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Casa Dona Susana

3.5 star property
VIP Access

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Photo gallery for Casa Dona Susana

Restaurant
Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout curtains
Exterior
Outdoor pool
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Pool
  • Air conditioning

Explore the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Olas Altas Street
    ‪1 min walk‬
  • Playa de los Muertos
    ‪2 min walk‬
  • Los Muertos Pier
    ‪3 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪29 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout curtains

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Casa Dona Susana

Adults-only beach hotel with outdoor pool
Along with an outdoor pool, this smoke-free hotel has a restaurant and a snack bar/deli. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk and tour/ticket assistance.
Casa Dona Susana offers 42 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Casa Dona Susana's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa de los Muertos. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests have great things to say about the location and the helpful staff
  • Steps from Playa de los Muertos and Los Muertos Pier
Some rates at Casa Dona Susana are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Casa Dona Susana. The hotel can provide concierge services and wedding services.

This 3.5-star Puerto Vallarta hotel is smoke free.

Casa Dona Susana has a restaurant on site.
Room service is available.

All-inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 10 AM to 10 PM
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 544 out of 1003 reviews
Rating 8 - Good. 281 out of 1003 reviews
Rating 6 - Okay. 97 out of 1003 reviews
Rating 4 - Poor. 56 out of 1003 reviews
Rating 2 - Terrible. 25 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been coming to Casa Doña for years and it keep getting better! The room upgrade was very nice, huge room, large comfy bed and loved the large shower. Perfect water pressure, easy to use a/c and enough English channels to keep us entertained those few times we were watching. Nice sized fridge, coffee maker and a very nice sized balcony. The daily breakfast is always delicious and it’s an easy walk to the beach and Malecon. Rooftop pool has comfy sun loungers and a cute cafe…reasonable prices, too! Love it here, keep up the good work!
Stayed 3 nights in Nov 2024

10/10 Excellent

Lyne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hôtel boutique of near 40 rooms, we had the All inclusive formula and the meals were at the playa Los Arcos a great ressort just a street to cross, food, service were great
Stayed 14 nights in Nov 2024

10/10 Excellent

danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, nice rooftop pool. Wish the rooftop pool bar was open. I will be back, love this place.
Stayed 7 nights in Sep 2024

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay definitely will be returning
Stayed 7 nights in Nov 2024

10/10 Excellent

Robbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Casa Dona Susana in mid October. We had stayed at the Los Arcos suites across the street five years ago with a balcony facing CDS and thought we would like to give it a try one time. I remember reading reviews of CDS back then and the only negative review I remember was someone who got a small room with no windows. Well, when we checked in we got a small room with one window facing a wall and the other window facing the hallway. So we checked with the front desk and luckily they had a few much larger rooms with balconies and we were able to switch, just had to pay for the difference in room price. The big bonus of staying at either the CDS or Los Arcos suites, is you have access to the beach and amenities of the Los Arcos Hotel. CDS is a really nice boutique hotel located a block off the beach and walking distance to all of the best restaurants in the Romantic Zone. A bonus is their roof top pool which is a nice quite place to cool down in the pool or get some sun in one of the loungers. Wifi was good but it only worked on our iPhones, but not our Android tablets.
Stayed 7 nights in Oct 2024

10/10 Excellent

Oscar Medina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 6 nights in Nov 2024

10/10 Excellent

Krystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool was amazing as well as the staff!
Stayed 5 nights in Nov 2024

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location was very desirable. The staff were professional and friendly. The cleanliness of the room was very good.
Stayed 4 nights in Nov 2024

10/10 Excellent

Dina, Paramount

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 3 nights in Nov 2024

8/10 Good

illana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful property and the staff were great. The windows in our room had a film on them so we were not able to look out. Just made it feel dark. My bed was very firm and quite uncomfortable. I would stay again as we enjoyed the property and the area.
Stayed 7 nights in Nov 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was upgraded to a suite for free. Since I booked through Expedia, I also received a free breakfast buffet each day at their sister hotel, which was well worth it. There was also a free 15 in massage that I didn't take advantage of.
Stayed 6 nights in Nov 2024

2/10 Terrible

Carla

Disliked: Cleanliness, property conditions & facilities
As far as hotels go, this was definition our worst stays. The musty odor was horrible and a leaky humidifier was the only option to try which didn’t work. Our clothes smelled so bad when we left. Beds are old and it is run down.
Stayed 1 night in Nov 2024

6/10 Okay

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A very typical older traditional hotel. Bed was quite hard. Bonus points for a nice rooftop with comfy loungers at the pool, and a cute bar area. Downside- no area down in the lobby to sit and wifi in the rooms, of course, was poor. This hotel gives you access to their beach side hotel as well, and there are more nice pools and beach service there to enjoy. All the staff were very nice and helpful.
Stayed 1 night in Nov 2024

8/10 Good

Shonta

Nice quaint boutique type hotel with lovely Mexican decor. The staff was wonderful. Very walkable.
Stayed 7 nights in Oct 2024

10/10 Excellent

Richard, Bella Vista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely staff and the room was wonderful and charming. Just right for one or two people. If I could make one suggestion, it would be to allow at least one guest over to visit and also enjoy the wonderful spaces. I know the hotel restricts this for safety purposes. It would just be nice to share the experience with others. Responsibly, of course. Great place overall!
Stayed 7 nights in Oct 2024

8/10 Good

Sabino, Sunnyvale

Liked: Cleanliness
Nice location and convenient access to the beach and local restaurants
Stayed 3 nights in Sep 2024

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 6 nights in Oct 2024

8/10 Good

Carlos Armando Franco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price
Stayed 4 nights in Oct 2024

8/10 Good

sharon

Travelled with group
Liked: Staff & service
The hotel is older and showing its age, however the staff is incredibly helpful and friendly.
Stayed 6 nights in Oct 2024

4/10 Poor

Katrina

Travelled with partner
Disliked: Property conditions & facilities
The hotel itself is old, very quaint but if you go by the pics and description given you will be deceived as we were. Luis at the front desk was great but between the hotel & Expedia we could get no help. The hotel itself is not all inclusive. The only things at the hotel are the rooms and a pool. We paid for all inclusive but had to walk to the other hotel down the block and across the street. It says concierge service & mini bar, none of that is true. The rooms are very small. We also were awaken super early by the noise of workers working next door & we told the front desk who told us there was nothing they could do. The noise from the workers proceeded all throughout the day.
Stayed 3 nights in Oct 2024

4/10 Poor

Edwin

Travelled with partner
Disliked: Property conditions & facilities
Better Wi-Fi, TV connection stop working towards the end of the stay. The room phone connection was not available.
Stayed 7 nights in Oct 2024

2/10 Terrible

Dillon

Disliked: Staff & service
Stayed 10 nights in Sep 2024

8/10 Good

nieves romero jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buen trato y cerca del malecón
Stayed 4 nights in Oct 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint boutique hotel in a convenient location. Walking distance to everything! Our room was a lot smaller than advertised however and windows did not open so could not get sunlight or fresh air. Other wise I would have given this 10/10. Front desk staff were always friendly but the housekeeping staff did not make much effort. Rooftop pool was a nice treat! The all-inclusive meals at the resort next door could use a bit more variety. Overall a pleasant stay for the price!
Stayed 4 nights in Jul 2024