See all properties

Casa Dona Susana

3.5 star property
VIP Access

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Dona Susana

Restaurant
Outdoor pool
Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout curtains
Exterior
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • All-inclusive
    All-inclusive
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • Air conditioning
    Air conditioning

Explore the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Olas Altas Street
    1 min walk
  • Playa de los Muertos
    2 min walk
  • Los Muertos Pier
    3 min walk
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    29 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout curtains

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Pool
Playa Los Arcos Hotel Beach Resort & Spa
Pool
All-inclusive
Spa
Kids pool
3.9 out of 5, Good, (1132)
The price is €170
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Playa Los Arcos Hotel Beach Resort & Spa

About this property

Casa Dona Susana

Adults-only beach hotel
Along with an outdoor pool, this smoke-free hotel has a restaurant and a snack bar/deli. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk and tour/ticket assistance.
Casa Dona Susana offers 42 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Casa Dona Susana's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa de los Muertos. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests have great things to say about the helpful staff and the location
  • Steps from Playa de los Muertos and a 3-minute drive from Malecon
Some rates at Casa Dona Susana are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Casa Dona Susana. The hotel can provide concierge services and wedding services.

This 3.5-star Puerto Vallarta hotel is smoke free.

Casa Dona Susana has a restaurant on site.
Room service is available.

All-inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • A restaurant
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 10 AM to 10 PM
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 541 out of 1003 reviews" "
Rating 8 - Good. 290 out of 1003 reviews" "
Rating 6 - Okay. 89 out of 1003 reviews" "
Rating 4 - Poor. 54 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff.
Stayed 5 nights in Aug 2024

10/10 Excellent

Richard, WINNIPEG

Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach and Malacon choice of pools at r Three properties
Stayed 1 night in Aug 2024

10/10 Excellent

Saran

Stayed 2 nights in Jun 2024

10/10 Excellent

Sugey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff fue muy amable el lugar muy bonito tranquilo y limpio cerca de la playa y el paquete todo incluido muy bien el restaurant tenia buena variedad de comida entretenimiento una vista al mar hermosa.
Stayed 3 nights in Jul 2024

10/10 Excellent

LUIS

Stayed 2 nights in Jul 2024

6/10 Okay

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Lorna, Orangeville

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2024

2/10 Terrible

Richard

Stayed 1 night in Jul 2024

10/10 Excellent

Dolores

Stayed 7 nights in Jun 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

6/10 Okay

Maria del Refugio

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place nice staff. The location of the Casa Susana is near the beach downtown area predominantly gay. I am a straight conservative female grandmother . .. I don’t fit 😉noticed drugs and prostitution activity during the early evenings and morning near the hotel area I was in my room after 6 the sunsets are unique and beautiful. able to book a tour every day so it kept me busy and out of the room and hotel area. so, next time I won’t book around that area . It was my first time visiting .. so now, for the next visit will know the areas much better. It is easy to get around and people are super friendly and informative . Loved Puerto Vallarta. Thank you !
Stayed 7 nights in May 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top best hotel very very friendly people also I have every thing close to me I love Puerto vallarta I recommend to everyone who loves privet places.
Stayed 6 nights in Jun 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient to everything, Nice rooftop pool area, good service
Stayed 1 night in Jul 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED the property, quiet and quaint. Only wish the pool side/ roof terrace had any type of service food/bev. I had to walk across the street for all bevs and dinning. Food from local shops was much more enjoyable
Stayed 3 nights in Jul 2024

10/10 Excellent

Alberto

Stayed 4 nights in Jun 2024

10/10 Excellent

Jesús Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice mexican style hotel in the heart of PV. So its close to restaurants, shopping, entertainment options and beach. This is my third time staying at this hotel and it wont be the last. The receptionist is excellent!
Stayed 4 nights in Jun 2024

8/10 Good

Luis

Stayed 5 nights in Jun 2024

10/10 Excellent

Sana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

6/10 Okay

Carla

Travelled with group
Disliked: Property conditions & facilities
The hotel is very cute and authentic. I watched them repaint several items to enhance the property. The air conditioner worked well, and although this is not a new, updated resort it was comfortable. We did not interact with staff other than the front desk. They were friendly. I was very disappointed when I arrived as I was expecting a nice all inclusive resort. Overall the experience was different and good. The pool is not very big and the water was very warm, so not refreshing. When I booked it said we had access to the sister resorts pool which is nice, but we were told no. So basically no pool. It is a short walk to the beach, and there are chairs for the resort. The beach area is by the pier and is more a locals beach area. This resort is in the gay community of Puerto Vallarta which was a surprise to us. Fortunately we were good with this, but I worry if the wrong people booked without knowing. We enjoyed our stay and made the best of the experience, but I would not return.
Stayed 5 nights in Jun 2024

6/10 Okay

Osvaldo

Stayed 1 night in May 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful staff. Loved the all-inclusive. Rooftop pool was super relaxing.
Stayed 5 nights in May 2024

6/10 Okay

DANIEL

Liked: Cleanliness, property conditions & facilities
It’s quaint, basic and clean. My only complaint is they have a rule of no visitors to your room, but they take it to an extreme. I was dropping off my beach bag with my friend. We told the gentleman who was at the desk what we were doing. Within 30 seconds of entering my room security was knocking on the door saying he couldn’t be in the room. We left and i complained to the desk clerk she pulled out the paper I signed upon check in and showed me the no visitors section. When i said we were just dropping off bags she walked away and then another woman came and went into a lecture of rules being rules and if my friend wanted to stay I would have to pay for him to do so. Completely ignoring that we were just dropping off our beach stuff. I understand the policy and why its in place, but the previous day I was at the rooftop pool and there were many if the posted rules being broken by a large group of guests. Which leads me to believe only the rules which can be monetized were being enforced. Would I stay here again? Probably not. But it is a charming little place and the beach access at los arcos was a good bonus.
Stayed 6 nights in May 2024

8/10 Good

gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 3 nights in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Nice quiet hotel
Stayed 5 nights in May 2024