rating 8 - Good. 91 out of 335 reviews
Rating 6 - Okay. 30 out of 335 reviews
Rating 4 - Poor. 20 out of 335 reviews
Rating 2 - Terrible. 32 out of 335 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

NUSHRAT

Disliked: Amenities
I stayed in this property February didn’t get a chance to review it. The pool is tiny and in an inconvenient spot. Don’t think it’s cleaned regularly. You can probably wet your feet in it or stand awkwardly but not swim. The penthouse apartment was nicely decorated, but not necessarily a “penthouse.” I paid extra for breakfast included, and there is no breakfast there.. The area is out the way and not near downtown (by walking). You’ll need a car or taxi for sure. I wouldn’t stay again

10/10 Excellent

nancy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything great for the price
Stayed 1 night in Aug 2024

2/10 Terrible

Victoria

Disliked: Cleanliness, property conditions & facilities
This shouould be for a child. Do not advertise that you have a kitchen when there are no utensils other than One plastic spoon, one broken pot two lids that dont match anything. Plus no drinking water the soap is in a ketchup bottlle
Stayed 2 nights in Aug 2024

10/10 Excellent

Francisco

Stayed 2 nights in Jul 2024

8/10 Good

Thomas, Solidaridad

Liked: Cleanliness, amenities, property conditions & facilities
Everything has been said on previous reviews.
Stayed 7 nights in Jul 2024

8/10 Good

Alvaro, Playa del Carmen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Thomas, Solidaridad

Liked: Cleanliness, amenities, property conditions & facilities
Not much has changed from previous stays at this property. The staff are friendly and helpful, willing to provide service when required. The area around is not a reflection on the property itself, because it is located in a residential part of the city. Management have attempted to maintain the property to a good standard, especially after the recent storm weather! Overall I chose this property because I have had long stays in the past, which had been comfortable, and the rates are very good.
Stayed 7 nights in Jul 2024

2/10 Terrible

Amber

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very inconvenient location it is not possible to walk from the hotel you would need to take a taxi. The pool advertised is so small and dirty you definitely cannot swim in it you could maybe stand in it or just put your feet in but it’s in such an awkward spot there was never anyone using it. There was no breakfast available and no rooftop terrace as promised. The safe didn’t work, the TV didn’t turn on and was so tiny and when we would come back at the end of the day we would find our room an absolute sauna as the fan and AC were shut off by the staff. Would definitely not recommend staying here we ended up moving to a different hotel. It was our honeymoon and we were so disappointed. We tried reaching out to Expedia but we’re not able to receive any compensation. Do not book
Stayed 7 nights in Apr 2024

4/10 Poor

Sasha

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Apartment was clean but warn out. Paint was warned off on doors and walls, toilet seat bolts rusted off, stove was covered in rust and baked on grease, dishes stained from years of use, and broken safe. The kitchen was not functional. Fridge did not cool, stove propane full but could not get pilot to light, minimal cookware. Selected condo to prepare meals, had additional $2,000 in food expenses since no functioning kitchen. Not told until arrival that you could not flush toilet paper down the toilet. This is common but it was not stated on Travelocity posting. Pictures on the posting were misleading. Property owners posted pictures for all the units available plus sister property. Pictures I thought would be our condo turned out to be for Casa Luca. Pictures must be from first built because the unit was very much worn out and not fresh as the pictures displayed. Pictures gave an appearance of more space. 2nd bedroom did not have air conditioning unit. Door must stay open at nighttime to receive cool air from common aera. Cement furniture and bed bases with thin mattress. This is common but should have thicker padding to not feel cement while sleeping. WIFI not consistent. Strong signal if in the common area but no signal in bedrooms. Pool was small and close to units. Pictures made pool appear larger and hid closeness to the first-floor units. To respect tenants, we could not use the pool as we would accidently splash on to their sitting area or the kids. Loud neighbors.

10/10 Excellent

Adrianna

Travelled with family
Liked: Cleanliness, property conditions & facilities
I appreciate that at the hotel was calm, it's about 20 - 30 minutes from downtown, so without any city noises. The service was nice and helpful if you needed some information.
Stayed 12 nights in Feb 2024

8/10 Good

Suzanne

Liked: Cleanliness, property conditions & facilities
Met our needs. Basic room with kitchenette. Clean, quiet, reasonable price.
Stayed 9 nights in Feb 2024

10/10 Excellent

Mauricio

Stayed 2 nights in Jan 2024

10/10 Excellent

SALVADOR UBALDO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
super happy, I just love the place.
Stayed 8 nights in Dec 2023

6/10 Okay

Paul, Toronto

Liked: Property conditions & facilities
Great spot if you want to be away from the downtown area. Trying to get a taxi is very challenging and costly.
Stayed 3 nights in Nov 2023

10/10 Excellent

srujana

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Robert R

Disliked: Cleanliness, amenities, property conditions & facilities
Filthy. Dripping AC in room. Unacceptable!
Stayed 7 nights in Nov 2023

2/10 Terrible

Silvino

Travelled with family, Business traveller
Terrible experience, our flight was delayed and we landed 11pm and we arrived at the building and no one was available and no one answered the phone when we tried calling to say we would arrive after 10pm. I hope they do the right thing and refund my money back.
Stayed 1 night in Aug 2023

6/10 Okay

Andrea

Stayed 3 nights in Jul 2023

10/10 Excellent

Denis, Chateauguay

Liked: Cleanliness, amenities, property conditions & facilities
This location is off the beaten path and away from the loud and overwhelming tourist zone of the Playa. Note that there is a shopping centre, grocery store and Oxxo all within a 15-minute walking distance. The staff Susy and Eric were incredibly friendly and amazing property hosts. The penthouse room was clean, spacious and the bedroom was comfortable and cool. Note that the room is on the top floor so the sun will heat up the cement and the A/C in the living room will not always be able to compensate. Get a cheap stand-up fan at Walmart and problem fixed!
Stayed 6 nights in Jul 2023

2/10 Terrible

Jaime

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
They layout was nice but it was far from everywhere and it looked like it was in a bad area i took off with in 10min of getting there got a different place to stay
Stayed 3 nights in Jul 2023

8/10 Good

Sarah

Liked: Cleanliness, room comfort
Decent stay for the price!
Our stay at Casa del Arbol was great! The pictures weren't 100% accurate but we got a GREAT price so were not complaining. The place was very clean. There was no patio furniture or anything outside on the huge patio.. just a cement table. Unfortunately the receptionists couldn't remember the wifi passwords so we had no wifi for the first night. We also noticed that the shower and the bathroom tap were shocking us while using the water. We did feel a little unsafe and that the electrical definitely isn't up to our standard. But again, we paid next to nothing for this penthouse so it wasn't the biggest deal. But this room was in a nice, safe and quiet location in Playa and allowed us to easily explore the city.
Stayed 2 nights in Jun 2023

2/10 Terrible

Sergio

Stayed 7 nights in May 2023

10/10 Excellent

MARIA MAR

Stayed 1 night in Nov 2022

4/10 Poor

MINERVA

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was on 4 th floor with an elevator that got stuck 2x my husband had to force the doors open. The beds were hard as rocks. The whole condo was infested with ants. No one at front desk before 8:30 am or after 7pm
Stayed 6 nights in Oct 2022

8/10 Good

Jeanette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a great place to stay at Big plaza just walking distance (for those who enjoy walking) The rooms with kitchenette are excellent and convenient. Will definitely stay again if i go back to playa del Carmen
Stayed 5 nights in Sep 2022