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MUR Hotel Neptuno Gran Canaria - Adults Only

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for MUR Hotel Neptuno Gran Canaria - Adults Only

Outdoor pool
Minibar, in-room safe, desk, soundproofing
2 restaurants, lunch served, international cuisine
Reception
Exterior detail

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Parking included
    Parking included
  • Room service
    Room service
  • Gym
    Gym

Explore the area

Map
Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100
  • Yumbo Shopping Center
    2 min walk
  • Kasbah Shopping Center
    8 min walk
  • Maspalomas Botanical Garden
    13 min walk
  • Las Palmas (LPA-Gran Canaria)
    28 min drive

Room options

View all photos for Double Room Single Use, Balcony

Minibar, in-room safe, desk, soundproofing

Double Room Single Use, Balcony

  • 23 sq m
  • Resort view
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room Single Use, Balcony, Pool View

Minibar, in-room safe, desk, soundproofing

Double Room Single Use, Balcony, Pool View

  • Sleeps 1
  • 2 Single Beds

View all photos for Standard Double or Twin Room, Balcony, Pool View

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room, Balcony, Pool View

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double or Twin Room, Balcony

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room, Balcony

  • 23 sq m
  • Resort view
  • Sleeps 2
  • 2 Single Beds

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About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

Adults-only San Bartolomé de Tirajana hotel in Playa del Ingles with 2 restaurants
Along with 2 restaurants, this hotel has an outdoor pool and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
MUR Hotel Neptuno Gran Canaria - Adults Only offers 171 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, bidets and hairdryers. This San Bartolomé de Tirajana hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at MUR Hotel Neptuno Gran Canaria - Adults Only. During your stay, you're just a quick walk from Yumbo Shopping Center. Free WiFi in public areas, free self-parking and 2 restaurants are available.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 2 restaurants, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Steps from Yumbo Shopping Center and 15 minutes on foot from English Beach
  • Airport shuttle service available for a fee
Some rates at MUR Hotel Neptuno Gran Canaria - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

MUR Hotel Neptuno Gran Canaria - Adults Only offers its guests an outdoor pool, a sauna, and a 24-hour fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A library, a terrace, and an arcade/games room are also featured at the eco-certified MUR Hotel Neptuno Gran Canaria - Adults Only. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star San Bartolomé de Tirajana hotel.

Restaurante – On-site buffet restaurant.
La Sirena – Overlooking the pool, this bar specialises in international cuisine and only serves lunch. Open daily.
Sotavento – On-site piano bar. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • La Sirena
  • Restaurante
  • Sotavento

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: EUR 2 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Front desk staff will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10 AM to 6 PM
  • This is an adults-only property and children 18 years old and younger aren't allowed.

Property is also known as

Hotel Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Gran Canaria
Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Hotel Gran Canaria
Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana
Hotel Neptuno Gran Canaria Adults
Neptuno Gran Canaria Adults San Bartolome de Tirajana
Neptuno Gran Canaria Adults
Mur Neptuno Gran Canaria
MUR Hotel Neptuno Gran Canaria Adults Only
MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

MUR Hotel Neptuno Gran Canaria - Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 209 out of 485 reviews" "
Rating 8 - Good. 204 out of 485 reviews" "
Rating 6 - Okay. 46 out of 485 reviews" "
Rating 4 - Poor. 16 out of 485 reviews" "
Rating 2 - Terrible. 10 out of 485 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

HEATHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and helpful staff, a clean and comfortable room. Very good quality food.
Stayed 5 nights in May 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal was very good, helpful. Very nice place, ideal location.
Stayed 7 nights in May 2024

10/10 Excellent

mark

Stayed 7 nights in Apr 2024

10/10 Excellent

michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and friendly, the breakfast and dinner really good , plenty sun lounges and umbrellas , right next to yumbo centre
Stayed 3 nights in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Will definitely return.
Arrived late evening at hotel and staff had kept a cold platter for me to have for dinner as the dinner service had ended (which was really thoughtful of them). Rooms and clean and modern. Shower pressure is amazing (best I have had in a hotel). Food at breakfast and dinner good. No complaints.
Stayed 4 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel Stayed on the all inclusive package and great food and drinks. really close up the Yumbo and good bus links to travel around Room was really nice with a pool view.
Stayed 6 nights in Mar 2024

6/10 Okay

Javier

Liked: Cleanliness, staff & service, amenities
The Hotel is a nice clean hotel with a beautiful swimming pool, greatly located for the yumbo center nightlife. Food was nice and fresh and the restaurant was really clean. Good coffee and fresh orange juice, although the toasters need updating, they are too slow! Unfortunately, due to the carnival the music from the Yumbo centre was unbearably loud up to 04:30 and there was no scape from it, and also the room I had on the first floor, shared a wall with the pool bar and the noise started really early in the morning. So not a place for sleeping and relaxing.
Stayed 7 nights in Mar 2024

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By all means stay here!
Great location, service, food, professionalism, location. Well done.
Stayed 13 nights in Feb 2024

6/10 Okay

Christian

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the Neptuno a few times now and always enjoyed it. Friendly staff, good food, comfortable rooms, relaxed atmosphere. Right next to the Yumbo centre if you're there for the nightlife
Stayed 7 nights in Oct 2023

4/10 Poor

Johannes Baptist Adrianus Van

Liked: Cleanliness
It was ok. I’ve stayed in other hotels in playa del ingles and this one wasn’t a favourite. The room decor was not as nice. But what really brought my rating down for the experience at check out. During check in I had been given a cardboard card to obtain a towel. I told the receptionist I didn’t need one as I brought my own but he still gave me the card. I didn’t read the back of the card but apparently it said I had to hand it back in or I would get a €20 fine. When I checked out, I didn’t have the card as it was never pointed out to me that I had to return this rice of cardboard when I checked in. Thankfully I found the card in the bin in my room but this seemed a way of conning guests out of another €20.
Stayed 7 nights in Sep 2023

4/10 Poor

Pawel

Liked: Cleanliness
Disliked: Staff & service
Not best place for holidays.
They have the most noisy housekeeping ever. You will not enjoy your holidays. You will wake up 8 AM because lady will be moving all furnitures in room above. Reception, location, cleanless is OK. Just housekeeping staff is doing everything to wake up you. Topic reported to reception so they know well who is writing review.
Stayed 1 night in Sep 2023

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Had a great few days staying here. Room was very clean and the bar/pool area have a nice atmosphere, and are surprisingly quite quiet considering the proximity to the Yumbo. Food was of good quality - personally I preferred the a la carte lunch at the pool bar to the buffet, although that was still good (especially the desserts!). I would definitely stay again in future.
Stayed 4 nights in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great selection of food top quality. Sraff very polite and helpful,top class accommodation. Dislikes absolutely nothing
Stayed 7 nights in Jun 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2023

10/10 Excellent

Will

Stayed 1 night in May 2023

8/10 Good

GERARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed it
Stayed 7 nights in Apr 2023

6/10 Okay

Antonio, Saint Denis

Travelled with group
Disliked: Amenities
Hotel is nice but can sleep whit noise from yumbo juste in front , staff nice , the food is not good from the buffet
Stayed 15 nights in Mar 2023

10/10 Excellent

JONATHAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff , kept very clean , and good breakfast/ dinning times
Stayed 7 nights in Mar 2023

10/10 Excellent

Ruben Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, great food and very friendly staff.
Stayed 14 nights in Mar 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently great
Great staff. Always happy to help. They all seemed to work very hard yet managed to do so with a smile. Location is good. Pool nice and clean. I am regular visitor here and will continue to be so.
Stayed 8 nights in Mar 2023

8/10 Good

gareth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad start good finish
Very stressful arrival having to walk 2 miles with our case because roads closed due to carnival. But the hotel receptionist was lacking empathy or understanding and was demanding I sent the confirmation from hotels.com - despite receiving a message from the hotel only 30min prior to our arrival. I was stressed and tired and flustered. So not a good start but the hotel staff redeemed themselves- good breakfast and very comfortable room
Stayed 7 nights in Mar 2023

2/10 Terrible

Darren

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Falling in to disrepair
Nice location but the hotel I feel is falling in to disrepair restaurant and bar air broken for years which makes u feel uncomfortable. Shower tray in room was broken and poorly repaired which still leaked so water poured out on to the floor Air con in room wasn't working very good either Hotel insists on men wearing trousers, where females can wear what the like which I think is unfair after all the restaurant is not la cate it's just buffet after all the female don't even dress up for dinner a couple turn upon hot pants and the rude manager though that was acceptable Steam and sauna didn't work either Sound proofing needs to be improved too
Stayed 8 nights in Mar 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and comfortable. There are too many stairs.
Stayed 10 nights in Feb 2023