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The Reef Playacar Beach Resort & Spa

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Reef Playacar Beach Resort & Spa

Outdoor pool, pool umbrellas, pool loungers
Hallway
Sauna, body treatments, hot stone massages, deep-tissue massages
Private beach, white sand, sun-loungers, beach umbrellas
Beach bar

Reviews

8.0 out of 10

Very good

Popular amenities

  • All-inclusive
  • 24/7 front desk
  • Bar

Explore the area

Map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Mayan Ruins of Playacar
    3 min walk
  • Don Rafael
    1 min walk
  • ADO Tourist Terminal Playa del Carmen
    3 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    8 min drive

Room options

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Double Beds

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium With Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Premium With Garden View

  • Sleeps 2
  • 1 King Bed

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Pool
Hot tub
All-inclusive
Spa
3.9 out of 5, Good, (1006)
The price is €372
for 1 night
includes taxes & fees
5 Jan - 6 Jan
The Reef Coco Beach Resort & Spa- Optional All Inclusive

About this property

The Reef Playacar Beach Resort & Spa

On private beach with outdoor pool, near Playacar Golf Club
Catch some rays on The Reef Playacar Beach Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. Housekeeping is available on request.
The Reef Playacar Beach Resort & Spa offers 198 accommodations with a safe and a hairdryer. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A private beach, a marina and complimentary bicycles are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
The Reef Playacar Beach Resort & Spa's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Mayan Ruins of Playacar. Features include free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a beach bar and a swim-up bar
  • Take a swim in the outdoor pool
  • Indulge with body wraps, facials or hot stone massages at Ome
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, tennis courts and a gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 1-minute drive from Playacar Golf Club and a few minutes from Playa del Carmen Maritime Terminal
Some rates at The Reef Playacar Beach Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At The Reef Playacar Beach Resort & Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

Botticelli – On-site fine-dining restaurant.
Terraza Grill – On-site fine-dining restaurant. Open daily.
Chula Vista – On-site buffet restaurant. Open daily.

All-inclusive details

All-inclusive room rates at The Reef Playacar Beach Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Botticelli
  • Chula Vista
  • Terraza Grill

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,167 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • No lift
  • Tile flooring in room

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Playacar Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.61 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 428 out of 1006 reviews" "
Rating 8 - Good. 289 out of 1006 reviews" "
Rating 6 - Okay. 152 out of 1006 reviews" "
Rating 4 - Poor. 70 out of 1006 reviews" "
Rating 2 - Terrible. 67 out of 1006 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fabiola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el hotel y el servicio. La comida no es extraordinaria pero tiene buen sabor. Lo único que no me gustó fue que el bar de la piscina estaba lleno de niños. Si uno como adulto quería pedir algo no podía porque el área que se supone está destinada para adultos por que es un bar! Esté llena de niños. Se que es un hotel familiar y que está bien que los niños estén con sus papás. Solo esa observación. Que específicamente en la barra se les limite un poco. Que les sirvan sus bebidas pero no que ocupen todo el bar
Stayed 2 nights in Sep 2024

10/10 Excellent

Berenice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property it’s located in a very safe neighborhood, food was amazing, courteous staff, we didn’t have much time to spend at the pool but the one day we did it the pool was clean and nice spot to chill. The beach within walking distance, had an amazing experience, planning my return trip again!
Stayed 5 nights in Sep 2024

8/10 Good

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great. We had a really nice room and the beach and pool were really nice. I got an amazing deal on Expedia. The only reason it's a 4 and not 5 star rating is the food. While it certainly isn't bad. It wasn't great and there weren't a lot of options. Regardless it was a great experience and value. I would certainly return.
Stayed 4 nights in Sep 2024

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, we had easy access to food options, bars and parking. Very close to Quinta Avenida and the beach is beautiful and well kept. We upgraded to Gold bracelet and it was well worth it for us. Check in was efficient and overall we will definitely stay here again. It was awesome to see the parachutes landing right in front of us. Great job by buffet area staff. Thank you!!!
Stayed 2 nights in Sep 2024

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Price is economical.
Stayed 2 nights in Sep 2024

4/10 Poor

Artur

Travelled with family
Disliked: Property conditions & facilities
From all inclusive to optional inclusive
Stayed 10 nights in Aug 2024

10/10 Excellent

Maria Elena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time to visit playa del carmen, we enjoyed it. My husband and my son in law have a lot fun with the person who attended the bar, im so sorry i don't remember his name, but he was awesome 👏, very nice person.
Stayed 3 nights in Aug 2024

8/10 Good

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities
Votre messagerie est en anglais. Je ne peux pas m’exprimer
Stayed 8 nights in Aug 2024

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 5 nights in Aug 2024

10/10 Excellent

olga v.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A week at the Reef was a week in paradise
Stayed 7 nights in Aug 2024

8/10 Good

Darien, Denton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort with really nice architecture that’s beautifully integrated with the jungle-like setting. It’s not a luxurious property and the food was ok but not exceptional. However this resort had everything we wanted and a long stretch of beach. The staff were very friendly, and we felt like it was great quality for the price.
Stayed 7 nights in Aug 2024

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the best hotel i have ever stayed in and i have stayed in a few in different cities the staff was amazing when you walk in they offer you a drink because is an all inclusive the food is delicious and they also have a snack bar during the whole day and at night the snack bar serves tacos for the party animals highly recommend
Stayed 3 nights in Aug 2024

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place with spectacular beach!
Stayed 4 nights in Aug 2024

8/10 Good

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food not so good
Stayed 4 nights in Aug 2024

10/10 Excellent

Cindy

Stayed 4 nights in Jul 2024

10/10 Excellent

Patritsia

Stayed 3 nights in Jul 2024

6/10 Okay

KEISHA M, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Staff was very pleasant -Buffett options were not that great - I wish that the shower water could get hotter -Dining on the beach was wonderful- food was excellent - Ice Cream service was a nice touch -Snack bar was horrible! The quality of the food and presentation was not appetizing. Pool staff and Spa was great. My one area of extreme disappointment was that my IPAD, 2.cell phone cargers and laptop charger mysteriously disappeared!!!!! Houskeeping was the last person to enter my room. I feel blamed when one of the staff commented about using the safe. Im waiting on a final report. Ive traveled for years and I have never experienced this.
Stayed 3 nights in Aug 2024

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the front desk during checkin, Jesus greeted our family with a smile and kindness. Our experience staying at The Reef Resort in Playacar exceeded our expectations. Thank you to Jesus, Fernando, Tyler, Alfonso and all the staff and coaches who attended to us. Our family (Camila, our 2 children & I) forever grateful.
Stayed 1 night in Aug 2024

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to all the staff. From arrival to checking in with Fernando. He welcomed us with the utmost hospitality. The Reef Resort in Playacar provided our family an exceptional experience.
Stayed 1 night in Aug 2024

8/10 Good

stephanie, san diego

Travelled with family and small children
Liked: Amenities
good hotel
Stayed 3 nights in Aug 2024

4/10 Poor

Lorena

Disliked: Staff & service, amenities
Sorry to say but this was one of my worst vacations to Cancun. I won’t be staying at the Reef Playacar in playa del Carmen in the future I know the hotel won’t care for a few clients less. This hotel needs to improve their food selection and associates friendliness some are rude. I just want to say thank you to Felipe from the Buffet station I think he was a supervisor he was very friendly and help us get soup for my sister-in-law that was sick.
Stayed 8 nights in Aug 2024

8/10 Good

Genesis

Liked: Property conditions & facilities
Need baby changer in the bathrooms
Stayed 7 nights in Aug 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the amazing view of the ocean, pools and how the lobby resort its self was different compared to other resorts. This one had more of a jungle vibe which was a great change! The workers were always willing to help and were very generous! Great food as well.
Stayed 5 nights in Aug 2024

6/10 Okay

Norlan

Travelled with family, Travelled with family and small children
While the property is in a very nice area, the managing of the property and operations itself can benefit from some upgrades: 1) Food options seem limited. On more than one occasion, I wanted to go out of the resort to find better food options. 2) Some of the property areas need to be fixed (there was a water stain on a column in the Mexican restaurant, which is one of the two sit-down restaurants on the property). 3) Some services can add value to the experience, such as room service. 4) Be honest about what "all-inclusive means." I was told activity items were included, though it was only available for 30-minutes and then could be rented at an extra charge. 5) Have the basic necessities covered. On multiple occasions, the bars did not have cups available. 6) Have better options for grill and make the tacos available any time, not just between 10pm-2am. 7) Have more activities during the week, not just over the weekend. My famliy was there for 7 days, from Wed to Wed. We saw the difference in what was offered.
Stayed 7 nights in Aug 2024

8/10 Good

Obay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Edgar made the stay a lot more enjoyable
Stayed 6 nights in Aug 2024