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Terrasse Hotel Playa del Carmen

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Terrasse Hotel Playa del Carmen

Rooftop terrace
Outdoor pool, pool loungers
View from property
Outdoor pool, pool loungers
Deluxe Double Room, 2 Double Beds | View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
Avenida 10 entre calle 56 y 58, Playa del Carmen, QROO, 77710
  • Mamitas Beach
    11 min walk
  • Quinta Avenida
    13 min walk
  • Playa del Carmen Main Beach
    13 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    9 min drive

Room options

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | View from room

Deluxe Double Room, 1 King Bed

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 1 King Bed

Premium Double Room, 1 King Bed | Premium bedding, down duvets, minibar, in-room safe

Premium Double Room, 1 King Bed

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 2 Double Beds

View from room

Premium Double Room, 2 Double Beds

  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed | View from room

Deluxe Double Room, 1 Queen Bed

  • 17.5 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | View from room

Deluxe Double Room, 2 Double Beds

  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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Room

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Air conditioning
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The price is €60
for 1 night
includes taxes & fees
9 Dec - 10 Dec
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About this property

Terrasse Hotel Playa del Carmen

Art Deco Playa del Carmen hotel in Luis Donaldo Colosio with a rooftop terrace
This hotel features an outdoor pool, a rooftop terrace and coffee/tea in a common area. WiFi in public areas is free. Additionally, spa services, a microwave in a common area and a 24-hour front desk are on-site. Change of towels is available on request
Terrasse Hotel Playa del Carmen offers 22 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. 55-inch Smart televisions come with digital channels and Netflix.

Bathrooms include a shower and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.
Our customers tell us that they can't get enough of the helpful staff at Terrasse Hotel Playa del Carmen. During your stay, you'll be within walking distance of Playa 88. Enjoy features like free WiFi in public areas, plus an outdoor pool and a rooftop terrace.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, multilingual staff and a lift
  • On-site recreation includes bicycles to rent
  • Just a 3-minute drive from Playa 88 and a few minutes from Gran Coyote Golf
  • Airport shuttle service available for a fee
As a guest of Terrasse Hotel Playa del Carmen, you'll find an outdoor pool, a rooftop terrace, and spa services. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at Terrasse Hotel Playa del Carmen. A complete renovation of Terrasse Hotel Playa del Carmen was completed in December 2020.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Lift
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Terrasse Hotel Playa del Carmen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Terrasse Hotel Spa
Terrasse Del Carmen Del Carmen
Terrasse Hotel Playa del Carmen Hotel
Terrasse Hotel Playa del Carmen Playa del Carmen
Terrasse Hotel Playa del Carmen Hotel Playa del Carmen

Terrasse Hotel Playa del Carmen Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 84 out of 141 reviews" "
Rating 8 - Good. 36 out of 141 reviews" "
Rating 6 - Okay. 13 out of 141 reviews" "
Rating 4 - Poor. 4 out of 141 reviews" "
Rating 2 - Terrible. 4 out of 141 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps). At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.

6/10 Okay

Paula

Travelled with partner
Liked: Cleanliness
It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good and felt safe. The bed needs to be replaced because it dips on both sides of it. I had to sleep in the middle to avoid the dips. Everything else was good
Stayed 5 nights in Mar 2024

6/10 Okay

Scott

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Feb 2024

10/10 Excellent

araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff, clean hotel, will definitely stay there again!
Stayed 7 nights in Feb 2024

6/10 Okay

Mohammed

Stayed 6 nights in Feb 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel is clean and the staff is very welcoming and helpful. The area is centrally located to shopping,the beach, and restaurants. The restaurant
Stayed 4 nights in Feb 2024

6/10 Okay

Mohammed

Liked: Staff & service
Disliked: Property conditions & facilities
Hope you will stay not long there and don't take all inclusive it's not worth staff is wonderful but the choice is very limited.
Stayed 1 night in Feb 2024

10/10 Excellent

Misan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

Hillary

Disliked: Cleanliness
Not what I’ve expected. What’s online isn’t the same in person.
Stayed 7 nights in Jan 2024

2/10 Terrible

Ebony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are false , false advertisememt .My family & i didnt enjoy it at all ! Staff was not helpful .the pillows had hair on it , hair was behind the bathroom door . my brother got food poisoned . we asked for a refund on the first day & we could not get it . oh and mold is in the hall way , lots & lots of mold . i do not recommend sadly !!!!
Stayed 7 nights in Jan 2024

4/10 Poor

Aaron

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The all inclusive didn't cover much. They added extra charges to our card after we left, even though we paid for the two waters we drank in the room.
Stayed 1 night in Jan 2024

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
Stayed 9 nights in Jan 2024

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
Stayed 1 night in Jan 2024

8/10 Good

Rendell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, cozy hotel
The experience was good for the short time that I spent there. The room was very comfortable and clean. The only thing I could ask for was body lotion.
Stayed 2 nights in Jan 2024

10/10 Excellent

Aldara, Taylorsville

Liked: Amenities, property conditions & facilities
Todo muy bien! El personal súper amable!
Stayed 1 night in Jan 2024

8/10 Good

Justin

Travelled with partner
Liked: Amenities
Great spot.
Stayed 1 night in Jan 2024

8/10 Good

Ariyon

Liked: Cleanliness, property conditions & facilities
Michelle was the best! She made me feel comfortable and was very helpful. My interaction with being charged for something that while at Emilio’s was disappointing and I felt like The young gentleman in Emilio’s was taking advantage of me being American. I would stay at the hotel again but would not dine at the restaurant.
Stayed 4 nights in Dec 2023

10/10 Excellent

francois

Stayed 4 nights in Dec 2023

10/10 Excellent

LiLiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.
Stayed 1 night in Dec 2023

6/10 Okay

Hakan

Stayed 3 nights in Dec 2023

2/10 Terrible

Regan

Stayed 1 night in Dec 2023

10/10 Excellent

JACK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel.
Great little hotel in a fantastic location. Friendly staff and everything worked well. Would reccomend.
Stayed 1 night in Dec 2023

10/10 Excellent

JACK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.
Stayed 2 nights in Dec 2023