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New Castle Motor Lodge

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for New Castle Motor Lodge

Front of property
Garden
Standard Apartment, 1 Bedroom | Terrace/patio
Interior
Standard Apartment, 1 Bedroom | View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Kitchen
    Kitchen
  • Free WiFi
    Free WiFi

Explore the area

Map
18 Ward Avenue, Rotorua, 03201
  • Whakarewarewa: The Living Maori Village
    11 min walk
  • Redwoods Whakarewarewa Forest
    19 min walk
  • Whakarewarewa Thermal Reserve
    1 min drive
  • Rotorua (ROT-Rotorua Regional)
    13 min drive

Room options

View all photos for Studio

View from room

Studio

  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 1 Queen Bed

View all photos for Studio, Jetted Tub

Studio, Jetted Tub | Desk, blackout curtains, iron/ironing board, free WiFi

Studio, Jetted Tub

  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 1 Queen Bed

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Apartment, 1 Bedroom

  • 43 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds

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About this property

New Castle Motor Lodge

Motel in Rotorua, near Polynesian Spa
Laundry facilities, express check-in and express check-out are available at this smoke-free motel. WiFi in public areas is free. Additionally, tour/ticket assistance, a garden and a picnic area are on-site.
New Castle Motor Lodge offers 16 accommodations with a hairdryer and an iron/ironing board. 42-inch LCD televisions come with cable channels. Accommodation at this 3-star motel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils.

This Rotorua motel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at New Castle Motor Lodge, you're just a quick walk from Whakarewarewa Hot Springs. You'll find features such as free WiFi in public areas and laundry facilities.
  • Free WiFi
  • Services include tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Just a 4-minute drive from Polynesian Spa and 8 minutes from Skyline Rotorua
As a guest of New Castle Motor Lodge, you'll find tour/ticket assistance, a garden, and a picnic area. Public spaces have free WiFi. New Castle Motor Lodge also features laundry facilities, express check-in, and express check-out.

This 3-star Rotorua motel is smoke free.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Bowling alley
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)

More

  • 2 buildings
  • 2 floors
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: NZD 50
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 8:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for NZD 20.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: NZD 50 (subject to availability)
  • Crib (infant bed) fee: NZD 20.0 per stay
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 8 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Castle Motor Lodge
New Castle Lodge
New Castle Motor Lodge
New Castle Motor Lodge Rotorua
New Castle Motor Rotorua
New Castle Motor
New Castle Motor Hotel Rotorua
New Castle Motor Lodge Motel
New Castle Motor Lodge Rotorua
New Castle Motor Lodge Motel Rotorua

New Castle Motor Lodge Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 221 out of 473 reviews" "
Rating 8 - Good. 197 out of 473 reviews" "
Rating 6 - Okay. 38 out of 473 reviews" "
Rating 4 - Poor. 11 out of 473 reviews" "
Rating 2 - Terrible. 6 out of 473 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Tracey

Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Mere

Stayed 2 nights in Apr 2024

10/10 Excellent

maryam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Lovely place to stay with our extended family. Abit odd to open the main door into the bedroom but otherwise very spacious, comfy beds, clean utencils for cooking. They upgraded us for free to a bigger unit so both of our rooms be next together ! So very lovely ! Oh and the jest spa in the bath was veryyy good ! Overall lovely clean place. Totally recommended
Stayed 1 night in Apr 2024

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good proximity to town, great bath, good having cooking facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Edina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Clean and well-appointed unit in a good location within walking-distance to the centre. Friendly staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Patsy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a group of 3 living in a room which can sleep 5. Very spacious, airy and value for money. Only A$393 for 2 nights.
Stayed 2 nights in Feb 2024

10/10 Excellent

Josee Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean and easy to find, lovely location.
Stayed 1 night in Jan 2024

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024

6/10 Okay

William

Stayed 1 night in Jan 2024

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Cheryl

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and owners were helpful, accommodating and polite.
Stayed 1 night in Jan 2024

10/10 Excellent

Ji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

CHANDRA MOHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent host. Convenient property. Central location. Great for families!
Stayed 5 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very noisy due to other inconsiderate guests.
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Travelled with family
The property was close to city centre. At time of our stay many guests were there and a lot shouting arguing and swearing which waa not nice especially with family and little kids. The facilities were pretty basic
Stayed 3 nights in Dec 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We regret that the facilities were not as good as we have experienced on past visits. In spite of the request for guests to clean after use (with a surcharge if not cleaned) the glassware was very dirty, and the electric jug did not work (it was replaced on our second day). It would appear the motel had been used as accommodation during the covid lock down which may account for the lower standard. Motel "rules" include request to "not intimidate other guests", a first in our years of travelling.
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely motel in Nice quiet location. Perfect home away from home
Stayed 1 night in Sep 2020

2/10 Terrible

Tina, Rotorua

Disliked: Staff & service, property conditions & facilities
I didn’t like that it smelt terrible,the carpet stunk and was heavily stained,I would never stay here again or recommend it to anyone
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Received an upgrade just because. The room was amazing.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
House and Garden decor it is not, but for value it really very good. The property is well maintained, super clean (incl walls, carpets and furnishings) and great value. It does the basics fabulously- great location, privacy and security and has wifi and parking. Communication from the office was great; it was a very stress free good value stay. You won't drown in luxurious decor but what is there is not broken dingy or dirty, and my only personal irritation was the low watt bulbs.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all amenities. Very clean and comfortable. Highly recommended to all.
Stayed 1 night in Feb 2020

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the peace and quiet; the balcony; the proximity of the Rose garden and dairy. Also the service. Missed the closeness of somewhere to eat or take away.
Stayed 3 nights in Jan 2020