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29 Sep 2021 by Christina Gialitaki Reception/PR
Sehr geehrte Frau Yvonne, vielen Dank für Ihre Bewertung. Schade, dass Sie mit unseren Serviceleistungen nicht zufrieden waren. Nur sprechenden Leuten kann geholfen werden. Unsere Stärke ist es, auf die Wünsche aller Gäste einzugehen (wen nuns diese natürlich zugetragen werden), diese zu erfüllen und somit unseren Gästen einen erholsamen Urlaub zu gewähren. Wir freuen uns, Sie evtl. ein 2. Mal bei uns begrüssen zu dürfen und Sie von unseren exzellenten Serviceleistungen zu überzeugen.
20 Jul 2021 by Christina
Good morning from Rethymno! Thank you so much for your review!
17 Jun 2019 by reservations dep.
Thanks for staying with us! We work hard to make our guests happy and appreciate your feedback!
12 Jun 2019 by RESERVATIONS DEP.
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
All-inclusive room rates at Rethymno Palace are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Some rates at Rethymno Palace are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Rethymno Palace offers its guests a full-service spa, a sauna, and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. A children's pool, a seasonal outdoor pool, and spa services are also featured at the luxury Rethymno Palace. An area shuttle within 75 kilometres and an airport shuttle (available 24 hours) are available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Rethymno hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Rethymno Palace offers 229 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Rooms open to furnished balconies. Satellite televisions are provided. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. This Rethymno hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.
Guests can enjoy buffet breakfast for a fee.
Dining Room Nafsika – This buffet restaurant specialises in Mediterranean cuisine and serves lunch and dinner.
Erotokritos – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner.
Room service (during limited hours) is available.
A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include Swedish massages, Thai massages, facials and body scrubs. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property enforces a strict dress code in the restaurant.
Rethymno Palace offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
