4/10 Poor
Douglas, Appleton
Travelled with partner
2 Jan 2025
Disliked: Amenities, property conditions & facilities
I'm going to start with the good; the rooms were made up very well and the maid service was excellent. We had new towels in the morning and we had new towels at night. The bartenders were also excellent. Francisco at the lobby bar and Carlos my butler were excellent and helped in many ways.
Now for the not so good. The food was average at best. Normally the buffet is not as good as the a la carte restaurants but in this case the a la carte restaurants were horrible. The menu choices were limited, the food was cold, and in one case we did not get served for over 1 hour and we left without eating. My wife and I both had diarrhea for most of the week and we know to avoid the water so it wasn't from that.
The beach itself was beautiful but if you wanted a beach chair you had to get up before 7:00 a.m. and put a towel and a book on your chair. Sometimes people disregarded that and took your stuff anyway. The surf was high and it was difficult to swim in the ocean.
The resort is in desperate need of upgrading. In the lobby bathroom the marble tiles on the wall were cracked and separating and in places even missing.
The beach bar ran out of rum and tequila and only offered beer, gin, and whiskey for afternoon Beach drinks. I don't know many people that drink whiskey in the afternoon and make it to supper. Funny how the lobby bar can have all these liquors but the beach bar runs out? I don't understand?
I would not recommend this resort to anyone.
Douglas
Stayed 6 nights in Dec 2024