Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
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February 2025

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16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar
View from room
Private beach, white sand, sun-loungers, beach umbrellas
Terrace/patio
Outdoor wedding area

Reviews

9.0 out of 10

Wonderful

Popular amenities

Explore the area

Map
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Mujeres Beach
    14 min walk
  • Punta Sam Ferry Terminal
    5 min drive
  • Punta Sam Beach
    8 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    83 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Sleeps 4
  • 1 King Bed

Excellence Club Junior Suite Ocean View

  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

  • Sea view
  • Sleeps 2
  • 1 King Bed

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

  • 149 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Swim-up Suite

  • 72 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Finest Club Family Suite

  • 88 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Large Single Beds and 1 Single Sofa Bed

Finest Club Junior Swim-Up Suite

  • 74 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Junior Suite Spa Or Pool View

  • 72 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Swim-Up Suite

  • 88 sq m
  • Sleeps 4
  • 1 King Bed

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

  • 144 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Finest Club Junior Suite Ocean View

  • 72 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite

  • 88 sq m
  • Sleeps 5
  • 1 King Bed, 2 Large Single Beds and 1 Single Sofa Bed

Excellence Club Junior Suite Pool View

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Two-Story Rooftop Terrace Suite with Plunge Pool

  • 149 sq m
  • Sleeps 4
  • 1 King Bed

Finest Club Junior Suite Pool View

  • 72 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Pool Family Suite

  • 158 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Junior Suite With Private Pool

  • 144 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Luxury property on the beach, with 10 outdoor pools
Catch some rays on Finest Playa Mujeres by The Excellence Collection - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

A private beach, an outdoor tennis court and a complimentary water park are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

One Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.
Finest Playa Mujeres by The Excellence Collection - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Mujeres Beach. You'll find features such as free valet parking, plus 10 outdoor pools and 12 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine at Lizo, one of the property's 12 restaurants and 16 bars/lounges
  • Splash around at the free water park or swim in the 10 outdoor pools
  • Indulge with hydrotherapy, thalassotherapy or body wraps at One Spa
  • Services include babysitting, a free children's club and a concierge
  • On-site recreation includes a private beach, an outdoor tennis court and a gym
  • Guests have great things to say about the family-friendly amenities and the beach
  • 9 minutes by car from Playa Mujeres Golf Club and 12 minutes from Ultramar Ferry Puerto Juárez
  • Airport shuttle service available for a fee
Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection - All Inclusive, you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking and valet parking are free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

Lizo – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting).
Shoji – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Le Petit Plaisir /Eleganc – This fine-dining restaurant specialises in French cuisine and only serves dinner. Open daily.
The Market Kitchen – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Brass – This steakhouse specialises in international cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Cycling
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brass
  • Le Petit Plaisir /Eleganc
  • Lizo
  • Shoji
  • The Market Kitchen

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (16,996 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (111 centimetre high)

More

  • 12 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
No shows require payment in full, including taxes and service fee.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 692 out of 1004 reviews" "
Rating 8 - Good. 147 out of 1004 reviews" "
Rating 6 - Okay. 90 out of 1004 reviews" "
Rating 4 - Poor. 34 out of 1004 reviews" "
Rating 2 - Terrible. 41 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Anna

Travelled with family
Liked: Staff & service, property conditions & facilities
The property is nice. It's mostly for families with little kids. There is not much to do in the evening. Not a lot of entertaining. The night shows are cheesy. The food is really good. However, the cleanness is questionable. They only cleaned my room once during the 5 days stay. They did make the beds daily but nobody cleaned the bathroom and the room. There was also a strong smell of cigarettes in the bathroom, probably from previous guests.
Stayed 4 nights in Sep 2024

6/10 Okay

In

Liked: Cleanliness, staff & service
I was at the resort for a week with my family and they did not fix draft beer for a week. Our family did not get any welcome drink or any welcome from the staff.This is 5 star hotel and they don't have draft beer for whole week. Some staff are nice but some don't. Concierge don't pick up the phone easily you have to called them multiple times. Massage were nice but not recommend hydrotherapy. They're better resort out there with better hydrotherapy. Honestly except for the size of resort, I feel like this is 4 star hotel not 5 star. I can tell why they have really good review on google because every staff ask for a good review after service. They carry QR code which is really funny. If it's really good service then you will have good review. This is my thrid time coming to Cancun with my family, I've been to Dreams and Hilton but this is worst experience so far for me. I will go back to Cancun because I really love Cancun but not this resort.
Stayed 7 nights in Aug 2024

10/10 Excellent

BRIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. The only item that should be upgraded is the properties WiFi. Several areas the WiFi gets dropped. Maybe installing more access points would help.
Stayed 4 nights in Sep 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was as expected
Stayed 4 nights in Sep 2024

10/10 Excellent

Ryan, Buckeye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to just relax and enjoy the views. Staff over the top helpful and facility was extremely well kept.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mingyeong

Travelled with partner
Perfect. I will go again next time
Stayed 4 nights in Sep 2024

10/10 Excellent

RAMIRO ALEJANDRO AGUIRRE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Pam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first family resort and it did not disappoint! The service was amazing and the options and services they had for kids was INCREDIBLE. Planning to return
Stayed 3 nights in Sep 2024

6/10 Okay

Juan

Disliked: Property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

ismary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Crystal Malis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort had a wonderful time with my husband. This was a trip that he did not want to end. Staff was amazing super nice and always greets you. Would definitely go back.
Stayed 5 nights in Sep 2024

10/10 Excellent

Benjamin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, clean rooms, beautiful beach and excellent dinning options
Stayed 8 nights in Sep 2024

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at this hotel and whilst it was lovely, the previous time was better. Since 2018 it has definitely moved towards being oriented towards family/groups/weddings and less towards couples. It was really quite busy and there were kids and pushchairs everywhere. We paid extra to be in the adults-only part but that didn't seem worth it as there are only two adults only restaurants and two bars (in one of them we were given plastic glasses for our drinks at 8.30pm which wasn't great!). The staff are lovely and the hotel is spotlessly clean and has lots of fantastic facilities. I was a bit disappointed with check-in this time. Previously we were given a glass of prosecco when we arrived and our suitcases were in the room when we got there, we were also shown around a bit. This time, they didn't seem to know where we should be, the check-in was rushed and we didn't get a drink, and we had to wait in the room for a while before our cases arrived. I was also really disappointed that we specifically booked this for our 20th wedding anniversary and I told the guy this at check-in and he just smiled. Last time when we went for our anniversary we had a little banner on the hotel room door, our bed was decorated, etc. etc. It was still an amazing break, but they just don't seem that interested in making it special for couples and were all about the families. If you are travelling as a couple I would recommend going somewhere else.
Stayed 11 nights in Sep 2024

4/10 Poor

Mark Omar

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Sep 2024

2/10 Terrible

Nicholas

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was under construction and was not told ahead of time. They did not provide us the room we paid for.
Stayed 6 nights in Sep 2024

10/10 Excellent

Sukanya, Modesto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is situated at the great location. It is a very large property with a long,calm beautiful beach. We can spend all day at the beach. It was awesome. Morning walk along the beach was unforgettable. We were greeted with the a glass of Champagne as soon as we arrived.All the personnel whom we came in contact with were very courteous, polite and gracious.Property is really clean , organized beautifully and well maintained. Food and drinks were also one of the best ( variety and unlimited). Pools were awesome.
Stayed 3 nights in Sep 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for the ultimate luxury getaway, Finest Playa Mujeres by The Excellence Collection in Punta Sam, Quintana Roo, Mexico, is an absolute gem. From the moment you arrive, you're greeted with warmth, professionalism, and impeccable service that sets the tone for your entire stay. This all-inclusive resort masterfully blends elegance, comfort, and relaxation, making it an unforgettable destination for couples, families, and solo travelers alike. The resort's modern, stylish design complements the natural beauty of its surroundings. Each room is spacious, beautifully furnished, and equipped with everything you could need for a pampered stay—from plush bedding and luxurious toiletries to private plunge pools and breathtaking ocean views. Whether you're lounging on your private balcony or by one of the many pools, the ambiance is serene and indulgent. Dining at Finest Playa Mujeres is an experience in itself. With a variety of gourmet restaurants serving up everything from Mediterranean to authentic Mexican cuisine, every meal is a culinary adventure. The attention to detail is remarkable, and the chefs are clearly passionate about delivering high-quality, beautifully presented dishes. The all-inclusive option means you can explore a wide range of flavors without worrying about the cost, and the cocktail menu is just as impressive. The resort also excels in activities and amenities. The spa is world-class, offering treatments that will leave you feeling rejuvenate
Stayed 5 nights in Sep 2024

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great service I can’t wait to come back again. The swim up rooms are the best. Special thanks to Rocky and Manuel (the market), Abenamar (Duke) and Edgar (bell boy), all the staff were amazing (apologies for not mentioning all)
Stayed 4 nights in Sep 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Corina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet family birthday
Stayed 4 nights in Sep 2024

10/10 Excellent

Erik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with great friendly staff. Great area for kids and fun for all families. Water volleyball with Abraham was super fun.
Stayed 6 nights in Sep 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful all inclusive resort. Very helpful and friendly staff. Great food and drinks! We went with our two boys under 4 and loved it!
Stayed 4 nights in Sep 2024

10/10 Excellent

Gregg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall outstanding all around - great value
Stayed 7 nights in Aug 2024

10/10 Excellent

Nicolas

Stayed 3 nights in Aug 2024