Serena Inn & Suites - Rapid City - Reviews, Photos & Rates

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Dates

January 2025

February 2025

Desk, laptop workspace, iron/ironing board, free WiFi

Overview
Rooms
Location
Policies

Popular amenities

Pet-friendly

Gym

Breakfast included

24/7 front desk

Air conditioning

Parking included

Explore the area

2124 N Lacrosse St, Rapid City, SD, 57701

Rushmore Mall
6 min walk
Pirate's Cove Adventure Golf
11 min walk
Burger King
1 min walk
Rapid City, SD (RAP-Rapid City Regional)
18 min drive

Room options

Traditional Double Room

Sleeps 4
2 Queen Beds

Traditional Single Room

Sleeps 3
1 King Bed

Traditional Single Room

Sleeps 2
1 Queen Bed

Traditional Double Room, 2 Double Beds

Sleeps 4
2 Double Beds

Executive Studio Suite

Sleeps 2
1 Queen Bed

Similar properties

Pool

Hot tub

Breakfast included

Pet-friendly

for 1 night

includes taxes & fees

19 Jan - 20 Jan

About this property

Serena Inn & Suites - Rapid City

Hotel in Rapid City with free breakfast and fitness centre

A fitness centre, a 24-hour front desk and a TV in a common area are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a front desk safe. Housekeeping is available on request.

Serena Inn & Suites - Rapid City offers 114 air-conditioned accommodations with free newspapers and coffee/tea makers. This accommodation offers separate sitting areas. 42-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.

During your stay at Serena Inn & Suites - Rapid City, you're just a quick walk from Rushmore Mall. Features include free breakfast, free WiFi in public areas and free self-parking.

Free on-the-go breakfast served daily
Free WiFi
Free self-parking
Amenities include a front desk safe and TV in a common area
On-site recreation includes a gym
Within a 15-minute walk of Rushmore Mall and Pirate's Cove Adventure Golf
Dogs welcome for a fee

Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Serena Inn & Suites - Rapid City also features a fitness centre, a front desk safe, and a television in common area. Free self parking is available.

This Rapid City hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 7:00 AM to 9:30 AM.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Onsite parking includes off-street options

Food and drink

Free on-the-go breakfast available daily 7:00 AM to 9:30 AM

Things to do

Gym
TV in common areas

Conveniences

24-hour front desk
Safe at front desk

Guest services

Housekeeping (on request)

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Handrails in hallways
Handrails in stairways
No lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk

Room amenities

Bedroom

Bedsheets provided

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

42-inch flat-screen TV with cable channels

Food and drink

Coffee/tea maker

Air conditioning
Desk
Free daily newspapers
Free local calls
Heating
Iron/ironing board
Laptop workspace
Laundry detergent
Phone
Separate sitting area
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 15 per pet, per day
Only dogs are allowed

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 15 per pet, per day
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include window guards

Front desk staff will greet guests on arrival.

Property is also known as

Serena Inn Suites Rapid City

Serena Inn & Suites Rapid City

Serena Inn & Suites - Rapid City Hotel

Serena Inn & Suites - Rapid City Rapid City

Serena Inn & Suites - Rapid City Hotel Rapid City

Serena Inn & Suites - Rapid City Reviews

6.4

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

2/10 Terrible

Taylor

Travelled with family, Travelled with group

6 Feb 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Got charged for our booking, just to arrive and find out the entire hotel is shut down and not even open. Locked doors. Not a single vehicle in the parking lot.

Stayed 2 nights in Feb 2023

2/10 Terrible

Shari

4 Dec 2022

Stayed 1 night in Dec 2022

10/10 Excellent

Irene

Travelled with family

29 Sept 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sink could be fixed; otherwise all was great.

Stayed 1 night in Sep 2022

4/10 Poor

Gary

Travelled with partner

23 Sept 2022

Disliked: Cleanliness

Room floor and counter tops were very dirty. The floor were not vacuumed and counters were sticky and had old food crumbs. Simply was not cleaned. Bed was fine.

Stayed 1 night in Sep 2022

8/10 Good

Whitney

Travelled with group

21 Sept 2022

Liked: Staff & service, amenities, property conditions & facilities

Stayed 2 nights in Aug 2022

8/10 Good

Tera

19 Sept 2022

Liked: Cleanliness

Older hotel but was clean

Stayed 1 night in Sep 2022

10/10 Excellent

Damian

Travelled with family

14 Sept 2022

Liked: Cleanliness, staff & service

Poor staff

Stayed 1 night in Sep 2022

10/10 Excellent

Pat

29 Aug 2022

Stayed 1 night in Aug 2022

10/10 Excellent

Cynthia

27 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2022

4/10 Poor

Genevieve

Travelled with family

26 Aug 2022

Disliked: Cleanliness, amenities, property conditions & facilities

The breakfast was not good cold left over coffee. The AC in our rm wasnt working. The plug was missing out of the sink good thing my rings didnt fall in it

Stayed 1 night in Aug 2022

4/10 Poor

Erika, alden

Travelled with partner

10 Aug 2022

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Stayed 2 nights in Aug 2022

4/10 Poor

Michelle

8 Aug 2022

Disliked: Cleanliness, staff & service, property conditions & facilities

What a sketchy dump!

First, at the entrance of the hotel was a gauntlet of sketchy young people sitting around smoking. I guess they did not see the "no smoking" with 25 ft sign. Or probably just didnt care. This hotel has three floors, no elevator. Since I'm a few months out from knee replacement surgery, of course our room was on the third floor. The first room we were given: photos below. The beds were unmade and the cover of the ac was on the floor. We were offered another room, again on the third floor. As for breakfast, nothing was left, let alone replenished. The carpet was filthy throughout. To make matters worse, it just happened to be our anniversary and we we on a road trip. If it wasnt for the fact that it was late and nothing else was available close, we would have been out of there!

Stayed 1 night in Aug 2022

10/10 Excellent

Mary

8 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, old, but good for price

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with group

31 Jul 2022

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Jul 2022

10/10 Excellent

Sheila, Orland

Travelled with pets, Travelled with group

29 Jul 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was exceptional! Very friendly and helpful. Will stay there again.

Stayed 1 night in Jul 2022

8/10 Good

Candiace

29 Jul 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good night sleep but no elevator to get to 3rd floor 😴☹️

Stayed 1 night in Jul 2022

10/10 Excellent

Justin

Business traveller

29 Jul 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2022

6/10 Okay

Jody

25 Jul 2022

Stayed 1 night in Jul 2022

2/10 Terrible

horacio

24 Jul 2022

Scammers in hotel and Expedia Week paid in advance for 2 rooms I have paid for 2 rooms for a week and when the guys arrive in the morning it was no rooms available and the almost $ 1,600.00 went lost not really happy when you got robbed

Stayed 7 nights in Jul 2022

4/10 Poor

Verified traveller

Travelled with family

15 Jul 2022

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Old. Stained carpet and bedding.

Stayed 1 night in Jul 2022

2/10 Terrible

Chris

Travelled with group

9 Jul 2022

Disliked: Cleanliness, property conditions & facilities, room comfort

Look elsewhere

We stayed two nights, the first room smelled so bad we asked to be moved the next morning. The second room was a bit better but was also smelly. Seemed to come from the A/C units. Breakfast was basically granola bars but the coffee was pretty decent. The staff were nice and accommodating.

Stayed 2 nights in Jul 2022

10/10 Excellent

Katrina

Travelled with family

5 Jul 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jun 2022

4/10 Poor

Verified traveller

29 Jun 2022

Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t believe the photos or the description!!!

Just needed a clean place to rest for the night while on the road & do a load of laundry. Laundry room was out of order. Place looks NOTHING like the photos. Hair all over bathroom floor. Musty odor. People who seem to live there are out front smoking always. Breakfast was wrapped sweets and granola bars. Definitely will not return here.

Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

Travelled with family

15 Jun 2022

Disliked: Cleanliness, property conditions & facilities, room comfort

Do not stay

This was not a pleasant stay, the whole building smelt like it had water damage and each room was filthy, nothing was cleaned besides bedsheets. Carpet was ripped up, bugs flying through the broken screen, and paper thin comforter.

Stayed 1 night in Jun 2022