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Tukan Hotel & Beach Club

3.0 star property

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March 2025

Photo gallery for Tukan Hotel & Beach Club

Front of property – evening/night
Gym
Standard Room, 2 Bedrooms | In-room safe, free cots/infant beds, free rollaway beds, free WiFi
Check-in/check-out kiosk
View from property

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Pet-friendly
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Calle Quinta Avenida, between Calle 14 Nte & Calle 16 Nte, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Quinta Alegría Shopping Mall
    ‪1 min walk‬
  • Calle 12
    ‪2 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪17 min walk‬

Room options

View all photos for Standard Room, 2 Bedrooms

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Standard Room, 2 Bedrooms

  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Double Beds

View all photos for Deluxe Room ( Meals and Drinks in our Rest over la Quinta Avenida and 10th Ave)

Deluxe Room ( Meals and Drinks in our Rest over la Quinta Avenida and 10th Ave) | In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Deluxe Room ( Meals and Drinks in our Rest over la Quinta Avenida and 10th Ave)

  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 2 Double Beds

Similar properties

Pool

Tukan Hotel Playa del Carmen

Pool
Pet-friendly
Free WiFi
Restaurant
3.4 out of 5, (916)
The price is €89
for 1 room
includes taxes & fees
4 Feb - 5 Feb
Tukan Hotel Playa del Carmen

About this property

Tukan Hotel & Beach Club

Hotel with 2 outdoor swimming pools, steps from Quinta Avenida
Along with 2 outdoor pools, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and a free beach shuttle are also provided. Additionally, a beach bar, a 24-hour front desk and tour/ticket assistance are on-site.
Tukan Hotel & Beach Club offers 156 air-conditioned accommodations with a safe and a ceiling fan. Rooms open to balconies. Flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Tukan Hotel & Beach Club, you're just a quick walk from Quinta Avenida. You'll find features such as free WiFi in public areas and a free beach shuttle, plus 2 outdoor pools.
  • Free WiFi
  • Drinking and dining options include a restaurant, a beach bar and a bar/lounge
  • Take a swim in the 2 outdoor pools
  • Services include tour or ticket assistance, a porter and wedding services
  • Steps from Quinta Avenida and 5 minutes on foot from Playa del Carmen Main Beach
  • Free beach shuttle service
Tukan Hotel & Beach Club offers its guests 2 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi.

Tukan Hotel & Beach Club also features tour/ticket assistance, a garden, and a front desk safe.

This 3-star Playa del Carmen hotel is smoke free.

La ceiba bar y buffet – On-site buffet restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free beach shuttle

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant

Restaurants on site

  • la ceiba bar y buffet

Things to do

  • 2 outdoor pools
  • Personal motorised watercraft

Family friendly

  • 2 outdoor pools
  • Free cot
  • Free rollaway/extra bed

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets welcome with a deposit of MXN 500 per stay
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 500 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Property is also known as

Hotel Tukan
Tukan
Tukan Beach Club All Inclusive Playa del Carmen
Tukan Beach Club All Inclusive
Tukan Beach Hotel
Tukan Hotel
Tukan Hotel & Beach Club All Inclusive Playa del Carmen
El Tukan Hotel Playa Del Carmen
Tukan Hotel Beach Club All Inclusive
Tukan Club All Inclusive
Tukan Hotel Beach Club Playa del Carmen
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Club
Hotel Tukan Hotel & Beach Club Playa del Carmen
Playa del Carmen Tukan Hotel & Beach Club Hotel
Hotel Tukan Hotel & Beach Club
Tukan Hotel & Beach Club Playa del Carmen
Tukan Hotel Beach Club All Inclusive
Tukan Club Playa Del Carmen
Tukan Hotel Beach Club
Tukan Hotel & Beach Club Hotel
Tukan Hotel & Beach Club Playa del Carmen
Tukan Hotel & Beach Club Hotel Playa del Carmen

Tukan Hotel & Beach Club Reviews

Reviews

6.2
Rating 10 - Excellent. 5 out of 32 reviews" "
Rating 8 - Good. 9 out of 32 reviews" "
Rating 6 - Okay. 8 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 7 out of 32 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

4.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2019

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is located right on 5th Avein th heart of the action. The all inclusive option provided 3 options for dining, Legends sports bar, La Ceiba buffet and Los Tulipanes restaurant. We loved the food and atmosphere at the sports bar and the restaurant had amazing views of the street and lots of food options, however we weren’t impressed with the buffet. The all inclusive also included drinks at The Living Bar and the Kool Beach Club. All these combined for a variety of dinning and drinking options. The hotel rooms are nothing fancy, but were very clean, and everything worked as it should (a/c, hot water, safe) beds and pillows are very firm, hair drier and irons have to be signed out from the front desk for 2 hours at a time. The soap and shampoo provided does not lather well and there is a minimum number of coat hangers in the closet (6). There is a tv with English channels but there isn’t a phone in the room. The pools are nice and clean but very shaded
Stayed 7 nights in Feb 2019

6/10 Okay

Rubi, Michigan

Liked: Cleanliness, room comfort
Modest hotel
The hotel itself was very modest, not a fancy luxurious place to stay, but it was a very comfortable suite to stay in for a week. Hotel staff are very nice people and provided plenty of information along with maps and schedules. The street is very busy and there are so many stores to see and things to do. The only downside to the all inclusive portion is the restaurant that we were told to dine at, connected to the hotel lobby and the bar nearby. Los Tulipanes waiters are rude and take their time when it comes to taking your order. There were only two waiters that were very nice, the rest couldn't care less about us. The food was amazing, which is why we kept returning and putting up with terrible service from the waiters.
Stayed 7 nights in Aug 2017

8/10 Good

luis, salinas, ca.

Liked: Cleanliness, property conditions & facilities, room comfort
Position geografic is perfect. Clean and very secure.
Stayed 4 nights in Jul 2017

2/10 Terrible

Esther, Frisco TX USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
really bad experience, I don't recommend to no body this hotel.
Stayed 4 nights in Jun 2017

4/10 Poor

Edgar

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, but that is it.
I booked a room in their luxury room, with queen bed. I was put off hotel site, the room was old and dirty, bugs everywhere. Room service once left is without any towel. Room amenities are very limited, no iron, no lotion, only hand soap, and shampoo. The upside is the overall location, this hotel is in the heart of downtown Playa Del Carmen. The restaurants for this hotel are extremely nice. The other bad is that the beach is approx a 20 minute walk, and even if you book all inclusive, they treat you like a nobody at the "Kool Beach" drinks are served in plastic cups, and food is not included, you must pay separate.

6/10 Okay

Sally

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Great location and drink options
The resort was very beautiful. It feels like you are walking through a jungle. It is right by 5th Avenue, so you are able to see pedestrians walking by. The bar and restaurant are open, so people watching is easy and fun! The beach is only a 10 minute walk, so you can walk on 5th Avenue and shop on your way if you want. Or there's a shuttle to take if walking isn't your style. Unfortunately, the rooms were just okay. Our room's linens had yellow stains on them. The shower didn't drain, and when we informed the front desk, they said they would send someone up to fix it, but didn't. We didn't spend much time in the rooms, however, so it wasn't that big of a deal. The patio had a hammock, though, which was very relaxing! The food was good. You do have to walk across the street for one of the restaurants that serves breakfast on the resort, but again, not a big deal. The bars were awesome! Lots of drink options for all-inclusive guests. The service wasn't awesome. They were always short on servers in the Living Bar and nice restaurant next door to Living Bar. The beach was awesome! You have to reserve chairs at Kool beach (free with all-inclusive!), and the bar there is close to the chairs. The bar tenders just looked at your wristband to make sure you're all-inclusive. They also had good drink options. Absolut vodka and Don Julio tequila were a few alcohol options, so it wasn't low-quality alcohol. Get a massage at Kool beach! Cheap :) Overall, it was great time!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never been in a hotel with a service like this.
Hotel didn't honor what we paid for the package. Shuttle from hotel to the airport was prepaid $76.00, but we had to take a taxi because the hotel rejected to give us the service. They said didn't have any shuttles that morning. our flight back to Houston was at 1:49, I spent 3 hours taking with the Expedia agents trying to solve the problem. They didn't do anything to help, the hotel employees either. It's like they didn't care at all, even do everything was confirmed in my printed documents from the computer. Spent more than two hours coming to the hotel after arriving because the driver didn't know where the Tucan hotel was located. Second night, when I opened my bed to go to sleep (10 pm) the flat sheet had very a "notorious BLOOD mark" on it. I requested to change the sheets, 3 times, I had to wait for an hour, until the front office sent somebody to my room #501. No apologies, no respect for the situation at all. The hotel we paid for is the Tucan hotel and beach club, but we had to walk 10 blocks to get there. The Expedia agent misguided us with lies and make us to pay for something we didn't buy. He affirmed us that our hotel was in the beach. Unfortunately our experience is been horrible. Our room was not Deluxe, we paid for delux I am requesting to be reimburse for the taxi ($46.00) and my money back for the prepaid Shuttle ($76.00). You have no right to ruin people's vacation. Itinerary # 7195161395666 Houston to Cancun, to Playa del Carmen Magdalena Rosental

6/10 Okay

Manuel A, Mexico City

Disliked: Staff & service, room comfort
Disappointed
Very basic hotel Beach club is very far and non convenient Personnel is not kind The room is very basic and has no telephone in the room Bad Tv cable service

8/10 Good

Chris, Okanagan Valley/San Blas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. The wifi was horrible.

10/10 Excellent

Shawn, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel!
I enjoyed Tucan hotel so much that if I am ever in that area again I will book my stay. I have never been to Mexico and I booked this through Expedia. The place was super, super clean. They seem to wash everything from top to bottom everyday. They are hard working and they do a wonderful job. The only thing that I would want to see change is the bed, it was a little stiff. Other than that the people, food and safety were awesome! Book this hotel if there is room you will not be disappointed.

6/10 Okay

dan

Liked: Staff & service

8/10 Good

alex, Mty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a weekend
I Like this hotel because of its location, right on the 5th ave. 3 blocks from the night clubs and 3 from the Beach, the Hotel is surrounded by restaurants, shops, some bars, so if you want to go out at nights it is an excellent choice. plus it is all inclusive so you actually do not spend on drinks at the beach. the hotel has a private beach with a bar next to KOOL. Im coming back no doubt.

8/10 Good

Gene

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Modest hotel. Good value
This is a good clean hotel in an excellent location. Air conditioning did not work but was eventually moved to a new room

6/10 Okay

Pam & Rick, Wis.

Liked: Cleanliness
Disliked: Property conditions & facilities
4 the money and location it was OK
Ok if you like being close to all the fun , but not if you want to relax and have a good night sleep. The food was just ok, we tryed it 2 times and then found great food on 5th and side streets, look around they have some great deals on dinners and the food is very good and cheap .( but look around and ask for the best price) The music went on till 3:oo am most mornings but the last one we were there.....Crank up the air and it drowns out the pounding beat of the music......For the money (cheap) it was a good place to stay ,right on 5th ave (shopping central )and 1 block from the beach.Great location.

10/10 Excellent

Cassie, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint hotel on 5th Ave.
Stayed at Moongate one night before moving to an all inclusive for a wedding. Cute little hotel right in the heart of 5th ave. Small, quaint, clean, check-in and check-out was quick with a smile. Would stay here again.

2/10 Terrible

Brad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience
Avoid this hotel at all costs. The beds were like rocks, the A/C didn't work, the staff was rude. I would compare this hotel to a cheap hostel.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
tukan mal
cuartos muy pequeños, y la comida del all inclusive terrible.

6/10 Okay

carolina, Playa del carmen

Mal el todo incluido
El hotel no ofrece lo que pagas aqui, era todo incluido y cuando llegas te dice que no incluye el club de playa, ni toda la comida ni bebidas y hay q pagar 2,000 pesos mas. Muy mal ya que cuando lo ofrecen en hoteles dice todo incluido. Nunca dice que no puedes ir a la playa.

2/10 Terrible

Isaias, Estado de México

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No coincide lo que ofrecen con lo que es realmente
Al inicio solicite una habitación con una cama matrimonial y me dan una con dos individuales, al cuestionar sobre esto, me dan a entender que eso hay, y ofrecen el club de playa y varias cosas no aplican en el plan todo incluido, te quieren vender el plan "premium" y con menos de lo que cuesta me hubiera ido originalmente a otra opción que tenía, muy mal la verdad, deberían quitarlo de la lista de hoteles que manejan. Me lleve una decepción muy grande.

10/10 Excellent

kong, korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
very good

2/10 Terrible

Kerstin

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Elin, Sverige

Liked: Staff & service, room comfort
Billigt och bra
Vi blev "uppgraderad" till Real Resort. Hade ett stort rum med balkong. Bra för pengarna. Samma för den all inclusive som ingick. Helt ok för pengarna. Stranden vid deras Beach Club var lite svår att bada från men det är inte så långt att gå för att få finare strand.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service