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Best Western Rochester Marketplace Inn

2.5 star property

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Photo gallery for Best Western Rochester Marketplace Inn

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace
Fitness facility
Exterior
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Bathroom | Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • Breakfast included
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
940 Jefferson Rd, Rochester, NY, 14623
  • Monroe Community College
    ‪15 min walk‬
  • Marketplace Mall
    ‪18 min walk‬
  • Tim Hortons Iceplex
    ‪4 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Comfort Suites Rochester Henrietta University Area

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
3.5 out of 5, Good, (1003)
The price is €137
for 1 room
includes taxes & fees
15 Mar - 16 Mar
Comfort Suites Rochester Henrietta University Area

About this property

Best Western Rochester Marketplace Inn

Hotel in Rochester with free breakfast and 24-hour fitness centre
This smoke-free hotel features a 24-hour fitness centre, a 24-hour business centre and a business centre. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Best Western Rochester Marketplace Inn offers 94 accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. 35-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision.

The free breakfast at Best Western Rochester Marketplace Inn gets good marks from our customers. During your stay, you'll be within walking distance of Monroe Community College. Free WiFi in public areas, free self-parking and a 24-hour gym are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a 24-hour business centre and laundry facilities
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 7 minutes by car from University of Rochester and 8 minutes from Rochester Institute of Technology
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served daily. A 24-hour fitness centre, a vending machine, and laundry facilities are also featured at the business-friendly Best Western Rochester Marketplace Inn. Self parking is free.

This Rochester hotel is smoke free.

Guests are served a free on-the-go breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, French, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym

Family friendly

  • Cot (surcharge)
  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 25 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Marketplace
Best Western Marketplace Inn
Best Western Marketplace Inn Rochester
Best Western Marketplace Rochester
Best Western Rochester
Best Western Rochester Marketplace
Best Western Rochester Marketplace Inn
Marketplace Inn
Rochester Best Western
Best Western Marketplace Hotel Rochester
Best Rochester Marketplace
Best Western Rochester Marketplace Inn Hotel
Best Western Rochester Marketplace Inn Rochester
Best Western Rochester Marketplace Inn Hotel Rochester

Best Western Rochester Marketplace Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 393 out of 1005 reviews
Rating 8 - Good. 308 out of 1005 reviews
Rating 6 - Okay. 144 out of 1005 reviews
Rating 4 - Poor. 90 out of 1005 reviews
Rating 2 - Terrible. 70 out of 1005 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a great breakfast every morning
Stayed 7 nights in Nov 2024

10/10 Excellent

Mai Ning

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Juan, Miami

Stayed 1 night in Oct 2024

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Would Not Return
The location and price are good. Close to restaurants and shopping and in a clean and safe neighborhood. But that's about the best of it. Check-in was terrible. The man at the counter had a thick Indian accent that was very hard to understand. And he wasn't very polite to us. He made me swipe my card for what he said were "incidentals" in case we damaged the room. But they already had my card on file and shouldn't have needed to do that. And the card machine, though it had a tap and chip logo, would only do the less-secure swipe. Very unprofessional! The bed was comfortable, though so that was nice. But the tub faucet leaked and the tub bottom was peeling in a disgusting way. Breakfast was included and while it was "hot", it was synthetic eggs and some weird sausage. Bottomline: everything worked, but this hotel is several notches below "Good".
Stayed 1 night in Nov 2024

10/10 Excellent

patrick

Stayed 2 nights in Oct 2024

10/10 Excellent

LEE

Business traveller, Travelled with partner
Lots of good dining options in the vicinity and easy move-ins and outs.
Stayed 2 nights in Nov 2024

6/10 Okay

Holly

Stayed 1 night in Oct 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

MaryJane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Nov 2024

8/10 Good

Annmarie

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NIce hotel. Staff was very professional and very friendly.
Stayed 2 nights in Nov 2024

10/10 Excellent

Olivia

Liked: Cleanliness, property conditions & facilities
I would recommend this hotel to others looking for a safe and convenient location for shopping, dining out, and service from housekeeping. The breakfast was one of the best complimentary breakfasts that i have had in a hotel. There was plenty of variety in food and drinks. My only concern was that the front desk was not staffed consistently. Being from out of town, I had questions to ask of staff, but repeated calls and going to desk were not responded to. That was disappointing. Even at check out, I had to wait around for a receipt and never got one because the lady who tried to help, was unable to retrieve it. Otherwise, my stay was great!
Stayed 3 nights in Oct 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t recommend. Not clean
It’s not a clean hotel. Also, they didn’t allow me and my colleagues to check in early even though they said rooms were available without 75$. So don’t plan to arrive early. The floor was disgusting. Air conditioning and bathroom vent very loud. Don't recommend.
Stayed 4 nights in Oct 2024

10/10 Excellent

Anthony

Liked: Staff & service
If was nice and clean, quiet and most of all,it's somewhere that I can visit again and tell all my other friends about it
Stayed 1 night in Oct 2024

10/10 Excellent

pedro

Stayed 2 nights in Oct 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Eric

Stayed 3 nights in Oct 2024

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice staff
Stayed 1 night in Oct 2024

4/10 Poor

Johanna

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Sunghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Maria Paula

Stayed 1 night in Oct 2024

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Diani

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our bathroom was not clean. There was a large amount of hair stuck to the shower walls. I also had two of the worst nights of sleep due to the quality of the mattresses. Fred and Wilma would have felt right at home.
Stayed 2 nights in Oct 2024

2/10 Terrible

Wendy

Liked: Cleanliness
Disliked: Staff & service, room comfort
Sad but true
When we checked in, keys were given to us for somebody else’s room. When we opened the door, there were other people in the room. Uncomfortable. We were given a room with queen bed’s instead of a king, that I had previously paid for. During the night, up to 1:45 in the morning, there were kids in the hallway opening and shutting the door, keeping us awake until then. When we went to take showers in the morning, there was no shampoo or body wash in the provided containers. There wasn’t even a container on the wall for shampoo. We’ve stayed here many times in the last couple of years, and this will be our last. The lady at the front desk was very apologetic, but didn’t offer an incentive to stay there again.
Stayed 1 night in Oct 2024