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"Very unhappy with the quality of food and drinks especially given the rating of the hotel. Also Paid €122 euro for 2 half hour massages and a bottle o ... " More
12 Mar 2019 by Esther_MG
We apologize if our VIP Zone did not reach your expectations. We hope you could enjoy the treatment, including the 30' couple massage and the private hour with sauna and Jacuzzi. We'll transmit your comments about the complimentary drink to our Food & Beverage department in order to analyze it. We suppose you booked one of our Xtra Rooms (we have different types available) which includes one daily entrance to the hydrothermal circuit (this is different service to the VIP Zone) We sincerely hope to have the opportunity to welcome you back again in order to provide the best of our service to make your stay more comfortable. Best regards
8 Mar 2019 by Esther_MG
Good afternoon We appreciate to hear that your expectations were met with our services and facilities and that you enjoyed your stay. We look forward to receive your visit soon and we remain at your disposal Best Regards
3 Jul 2017 by Guest Experience Manager
Dear Mark Many thanks for leaving a comment. Please accept my most sincere apologies for the inconvencies during your stay. Your comment will help us keep improving and perfecting our service. We hope you enjoyed your stay at Sol Costa Atlantis and come back soon to offer you our best service. Kind regards Guest Experience Manager
3 Jul 2017 by Guest Experience Manager
Dear Johnty Many thanks for leaving a comment. Please accept my most sincere apologies for the inconvencies during your stay. Your comment will help us keep improving and perfecting our service. We hope you enjoyed your stay at Sol Costa Atlantis and come back soon to offer you our best service. Kind regards Guest Experience Manager
Sol Costa Atlantis Tenerife offers its guests a full-service spa, an outdoor pool, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. There are 8 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the business-friendly Sol Costa Atlantis Tenerife. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Puerto de la Cruz hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Sol Costa Atlantis Tenerife offers 290 air-conditioned accommodations with a hairdryer and free toiletries. Rooms open to balconies. Beds feature down duvets. 42-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:30 AM.
Buffet Restaurant – Overlooking the pool and garden, this buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting).
Room service (during limited hours) is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Spa has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Front desk staff will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses solar energy, plus eco-friendly cleaning products. For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
