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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
VIP Access

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your current months are February, 2025 and March, 2025.
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March 2025

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Rooftop terrace
Front of property – evening/night
Reception
Rooftop terrace
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪1 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪8 min drive‬
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

  • 44.82 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(106 reviews)
  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite, Work & Play

  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxurious Grand Master Suite

  • 137.37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite, City View

  • 44.82 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • 137.37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite, 1 King Bed

7.8 out of 10
Good
(12 reviews)
  • 44.82 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxurious Master Suite

9.6 out of 10
Exceptional
(11 reviews)
  • 100.2 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior detail

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About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only Playa del Carmen hotel in Downtown Playa del Carmen with 3 restaurants
3 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a poolside bar. Housekeeping is available on request.
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with iPod docking stations and a safe. Rooms open to furnished balconies. This accommodation offers separate sitting areas. 50-inch flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites's great location gets high marks from our customers. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, free valet parking and 3 restaurants are available.
  • Free WiFi
  • Free valet parking and self-parking
  • The 3 restaurants, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to aromatherapy, body wraps or body treatments at Okom
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Steps from Quinta Avenida and 3 minutes on foot from Playa del Carmen Main Beach
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business centre and meeting rooms are available. A fitness centre, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
28 – On-site buffet restaurant.
Asiatico – On-site fine-dining restaurant. Open selected days.
Cachito – On-site fine-dining restaurant. Open selected days.
Lobby bar – On-site bar. Open daily.
Roof 28 – On-site rooftop bar. Open daily.

All-inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Handrails in stairways
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.75 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 593 out of 1007 reviews" "
Rating 8 - Good. 218 out of 1007 reviews" "
Rating 6 - Okay. 92 out of 1007 reviews" "
Rating 4 - Poor. 55 out of 1007 reviews" "
Rating 2 - Terrible. 49 out of 1007 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Lamesia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it will come back
Stayed 2 nights in Oct 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Amenities
This property was amazing. Staffs at this facility was very nice and helpful with anything and everything.definitely going back. Roof top pool was a good vibe. Food and drinks was good
Stayed 3 nights in Oct 2024

10/10 Excellent

Guadalupe

Stayed 4 nights in Sep 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible
Stayed 5 nights in Oct 2024

8/10 Good

Krissy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this property. The spa and endless options to shop wete AMAZING!!!
Stayed 3 nights in Oct 2024

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Reef 28 so much, we cancelled our last night in Cancun, to come back to the reef in Playa Del Carmen. The hotel is beautiful, clean, and right in the center for shopping, beaches, dock, restaurants bars, nightclubs, etc. the staff was very friendly and accommodating. Valet parking if you drive. Rooftop bars and pools are beautiful with beautiful views of the city and ocean. Best place to stay in Playa del Carmen and all of Cancun.
Stayed 1 night in Oct 2024

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained and had multiple restaurants and bars. Food was generally good. Service was outstanding. Two people in particular stand out; Anel ("wonder woman") at the rooftop bar and Abraham at the main floor bars. On my first day I was alone, and these two made my experience memorable and wonderful. Their service and friendliness was way above the call of duty, and made my time very enjoyable. Also Samuel, Alex, and Francisco at the rooftop and Daniel at the Mexican restaurant bar were great!
Stayed 5 nights in Oct 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the staff was fantastic. The restaurants were delicious. I did find myself waking up in the middle of the night due to noise from the bar across the street. My room was cleaned and pretty but had a moldy smell.
Stayed 3 nights in Sep 2024

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing would definitely come again!
Stayed 3 nights in Sep 2024

4/10 Poor

Eustacia

Liked: Cleanliness
not a good location if you want relaxation, the property is located right across a bar that plays loud music all the way until 2/3 AM. the upside is that it’s a short walk from the beach. the hotel will try to persuade you to pay for a day pass to the sister properties with a shuttle; which is a short walk away- when in reality it’s for you to go tour a timeshare. the food is delicious in the mexican restaurant, the asian is bland. service is hit or miss, i was lucky with certain servers who were top notch then there are some who don’t even pay any attention to you.
Stayed 3 nights in Sep 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
The resort and the staff was absolutely amazing. I will be staying here again! 10/10
Stayed 3 nights in Sep 2024

8/10 Good

James

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Food was very good the birrieria was the best.
Stayed 4 nights in Oct 2024

8/10 Good

Viktoriya

Stayed 1 night in Sep 2024

6/10 Okay

Mira

Liked: Cleanliness
I loved the location!! I disliked the dining options, no room service, and poolside entertainment was horrible!! Great Spa
Stayed 4 nights in Sep 2024

2/10 Terrible

Greg, Houston

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

raeshon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2024

8/10 Good

Tanisha

Liked: Property conditions & facilities
Rooms was nice and Spacious
Stayed 1 night in Sep 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Patrick

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was wonderful, the food delish, and the service Magnificent.
Stayed 4 nights in Sep 2024

10/10 Excellent

Britney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it!
Stayed 3 nights in May 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it's a good bang for the price. But have to warn those looking for a quiet getaway. Pros: Price, comfort, cleanliness, great staff, location (1 block from beach), restaurants/bars, walking distance to nightlife/restaurants on Quinta Ave. No car rental needed. Tours/Excursion desk in lobby with transportation provided. Pharmacy/drug store & 7Eleven located right outside the entrance. Great breakfast buffet. Cons: No room service & no to-go box or carry out from restaurants in hotel. You must dine in. Rooftop closes/music shuts off @11pm. Pool needs renovation. View of the ocean is mainly from the rooftop deck. Rooms have a view of surrounding abandoned/closed buildings with damages caused by the hurricane. Warning: On the side and front streets there are bars that are opened til 3am nightly with loud music/karaoke. Didn't bother us as we're from a party city and enjoy the nightlife but for those looking for peace and tranquil, this hotel is noisy. The hotel's center is open so the inside noise comes from the ground floor's restaurant/bar.
Stayed 6 nights in Sep 2024

10/10 Excellent

Oscar

Stayed 3 nights in Sep 2024

10/10 Excellent

Dane, Henderson

Stayed 1 night in Jun 2024

10/10 Excellent

Ali

Stayed 2 nights in Aug 2024