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JW Marriott San Antonio Hill Country Resort & Spa

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JW Marriott San Antonio Hill Country Resort & Spa

4 outdoor pools, pool cabanas (surcharge), pool umbrellas
4 outdoor pools, pool cabanas (surcharge), pool umbrellas
Exterior
Exterior
Property amenity

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Room service
    Room service
  • Parking available
    Parking available

Explore the area

Map
23808 Resort Pkwy, San Antonio, TX, 78261
  • TPC San Antonio
    6 min walk
  • Canyon Springs Golf Club
    11 min drive
  • Methodist Hospital Stone Oak
    12 min drive
  • San Antonio, TX (SAT-San Antonio Intl.)
    19 min drive

Room options

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony (Hearing Accessible Room)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed with Sofa bed, Non Smoking, View

Premium bedding, down duvets, pillow-top beds, in-room safe

Signature Room, 1 King Bed with Sofa bed, Non Smoking, View

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Non Smoking, Balcony (Hearing Accessible Room)

  • Sleeps 5
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony (Hearing Accessible Room)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony

  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds, Non Smoking, View (Balcony)

Premium bedding, down duvets, pillow-top beds, in-room safe

Signature Room, 2 Queen Beds, Non Smoking, View (Balcony)

  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

Signature Room, 1 King Bed with Sofa bed, Non Smoking, View (Mobility/hearing Accessible)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony (Mobility/hearing Accessible)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/hearing Accessible)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

  • 83 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

  • 83 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (Hearing Accessible Room)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (Hearing Accessible Room)

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Bathtub (Mobility / Hearing Accessible Room)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Bathtub (Mobility / Hearing Accessible Room)

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (Mobility/hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (Mobility/hearing Accessible)

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom, Non Smoking, Golf View

Studio Suite, 1 Bedroom, Non Smoking, Golf View | Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Suite, 1 Bedroom, Non Smoking, Golf View

  • 83 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (Mobility/hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (Mobility/hearing Accessible)

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/hearing Accessible)

  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (Mobility/hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (Mobility/hearing Accessible)

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby
Tru by Hilton San Antonio North
Pet-friendly
Parking included
Free WiFi
Air conditioning
4.3 out of 5, Excellent, (300)
The price is €94
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Tru by Hilton San Antonio North

About this property

JW Marriott San Antonio Hill Country Resort & Spa

Luxury hotel with 6 restaurants and 4 outdoor pools
This smoke-free hotel features 6 restaurants, 4 outdoor pools and a full-service spa. WiFi in public areas is free. Additionally, a golf course, free water park access and 4 bars/lounges are on-site. Housekeeping is available on request.
JW Marriott San Antonio Hill Country Resort & Spa offers 1002 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 65-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower, dressing gowns, designer toiletries and complimentary toiletries.

This San Antonio hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can play rounds at the 36-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 4 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include outdoor tennis courts and a health club.

Children aged under 14 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Lantana Spa has 30 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at JW Marriott San Antonio Hill Country Resort & Spa. During your stay, you're just a quick walk from TPC San Antonio. Features include free WiFi in public areas, plus 4 outdoor pools and 6 restaurants.
  • Free Wi-Fi in some public areas
  • Enjoy Tex-Mex cuisine at Cibolo Moon, one of the property's 6 restaurants and 4 bars/lounges
  • Buffet breakfast offered for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the free water park with a lazy river or swim in the 4 outdoor pools
  • Treat yourself to facials, massages or body wraps at Lantana Spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a gym
  • 11.7 mi (18.8 km) from Morgan's Wonderland and 15.4 mi (24.9 km) from The Shops of La Cantera
As a guest of JW Marriott San Antonio Hill Country Resort & Spa, you'll find a full-service spa, a golf course, and a complimentary water park. 4 outdoor swimming pools and 2 hot tubs are also on site. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 19 meeting rooms. Event space at this hotel measures 260000 square feet (24155 square metres) and includes a conference centre. A children's pool, a health club, and spa services are also featured at the luxury JW Marriott San Antonio Hill Country Resort & Spa. Parking is available for a fee.

This 4.5-star San Antonio hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.
Cibolo Moon – This restaurant specialises in Tex-Mex cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
18 Oaks – Overlooking the golf course, this steakhouse specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open selected days.
Rivertop Grill – This poolside restaurant only serves lunch. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
High Velocity – This sports bar specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Crooked Branch – This restaurant specialises in Asian cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Late-night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 29 per day; includes in/out privileges)
  • Covered valet parking on site (USD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: USD 32 to 39 for adults and USD 15 to 19 for children
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 18 Oaks
  • Cibolo Moon
  • Crooked Branch
  • High Velocity
  • Rivertop Grill

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 19 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (260,000 square foot of space)

Outdoors

  • Firepit
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 30 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 10 buildings
  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2010
  • Double-glazed windows
  • Fireplace in lobby
  • Lifeguards
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels
  • IPod dock
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from December 2 2024 to December 6 2024 (dates subject to change):
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 2 October to 3 October:
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 1.240 per cent destination fee will be charged.
  • Resort fee: USD 56.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 32 to 39 for adults and USD 15 to 19 for children
  • Fee for in-room wireless Internet: USD 15.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 15.95 per day (rates may vary)
  • Self-parking fee: USD 29 per day (in/out privileges)
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Marriott Hill
JW Marriott Hill Resort
JW Marriott San Antonio Hill Country
JW Marriott San Antonio Hill Country Resort
Marriott Hill
Jw Marriott San Antonio Hill Country Hotel San Antonio
Jw Marriott San Antonio Hill Country Resort And Spa
JW Marriott Hill Country Resort
JW Marriott Hill Country
Jw Marriott San Antonio Hill Country Hotel San Antonio
JW Marriott San Antonio Hill Country Resort Spa

JW Marriott San Antonio Hill Country Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 655 out of 1003 reviews" "
Rating 8 - Good. 170 out of 1003 reviews" "
Rating 6 - Okay. 91 out of 1003 reviews" "
Rating 4 - Poor. 54 out of 1003 reviews" "
Rating 2 - Terrible. 33 out of 1003 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Erick

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were charged for the complementary drinks that were offered at check in. Which was supposedly including in the daily resort fees.
Stayed 2 nights in Aug 2024

10/10 Excellent

Claudio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Aug 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

roberto

Stayed 3 nights in Aug 2024

8/10 Good

Karon Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property, but despite paying a resort fee through our Expedia reservation, we were asked to pay an additional $15 per day for access to wifi. This was a frustrating discovery upon arrival.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ricky P

Stayed 1 night in Aug 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families
Stayed 1 night in Aug 2024

10/10 Excellent

Emilie D

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Aug 2024

10/10 Excellent

Maira, McAllen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was simply perfect!
Stayed 3 nights in Aug 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Daniel, Sun Valley

Travelled with family, Travelled with family and small children
Muy seguro, muy limpio, silencioso y quieto, muy equipado los cuartos
Stayed 4 nights in Aug 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great property! Will be back!
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Time
Great hotel with a wonderful atmosphere, it’s so relaxing to stay here.
Stayed 2 nights in Aug 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of our favorite locations to visit right before back-to-school.
Stayed 2 nights in Aug 2024

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great water park !
Stayed 3 nights in Aug 2024

10/10 Excellent

Donny, Sun Valley

Travelled with family, Travelled with family and small children
Limpio, amplio, buena ubicación, buena comida
Stayed 4 nights in Aug 2024

10/10 Excellent

Myoungmi

Stayed 2 nights in Aug 2024

4/10 Poor

Britta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Screaming kids, overpriced, terrible food.
This place was insanely overpriced and overrun with screaming kids everywhere. The staff was completely in knowledgeable for any questions we asked. The food was terrible and so expensive. We almost left a day early. Terrible experience overall.
Stayed 2 nights in Aug 2024

10/10 Excellent

Santos

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Tan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick weekend get away
Overall, it was a very nice experience. The hotel and grounds are beautiful. The pool area was clean but crowded. The service in the pool area was excellent. With that said, there were a couple of issues. We were originally assigned a room with one bed even though we had a reservation for a room with two queen beds. The person at the front corrected this and was very nice. Also, as suggested, I completed the pre check-in over the internet but still had to stand in line to go thru the process again. I was told it’s like checking in for a plane and something about assigning our room. That didn’t work because we were assigned a room with one bed! Would we go back? Yes, but I won’t bother to check-in before hand and I’ll verify the room description before leaving the front desk! Then we were unable to view our bill on the room tv, so I had stand in line to see my bill and check out.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jenna

Stayed 2 nights in Aug 2024

8/10 Good

Terri

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024