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"The hotel staff offered an upgrade to the premium suite that includes; nicer room, all inlcusive meals at Ceiba (Restaurant), and the use of the Beach ... " More

By Luis O on Tue 25 Feb 2014

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Deluxe 2 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Honeymoon Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Tukan Hotel Playa del Carmen. During your stay, you're just a quick walk from Playa del Carmen Main Beach. You'll find features such as free WiFi in public areas, plus 2 outdoor pools and a restaurant.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Services include a concierge, tour or ticket assistance and a porter
  • Steps from Quinta Avenida and 4 minutes on foot from Playa del Carmen Main Beach
  • Dogs welcome for a fee (restrictions apply)

Tukan Hotel Playa del Carmen ratings based on 6 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Tukan Hotel Playa del Carmen

Everyone (1) Couples (1) Family (3) Friends (1)
3 out of 5

Premium Upgrage Option

The hotel staff offered an upgrade to the premium suite that includes; nicer room, all inlcusive meals at Ceiba (Restaurant), and the use of the Beach Club (Kool). If you have the chance I do recommend that you look at this upgrade. The savings on the food for a family of fours justifies it. Regarding the Beach Club (Kool); this is just a poor excuse of a beach club. The Tukan hotel guests are segregated in a section of the beach club and they can only make use of a makeshift bar, just not up to par.

Posted by on 25 Feb 2014

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3 out of 5
Good local, food was good.

Posted by on 24 Mar 2024

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Comment from Hotel Management

1 Apr 2024 by TK HOTELS

Gracias por su visita, le esperamos pronto de vuelta!

4 out of 5

schönes hotel, beachclub enttäuschend

wir hatten zuerst ein normales zimmer welches uns nicht wirklich gefiel. es war klein und die dusche liess sich nicht ganz abstellen. wir konnten dann das all-inclusive package lösen und erhielten ein super grosses zimmer mit viel platz. man konnte in 3 restaurants/bars essen und trinken. der beachclub hat mich sehr entäuscht. eigentlich hiess es dort sei auch alles inklusive. jedoch gab es dort nur getränke, welche man selber an einer eckbar holen musste. die normale bar war nur für die zahlenden gäste. die besten liegen durften wir ebenfalls nicht benutzen. obwohl wir premium gäste waren, durften wir nur die liegen ganz hinten beziehen. dort hatte man ab 15:00 uhr spätestens keine sonne mehr. ausserdem ist der beachclub mind. 10min vom hotel entfernt. die angestellten waren jederzeit hilfsbereit und freundlich. alles in allem war es ein super aufenthalt - bis auf den beachblub.

Posted by on 4 Mar 2016

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3 out of 5

Ihan kiva

Hotelli on hyvällä paikalla lähellä keskustan vilinää, ajoittain yöllä meteliä kuului huoneeseen. Lisämaksusta varattava aamiainen oli runsas ja laadultaan hyvä sisältäen paljon meksikolaisia ruokia. Hotellin henkilökunta oli todella ystävällistä, huoneen siisteys oli kuitenkin suorassa suhteessa jätettyihin tippeihin. Allasalue oli vaatimaton, mutta siisti ja hyvin huollettu. Wifi oli pettymys, yhteys ei toiminut huoneessa vaan ainoastaan allasalueella, vastaanotossa jne yleisillä alueilla. Free beachclub ei ollut kuitenkaan ihan free. Hotellin asukkaat saavat ilmaisen kuljetuksen rantaklubille, mutta rantatuolit eivät ole ilmaisia kuten voisi ymmärtää. Hotellin asiakkaat eivät varsinaisesti maksa vuokraa tuoleista, mutta sitoutuvat ostamaan tietyllä summalla ruokaa ja juomaa klubin ravintolasta. Esim. perus rantatuoli kustantaa 500 pesoa ja tämän 500 pesoa voi siis käyttää klubin ravintolassa. Paremmat tuoli vaihtoehdot maksavat luonnollisesti enemmän. Hiukan harhaanjohtavaa mainostamista mielestäni. Ihan kiva, hyvä sijainti, mutta samalla rahalla todennäköisesti löytäisi parempaakin.

Posted by on 21 Feb 2016

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3 out of 5

séjour en famille, tous adultes

hôtel idéalement placé sur la 5ème. original et pour des personnes aimant être au coeur de l'ambiance et de l'animation, donc un peu de bruit. Rien à voir avec les all inclusives et les Resorts. Très bon séjour, en connaissance de cause, nous y étions déjà rendus en 2011.

Posted by on 9 Feb 2015

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2 out of 5

Moyen

les chambres sépare dehors de l'hôtel ce n'est pas terrible ! Chambre très simple par rapport au prix.

Posted by on 7 Jan 2015

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Property Features

Tukan Hotel Playa del Carmen offers its guests 2 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, multilingual staff, and tour/ticket assistance are also featured at Tukan Hotel Playa del Carmen. You'll have access to the health club at a partner property. This 3.5-star Playa del Carmen resort is smoke free.

  • 156 guestrooms or units
  • 3 levels
  • 11 buildings
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Room Amenities

Tukan Hotel Playa del Carmen offers 156 air-conditioned accommodations with a safe and free toiletries. 32-inch LCD televisions come with cable channels. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

  • LCD television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Blackout curtains
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11 AM.

La Ceiba – This buffet restaurant serves breakfast, lunch and dinner.

Nearby Activities

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Skydiving nearby
  • Casino nearby
  • Windsurfing nearby
  • Health or beauty spa nearby
  • Ziplining nearby
  • Bicycle rentals nearby
  • Personal motor watercraft nearby
  • Ecotours nearby
  • Surf lessons - nearby
  • Sailing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: MXN 250 per pet, per night, plus a deposit of MXN 500 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Guests can access their rooms with a mobile device.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets cannot be left unattended
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • No lifts
  • Smoke detector
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 245 to 270 for adults and MXN 125 to 150 for children
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Tukan
  • Hotel Tukan & Beach Club
  • Hotel Tukan & Beach Club Playa del Carmen
  • Tukan
  • Tukan Hotel Beach Club
  • Tukan Beach Club Playa del Carmen
  • Tukan Beach Hotel
  • Tukan Hotel
  • El Tukan Hotel Playa Del Carmen
  • Hotel Tukan Beach Club Playa del Carmen
  • Tukan Beach Club
  • Tukan Hotel Beach Club Playa del Carmen
  • Hotel Tukan Beach Club

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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