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23 Jan 2018 by Almudena
Dear Minul, First of all, we would like to thank you for taking your time in order to share your experience with the Expedia users. It is a pleasure to know you appreciated our room facilities and our beautiful beach. On the other hand, we should apologize if you feel that the staff was rude, this is not our standard, the community of Dominican Republic is characterized by being cheerful and friendly. We would also like to emphasize that we offer daily customer care classes to all our employees without any cost. Furthermore, we regret if the service in the a la carte restaurant did not fulfill your expectations. I should inform you that we offer vegetarian menus in all our restaurants. Next time I recommend asking our Public Relations Department on your arrival and they will give you all the details about the special food procedure. In addition, I should clear out that only TRS Turquesa guests and Palladium Travel Club members can make restaurant reservations in advance. Regarding the closed facilities, I should explain that we were making some renovation works in our facilities I order to improve our service and offer our guests a better quality. The planning of these works was sent to the travel agencies and tour operators and was published on our website some months before the beginning. Finally, we apologize again for the inconveniences, we hope you can visit us again in order to revert the negative impression of your recent stay and live a real Palladium experience. Kind regards, Almudena Mosteiro Muñoz Room Division Manager Asst.
15 Feb 2023 by Hospitality Sr. Advisor
Lieber Luca,Vielen Dank, dass Sie sich für uns als Gastgeber entschieden haben, um einen Traumurlaub zu genießen. Wir freuen uns zu wissen, dass Ihr Aufenthalt sehr positiv war, wir freuen uns darauf, Sie wieder in dieser himmlischen Ecke von Punta Cana zu empfangen.Mit freundlichen Grüßen, Yasindi JiménezHospitality Sr. Advisor
3 Jan 2020 by Sachenca Núñez
Dear Guest, We so much appreciate you have granted us the top rating, thanks so much for staying with us. It's our hope to welcome you soon in this your home away from home. Kindest regards!
1 Apr 2019 by Sachenca Núñez
Dear Guest, Thanks so much for your appreciation about ypour stay at Grand Palladium Palace Resort & Spa. We'll keep doing our best efforts until we get your entire satisfaction. It's my hope to provide you our services again in a near future. Kindest regards,
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Water activities
Entertainment
Not included
Grand Palladium Palace Resort Spa & Casino - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Palladium Palace Resort Spa & Casino - All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 13 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Punta Cana property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Grand Palladium Palace Resort Spa & Casino - All Inclusive offers 366 accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include a combined bath/shower unit with in-room jetted baths, dressing gowns, slippers and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.
Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Bhogali – This restaurant specialises in Indian cuisine and only serves dinner.
Sumptuori – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Adelita – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Portofino – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
El Dorado Steak House – This restaurant specialises in barbecue and only serves dinner. Open daily.
Room service (during limited hours) is available.
A private beach, 6 outdoor tennis courts and a health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Zentropia has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Grand Palladium Palace Resort Spa & Casino - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Room service is available 11 AM-10:30 PM at no additional cost and from 10:30 PM to 11 AM for a surcharge.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
