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The Westin Riverwalk, San Antonio

4.0 star property

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Breakfast, lunch, dinner served; Italian cuisine
Room, 1 King Bed, Terrace | Living area | 42-inch flat-screen TV with cable channels, TV, pay films
Property amenity
Property amenity
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Breakfast available
  • 24/7 front desk
  • Gym

Explore the area

Map
420 W Market St, San Antonio, TX, 78205
  • River Walk
    ‪4 min walk‬
  • Henry B. González Convention Center
    ‪6 min walk‬
  • Alamo
    ‪7 min walk‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, City View

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View (Mobility Accessible, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, City View (Mobility Accessible, Roll-in Shower)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom, Balcony

Luxury Suite, 1 Bedroom, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Luxury Suite, 1 Bedroom, Balcony

  • River view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom

  • River view
  • Sleeps 2
  • 1 Double Sofa Bed

View all photos for Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Balcony, Corner

Suite, 1 Bedroom, Balcony, Corner | Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Balcony, Corner

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Terrace

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom, City View

Studio Suite, 1 Bedroom, City View | Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Suite, 1 Bedroom, City View

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Room, 2 Double Beds, Balcony, River View

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, 2 Double Beds, Balcony, River View

  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Balcony, River View

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, 1 King Bed, Balcony, River View

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Room, 2 Double Beds, City View | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom

Studio Suite, 1 Bedroom | Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Suite, 1 Bedroom

  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Suite, 1 Bedroom, City View

  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Balcony

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony

Balcony view

Room, 1 King Bed, Balcony

  • River view
  • Sleeps 2
  • 1 King Bed

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About this property

The Westin Riverwalk, San Antonio

Riverfront hotel with bars/lounges and 24-hour fitness centre
This smoke-free hotel features an outdoor pool, a restaurant and 2 bars/lounges. Additionally, a 24-hour fitness centre, a snack bar/deli and a coffee shop/cafe are on-site. Change of towels is available on request
The Westin Riverwalk, San Antonio offers 474 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bathrobes. Pillowtop beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries and complimentary toiletries.

This San Antonio hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Westin Riverwalk, San Antonio. During your stay, you're just a quick walk from San Antonio River. 2 bars, an outdoor pool and a restaurant are available.
  • Enjoy Italian cuisine while dining at Zocca Cuisine D'Italia
  • Cooked-to-order breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and conference space
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 3-minute walk from San Antonio River and 4 minutes on foot from River Walk
  • Dogs welcome for a fee (restrictions apply)
The Westin Riverwalk, San Antonio offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have WiFi for a fee.

There's an onsite business centre. Event space at this hotel measures 25995 square feet (2415 square metres) and includes conference space. The business-friendly The Westin Riverwalk, San Antonio also features a terrace, a garden, and concierge services. For a fee, parking is available.

This 4-star San Antonio hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.
Zocca Cuisine D'Italia – This restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Cafecito – This coffee shop specialises in American cuisine. Open daily.
Pool Bar – This bar specialises in American cuisine and serves lunch and light fare. Open selected days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 16 per night); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 16.25 per night)

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 64.88 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: USD 10 to 40 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafecito
  • Pool Bar
  • Zocca Cuisine D'Italia

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Free cot
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services

Business services

  • 25,995 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 0.750 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 40 per person
  • Fee for in-room wireless Internet: USD 16 per night (rates may vary)
  • Fee for in-room wired Internet: USD 16 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 16.25 per night (rates may vary)
  • Valet parking fee: USD 64.88 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

San Antonio Riverwalk Westin
Westin Hotel San Antonio Riverwalk
Westin Riverwalk San Antonio
Westin San Antonio Riverwalk
Westin Riverwalk San Antonio Hotel
Westin Riverwalk Hotel
Westin Riverwalk
Westin Hotel San Antonio
The Westin Riverwalk Hotel San Antonio
San Antonio Westin
Westin San Antonio

The Westin Riverwalk, San Antonio Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 726 out of 1093 reviews
Rating 8 - Good. 158 out of 1093 reviews
Rating 6 - Okay. 100 out of 1093 reviews
Rating 4 - Poor. 57 out of 1093 reviews
Rating 2 - Terrible. 52 out of 1093 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Stayed 3 nights in Nov 2024

6/10 Okay

Miguel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Westin San Antonio is a beautiful hotel in a prime location, but the service left much to be desired, especially for the price. When we arrived, no one helped us with our six bags, no one opened the door, and no one greeted us. Instead, we were met with a long line of about ten people waiting to check in, and still, not a single staff member acknowledged us. The room and hotel itself were lovely, but the service was disappointing. Breakfast the next morning was a complete disaster. The restaurant was chaotic, with guests confused about how the seating worked. After waiting 30 minutes and having to find someone ourselves, they scribbled our name down on a napkin and told us the wait would be an hour and a half. When we finally got seated, everything felt rushed, and while the food was okay, it was definitely overpriced. For $500 a night—or even $300—you’d expect much better customer service. The hotel’s beauty can’t make up for its lackluster service and attention to detail.

10/10 Excellent

Erasmo

Travelled with partner
Liked: Amenities
Great time
Stayed 2 nights in Nov 2024

6/10 Okay

Thomas

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The riverwalk is getting rundown and dirty
Stayed 3 nights in Aug 2024

8/10 Good

Amy, Wetumpka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Marcel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience!! The hotel does not offer a free parking space so there is the added cost of parking if choosing this hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Damian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the Riverwalk with balcony view of the river. Great staff
Stayed 2 nights in Nov 2024

8/10 Good

Tracey

Liked: Cleanliness, property conditions & facilities
River view
Stayed 2 nights in Nov 2024

10/10 Excellent

Alissa

Stayed 2 nights in Nov 2024

8/10 Good

Angel, Crandall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Haresh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HGI
understaffed
Stayed 1 night in Nov 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a short trip just passing by everything was great especially the bed i slept very good. Best hotel I've stayed at, as of now.
Stayed 1 night in Nov 2024

4/10 Poor

Dana

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service, clogged drains
The sink drain didn't work, the shower drain clogged, they supposedly fixed it but it still clogged the next day. They didn't clean the room or provide towels one of the days. Very poor service. When i complained again at the end they said too bad you booked with hotel.com otherwise we might compensate you. Very disappointed
Stayed 5 nights in Nov 2024

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service
Great trip! Beautiful hotel and awesome staff!
Stayed 2 nights in Nov 2024

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Enjoyed the stay.
Stayed 3 nights in Nov 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely great
Stayed 2 nights in Nov 2024

10/10 Excellent

Marcelina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Nov 2024

10/10 Excellent

Cyntra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property right on the Riverwalk with water views. Easily accessed from the hotel. Close to all conveniences. King room was large, clean, with solid furniture, safe, refrigerator, and coffee maker. The gym was well-equipped with a view to the welcoming pool area. Had a great stay!
Stayed 1 night in Nov 2024

10/10 Excellent

Russell, Falls Church

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We just had a perfect stay at this Westin. The location is ideal, directly on the riverwalk and quick walking distance to downtown bars and restaurants. The staff from the front desk, the wonderful conciere, the downstairs restaurant, and the guys helping with the cars were all professional and friendly. The first floor seating and waiting areas were really classy. We reserved several rooms facing the water and each was very nice. They had a number of events going on but things ran smoothly and the other guests we interacted with seemed happy and relaxed. We felt very safe, welcomed, and comfortable the whole time. We had an issue with one of our rooms and it was resolved immediately. Well worth the stay and we’re happy to give it a major thumbs up.
Stayed 2 nights in Nov 2024

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!!! Location was convenient!! Very clean room!!!
Stayed 1 night in Oct 2024

8/10 Good

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

4/10 Poor

Roger

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I'm sad to have to give this lovely property a negative review.There's so much about this hotel that is really quite nice: the location, the front desk staff, the lobby and main floor are beautiful, the food at the downstairs restaurant was delicious.However, we were more than disappointed with the cleaning staff.Our room was not cleaned or serviced the entire stay.We were celebrating our anniversary and I had to make my own bed. We called the front desk for towels, and when I asked about housekeeping they brought me sheets to make up my own bed - on my anniversary! There was a used highball glass with a dried out lime sitting on the table by the elevator our entire stay. Nobody wants to stay in a hotel that has housekeeping issues, sorry, but that's just a simple fact.I spoke to the front desk about this several times, and when we checked out I asked to speak to the manager so that I could give him my negative feedback privately and not online.He apologised and gave us one night free, which we accepted and believed was a generous way to rectify the situation.That would be the end of the story, but about two weeks later they re-charged our credit card for the full amount. I called and spoke to Ruby, who was going to speak to a manager and get back to us, but we did not hear back from her. I am not interested in "working" to get the charges removed, but I thought I'd let others know that not only is housekeeping quite below par, but they don't seem to care about their guests.

10/10 Excellent

Brandi

Stayed 1 night in Oct 2024

10/10 Excellent

Lorena

Travelled with partner
Liked: Amenities
Everyone was very nice.
Stayed 1 night in Oct 2024