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Hotel Riu Bambu - All Inclusive

3.5 star property

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Photo gallery for Hotel Riu Bambu - All Inclusive

5 outdoor pools
Boating
Private beach, sun-loungers, beach towels, scuba diving
Minibar, in-room safe, individually decorated, individually furnished
6 bars/lounges, 2 swim-up bars, 3 poolside bars

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • On private beach
  • Breakfast included
  • Bar
  • 24/7 front desk

Explore the area

Map
Playa Arena Gorda, Punta Cana, La Altagracia, 23000
  • Splash Water Park
    ‪6 min walk‬
  • Arena Gorda Beach
    ‪6 min walk‬
  • Punta Blanca Golf Course
    ‪6 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪28 min drive‬

Room options

View all photos for Double Room (U)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (U)

  • 28 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Deluxe Room (L)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room (L)

  • 29 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (U)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite (U)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Connecting Rooms (B2C-CAN)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, Connecting Rooms (B2C-CAN)

  • Sleeps 6
  • 2 King Beds

View all photos for Deluxe Room (U)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room (U)

  • 29 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room (B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (B2C-US)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite (B2C-US)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room (B2C-US)

  • 29 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (B2C-US)

  • 28 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Double Room (C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (C)

  • 29 sq m
  • Sleeps 3
  • 2 Large Single Beds

Family Room, Connecting Rooms (Deluxe | E)

  • Sleeps 6
  • 1 King Bed

View all photos for Family Room (C)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (C)

  • 33.1 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room (Deluxe, B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (Deluxe, B2C-US)

  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite (L)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite (C)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, Connecting Rooms (L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Connecting Rooms (C)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, Connecting Rooms (C)

  • 29 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Deluxe Room (C)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room (C)

  • 29 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room (Deluxe | C)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (Deluxe | C)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Room (Deluxe | B2C-CAN)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (Deluxe | B2C-CAN)

  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room (B2C-CAN)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room (B2C-CAN)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room (B2C-CAN)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (B2C-CAN)

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room (B2C-CAN)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (B2C-CAN)

  • Sleeps 3
  • 2 Large Single Beds

View all photos for Deluxe Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, 2 Bedrooms (B2C-US)

  • Sleeps 6
  • 2 King Beds

View all photos for Junior Suite (B2C-CAN)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite (B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (Deluxe, L)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (Deluxe, L)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, 2 Bedrooms (U)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, 2 Bedrooms (U)

  • 29 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Family Room (Deluxe, E)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (Deluxe, E)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room (E)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room (E)

  • 29 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room (U)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (U)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room (E)

Minibar, in-room safe, individually decorated, individually furnished

Standard Double Room (E)

  • 28 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Standard Room (L)

Minibar, in-room safe, individually decorated, individually furnished

Standard Room (L)

  • 28 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (L)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (L)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Family Room (Deluxe, U)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (Deluxe, U)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Room (E)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (E)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Quadruple Room

Minibar, in-room safe, individually decorated, individually furnished

Quadruple Room

  • Sleeps 4
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Double Room Standard

Minibar, in-room safe, individually decorated, individually furnished

Double Room Standard

  • Sleeps 3
  • 2 Double Beds

View all photos for Quadruple Room Superior With View

Minibar, in-room safe, individually decorated, individually furnished

Quadruple Room Superior With View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Double Room Superior

Minibar, in-room safe, individually decorated, individually furnished

Double Room Superior

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior

Minibar, in-room safe, individually decorated, individually furnished

Suite Junior

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Barceló Bávaro Palace - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.0 out of 5, Very good, (4304)
The price is €815
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Barceló Bávaro Palace - All Inclusive

About this property

Hotel Riu Bambu - All Inclusive

On private beach with 5 outdoor pools, near Arena Gorda Beach
Catch some rays on Hotel Riu Bambu - All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Hotel Riu Bambu - All Inclusive offers 1000 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

A private beach, a health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Renova Spa has 3 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy.
Our customers tell us they can't get enough of Hotel Riu Bambu - All Inclusive's great beach location. During your stay, you're just a quick walk from Arena Gorda Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Colonial, one of the property's 7 restaurants and 6 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 5 outdoor pools
  • Indulge with manicures and pedicures, hydrotherapy or facials at Renova Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, tennis courts and a gym
  • Guests have great things to say about the beach and the helpful staff
  • Just a 1-minute drive from Arena Gorda Beach and 5 minutes from Iberostar Golf Course
Hotel Riu Bambu - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply step outside to unwind on the property's beach. At Hotel Riu Bambu - All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

This 3.5-star Punta Cana property is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 10 AM.
Colonial – This restaurant specialises in international cuisine.
San Angelo – This restaurant specialises in Italian cuisine. Open daily.
Hibachi – This restaurant specialises in Asian cuisine. Open daily.
Palm Beach - Steakhouse – On-site restaurant. Open daily.
Olé – This restaurant specialises in Spanish cuisine. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals, snacks and beverages included
Meals and beverages at companion properties

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Access to off-site nightclubs
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 7 restaurants

Restaurants on site

  • Colonial
  • Hibachi
  • Olé
  • Palm Beach - Steakhouse
  • San Angelo

Things to do

  • 5 outdoor pools
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Parasailing
  • Playground
  • Rowing/canoeing
  • Sailing
  • Scuba diving
  • Shopping
  • Spa tub
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • On a private beach

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

ClubHotel Riu Bambu
ClubHotel Riu Bambu All Inclusive
ClubHotel Riu Bambu All Inclusive Punta Cana
ClubHotel Riu Bambu Punta Cana
Riu Bambu All Inclusive
Riu Bambu ClubHotel
Riu ClubHotel Bambu
Riu Bambu Punta Cana
Hotel Riu Bambu Punta Cana
Hotel Riu Bambu
Riu Bambu
Riu Bambu Dominican Republic
Hotel Riu Bambu All Inclusive Punta Cana
Hotel Riu Bambu All Inclusive
Riu Bambu All Inclusive Punta Cana
Riu Bambu All Inclusive All-inclusive property Punta Cana
Riu Bambu All Inclusive All-inclusive property
Riu Bambu Inclusive inclusive
Riu Bambu All Inclusive
Riu Bambu Inclusive Inclusive
Hotel Riu Bambu - All Inclusive Punta Cana
Hotel Riu Bambu - All Inclusive All-inclusive property

Hotel Riu Bambu - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 815 out of 2030 reviews
Rating 8 - Good. 460 out of 2030 reviews
Rating 6 - Okay. 328 out of 2030 reviews
Rating 4 - Poor. 207 out of 2030 reviews
Rating 2 - Terrible. 220 out of 2030 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Julio

Stayed 5 nights in Oct 2024

10/10 Excellent

Alejandra

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
La pase muy bien
Stayed 4 nights in Nov 2024

10/10 Excellent

Stephany

Liked: Cleanliness, staff & service, property conditions & facilities
great for the price
Stayed 4 nights in Nov 2024

10/10 Excellent

STEVE, Burke

Travelled with partner
Liked: Staff & service
Staff were excellent but the dining experience could be better.
Stayed 5 nights in Sep 2024

8/10 Good

philleashea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at the is property was perfect .. only issue was the key cards sometimes they don’t work and you have to wait hours for technicians to fix
Stayed 5 nights in Nov 2024

10/10 Excellent

Fran, Evansville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited this Riu in November 2024 and had a great time. The beach was fantastic, the pools were great, and the food was excellent. The only negative for the entire trip was that food and snacks in the sports bar were not refreshed on a timely basis. If you want a late snack catch one of the buffets before they close.
Stayed 10 nights in Nov 2024

6/10 Okay

jose anthony

Travelled with family
Disliked: Staff & service
Food was good
Stayed 4 nights in Nov 2024

10/10 Excellent

Liliam Patricia Munoz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Samary

Travelled with group
Liked: Staff & service, amenities
Necesita remodelar los cuartos

10/10 Excellent

claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I likeall
Stayed 7 nights in Nov 2024

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service
Service was awesome, people very friendly but the rooms a little bit old and no very good maintenance. Shows are very good. Good for families
Stayed 6 nights in Aug 2024

8/10 Good

Erick C

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

dawn

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 5 nights in Nov 2024

2/10 Terrible

Sarahi Esther

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Services is terrible, food is not good and over cook, telephone on the room does not work ( if have an emergency you cannot call), room In bad condition , house keeping steals. Is not safe to stay .Plastic cups on the beverage area dirty ( you can get sick). We DONT Recommend this hotel. Also no welcome drink and explanations when you arrive . Worse experience ever
Stayed 6 nights in Nov 2024

8/10 Good

Nathaly

Stayed 4 nights in Oct 2024

8/10 Good

Yanina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la limpieza de las habitaciones, restaurantes y piscinas Deben mejorar los horarios de los restaurantes con reserva, cierran muy temprano al público
Stayed 3 nights in Nov 2024

2/10 Terrible

Michelle

Disliked: Staff & service
Stayed 4 nights in Sep 2024

6/10 Okay

Krizeth

Travelled with family
Liked: Amenities
I’ve visited 3 resorts already in Punta Cana, Riu was okay. I feel like the food and restaurant choices are very limited. We were disappointed to see that their hibachi restaurant was actually not an actual hibachi but it was a buffet. Overall in terms of entertainment there’s always something to do. Staffs are not as welcoming as the other resorts we’ve visited.
Stayed 6 nights in Nov 2024

2/10 Terrible

Jahmoy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested an iron to my room because the one there wasnt working....i called more than 10 times from 3:30 pm since i had a reservation @ 6pm they didnt send it at all. The food was wack! Only fresh vegetables.....also my tv wasn't working i had to call for them to bring me a different one... Riu bambu Dr is so far the worst riu ive been to...they need to take the time out and renovate the property
Stayed 4 nights in Nov 2024

10/10 Excellent

Bobby

Stayed 4 nights in Oct 2024

10/10 Excellent

Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Needs upkeep painting and it's overall image
Stayed 3 nights in Nov 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good vibe, and close to the beach :)
Stayed 7 nights in Nov 2024

8/10 Good

Danna Ivette Torres, Guaynabo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No volvería al Bambu
Stayed 4 nights in Nov 2024

4/10 Poor

Erika

Travelled with family
Liked: Cleanliness, staff & service
Unfortunately I was not too happy with my stay. The room had so many problems as soon as I arrived the first day and went on from there. Towards the end of the night I realized things didn't work like the shower drain was clogged, the safe vault did not work, TV remote would not change channels, and the outlets where not working to charge a simple cellphone. I also had my room card stop working the next day and had to return three times to the lobby to try to access my room at least once. I had to walk back and forth with my kids in the heat. I was so upset because it was a long walk as well. This vacation was meant to a birthday vacation and an enjoyable one at that. It did not turn out that way. I was never offered an upgrade either for all the hassle I went through for three days. I had to demand to talk to the manager after having to return three times to gain access to the room! When you go on vacation a room should be ready in every way for the customer paying for it. I had to wait in my room for each person assigned to the vault and door to come and service each problem (The vault issue happened twice as well)! Riu has to do better when it comes to booking rooms for customers that are unfit to have booked in the first place!
Stayed 5 nights in Oct 2024

4/10 Poor

Charmaine Dora Renee

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Riu Bambo Was a downgrade from all of the other Riu resorts I have stayed in in the past. There was no transportation to/from rooms on site leaving to walk extremely long ways. The shuttles only took you to near by resorts and casino.My room was extremely far from the pools and entertainment. I was extremely exhausted legs and ankles swell too much walking the entire trip an barely wanted to go out aftet coming to and from my room. It was a family resort however the kids stayed in the bar and the adult pool the entire time. There should be limitations on where the kids can be. I was very dissatisified because I did not bring my kids. Resorts needs to be upgraded not worth price. No remote to warch tv which I reported friday night. They said they would bring early Saturday and didnt. I didnt get a new tv until 9pm Saturday so I watched the walls. Resort had large bugs in it that looked like big roaches. I will not return. this was my second visit to Punta Cana, and this one was the worst. My first resort was adult only and beautiful with lots of entertainment. The entertainment here sucked after dinner all shows and entertainment seem like it was only for the kids, which they have should have been going to bed.
Stayed 3 nights in Nov 2024