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Hotel Hacienda Del Caribe

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Hacienda Del Caribe

Superior King | Terrace/patio
Outdoor pool
Exterior
Double Queen | Down duvets, in-room safe, laptop workspace, blackout curtains
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    1 min walk
  • Mr. Dog del Caribe
    1 min walk
  • ADO Tourist Terminal Playa del Carmen
    2 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    7 min walk

Room options

View all photos for Room selected at Check-in

Down duvets, in-room safe, laptop workspace, blackout curtains

Room selected at Check-in

  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Double Queen

Double Queen | Down duvets, in-room safe, laptop workspace, blackout curtains

Double Queen

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King

Superior King | Terrace/patio

Superior King

  • 5 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Superior

Down duvets, in-room safe, laptop workspace, blackout curtains

Room Superior

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Superior

Down duvets, in-room safe, laptop workspace, blackout curtains

Double Room Superior

  • Sleeps 4
  • 2 Queen Beds

View all photos for Quadruple Suite Junior

Down duvets, in-room safe, laptop workspace, blackout curtains

Quadruple Suite Junior

  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Hacienda Del Caribe

Central hotel connected to a shopping centre in Playa del Carmen with a 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and concierge services are on-site.
Hotel Hacienda Del Caribe offers 34 accommodations with a safe and coffee/tea makers. Beds feature down duvets. Plasma televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Hotel Hacienda Del Caribe's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from Quinta Avenida. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the location and the helpful staff
  • Steps from Quinta Avenida and Playa del Carmen Main Beach
  • Airport pick-up shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Hotel Hacienda Del Caribe.

This 3-star Playa del Carmen hotel is smoke free.

Hotel Hacienda Del Caribe has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in fee: USD 20
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Sunday (7:00 AM - 11:00 PM)
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Hacienda Del Caribe

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 7 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per room
  • Airport shuttle fee per child: USD 25 (from 1 to 8 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Hotel Hacienda Del Caribe offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property's front desk is open during the following times:
  • Monday - Sunday: 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Children aged 7 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Hacienda Caribe
Hacienda Caribe Playa del Carmen
Hotel Hacienda Caribe
Hotel Hacienda Caribe Playa del Carmen
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico
Hacienda Del Caribe Del Carmen
Hotel Hacienda Del Caribe Hotel
Hotel Hacienda Del Caribe Playa del Carmen
Hotel Hacienda Del Caribe Hotel Playa del Carmen

Hotel Hacienda Del Caribe Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 305 out of 820 reviews" "
Rating 8 - Good. 304 out of 820 reviews" "
Rating 6 - Okay. 108 out of 820 reviews" "
Rating 4 - Poor. 55 out of 820 reviews" "
Rating 2 - Terrible. 48 out of 820 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 4 nights in Aug 2024

10/10 Excellent

Erick, Cozumel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención, limpieza, equipamiento y amenidades adecuadas
Stayed 1 night in Aug 2024

10/10 Excellent

Nelly

Stayed 2 nights in Jul 2024

8/10 Good

Norma, New Lenox

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late the checkin lady was pleasant. She put us up on 3 rd floor - NO Elevator!
Stayed 1 night in Jul 2024

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Cozy, not too flashy, shower was like a 6.5/10, the rest had good decor 8/10.
Stayed 1 night in Jul 2024

6/10 Okay

marco

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Good location, check in is at 4pm, spotty wifi, small pool and no elevator. Bed was hard.
Stayed 1 night in Jul 2024

8/10 Good

Lydia

Travelled with family
Gardens, plants and flowers excellent but rooms need a little makeover. Curtains, windows scuffing on walls need to be taken care of
Stayed 4 nights in Mar 2024

6/10 Okay

astsony, bronx

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for early ADO travel
Stayed 1 night in Jun 2024

8/10 Good

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was one block from the beach.. i did not like that it had no mini fridge or no microwave
Stayed 7 nights in Jun 2024

8/10 Good

Graciela

Stayed 1 night in Jun 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend staying here it is so central to everything. Fifth Avenue and central where all the entertainment is and you're a very short walk to the beach. Also a very short walk away from some delicious very cheap food, where the locals eat. Franco was absolutely amazing. Helping me to catch a collectivo for the first time even writing down instructions for the driver to let him know that I wanted to go to Cenote Azul. Excellent service. Very quiet at night but very close to absolutely everything that you need. Highly recommended.
Stayed 2 nights in Jun 2024

10/10 Excellent

matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every time I need an early morning ride from ADO. it's super convenient, clean, and not overpriced
Stayed 1 night in May 2024

10/10 Excellent

Norma J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Like this little hotel it clean right in town close to beach and Ado .
Stayed 1 night in May 2024

10/10 Excellent

Ixah

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel next to all the action
Stayed 3 nights in May 2024

10/10 Excellent

Norma J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean older hotel well kept quiet
Older couple needed ground float ck in told none available but then he looked again and gave us a ground floor no elevator here . Place as very clean for as old as it is . Nice Mexican decor. No complaints stated one nite .
Stayed 1 night in May 2024

8/10 Good

ALEJANDRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel a máximo 10 min caminando de lo que puedas necesitar… farmacias, tiendas, souvenirs, la playa, restaurantes etc. El único punto en contra es que no cuenta con estacionamiento pero todo lo demás muy bien. El hotel es bonito, con lo esencial. Los chicos de recepción educados aunque no muy amigables, de ahí en fuera el demás staff muy bien.

10/10 Excellent

Rebecca, Greenville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Was able to walk to many restaurants and transportation was easy to find. Very clean. Cute hotel. Hot water and cold AC. Only thing lacking was a mini fridge to keep drinks cold. Otherwise, great place to stay.
Stayed 3 nights in Apr 2024

6/10 Okay

Ana

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Armando

Stayed 1 night in Apr 2024

6/10 Okay

Armando

Liked: Cleanliness, staff & service
Disliked: Room comfort
You get what you paid for
The A/C was not working, it was reported and then it worked for a while and then it stopped. The TV was not working either. But overall the Hotel was clean and well kept.
Stayed 1 night in Apr 2024

6/10 Okay

David, Edmonton

Liked: Cleanliness, staff & service
Adequate.
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia L

Stayed 3 nights in Mar 2024

8/10 Good

David, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little run down but everything else makes up far it. The floors and furniture are old. The bed was very comfortable. Shower pressure was great. Margarita was very helpful and a pleasure to deal with upon my arrival and stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Ismael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024