2/10 Terrible
Adesh
Travelled with partner
7 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NO AIR CONDITIONING - BEWARE
Worst hotel experience ever- made a mistake of not reading reviews and ratings before booking. Booked the hotel since its walking distance from roma termini. Overall it was okay for the price but my biggest complaint is that the property mentions air conditioning in its amenities but when we checked in, only the fan was working with no cooling. We slept all night feeling very hot. Next morning talked to the hotel staff - the first person told us a story that some other people had asked AC to be turned off due to it being cold so they turned it off for the entire hotel- this was such a stupid reason- if someone feels cold they can turn it off in their room.
In the evening we talked to another hotel staff who was asking us why do we need an AC its cold outside ( and it was not really cold since feeling cold is subjective ). They told us that keep the window open and that Rome hotels switch off AC starting October. Not sure if this was a lie or is actually a fact. This made our trip really u comfortable since we could not get a good nights sleep for our 2 night stay here.
Either the hotel should not mention AC in its amenities or if it mentions it they should provide it and also add the October clause to it.
Adesh
Stayed 2 nights in Oct 2024