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Empire Inn

2.5 star property

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Photo gallery for Empire Inn

Reception
Exterior
Shower, free toiletries, hair dryer, towels
Premium bedding, desk, laptop workspace, blackout curtains
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

Map
294 E Hospitality Ln, San Bernardino, CA, 92408
  • Loma Linda University Medical Center
    ‪3 min drive‬
  • National Orange Show Events Center
    ‪4 min drive‬
  • Loma Linda University
    ‪4 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Pet Friendly

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Pet Friendly

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Standard room,1 King Bed,Pet friendly)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Standard room,1 King Bed,Pet friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking, Pet Friendly

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Smoking, Pet Friendly

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Smoking, Pet Friendly

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Smoking, Pet Friendly

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Empire Inn

Hotel in San Bernardino with free parking
A business centre, laundry facilities and a 24-hour front desk are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a computer station, express check-out and multilingual staff assistance.
Empire Inn offers 82 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Fridges and microwaves are provided. Bathrooms include a shower and complimentary toiletries.

Flat-screen televisions are featured in guestrooms. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Empire Inn. During your stay, you'll be within walking distance of San Bernardino Golf Club. Features include free WiFi in public areas and free self-parking, plus a business centre.
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include a business centre, a computer and laundry facilities
  • Just a 4-minute drive from National Orange Show Events Center and 10 minutes from Riverside Convention Center
  • Pets welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Empire Inn. Self parking is free.

Smoking is allowed in designated areas at this San Bernardino hotel.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • No lift
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from November 17 2023 to October 1 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per day, plus a one-time cleaning fee of USD 50.00
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day plus a one-off USD 50.00 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Up to 2 children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

SureStay Plus Hotel Best Western San Bernardino South
SureStay Plus Best Western San Bernardino South
Best Western Hospitality Lane
Hospitality Lane
Empire Inn Hotel
Empire Inn San Bernardino
Empire Inn Hotel San Bernardino
SureStay Plus Hotel by Best Western San Bernardino South

Empire Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 408 out of 1003 reviews
Rating 8 - Good. 251 out of 1003 reviews
Rating 6 - Okay. 159 out of 1003 reviews
Rating 4 - Poor. 84 out of 1003 reviews
Rating 2 - Terrible. 101 out of 1003 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Maria

Stayed 1 night in Dec 2024

10/10 Excellent

frankie

Stayed 2 nights in Jan 2025

6/10 Okay

Valarie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the motel was good there were a few issues 1 the coffee maker was missing major part to make coffee 2 the ironing board was falling apart. I would make sure if I went and made sure everything worked
Stayed 2 nights in Jan 2025

6/10 Okay

Robin

Liked: Cleanliness, staff & service
C
Stayed 1 night in Jan 2025

4/10 Poor

CHIVIVIRAK

Disliked: Staff & service

Sandy at Empire For the Win!

We arrived late for Countdown NYE party expected to check in but their POS systems were down and there was a long line of customers. Everyone was frustrated and only one person working the night, Sandy. She was calm and collected. SO I jumped in an helped fixed their computer, wifi, and laptop. She was able to log back in and got me checked in. Even though it started out rough, Sandy's professional and calm demeanor made our stay worthwhile. Thanks Empire and Sandy! Please promote or give her a raise!
Stayed 1 night in Dec 2024

10/10 Excellent

Rebecka, Redlands

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Dec 2024

10/10 Excellent

Justine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Kimberly

Liked: Staff & service, amenities
Staff was really nice and helpful
Stayed 2 nights in Dec 2024

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities

Great but Heater issue

I love staying here because of the cost and cleanliness of the rooms. On this stay, the heater was broken. Had to run the shower on the hottest temp to make it humid in the room and tolerable to stay in it. Temp hit the high 40s outside.
Stayed 1 night in Dec 2024

10/10 Excellent

Esteban

Stayed 1 night in Nov 2024

4/10 Poor

REBECKA, REDLANDS

Stayed 3 nights in Nov 2024

8/10 Good

jaime

Stayed 1 night in Dec 2024

10/10 Excellent

frankie

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Gabriela

Stayed 1 night in Dec 2024

10/10 Excellent

Rebecka, Redlands

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean.
Stayed 1 night in Dec 2024

10/10 Excellent

Rebecka, Redlands

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, friendly, good price and clean.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Dec 2024

10/10 Excellent

Danny

Liked: Cleanliness, amenities
Excellent
Stayed 1 night in Nov 2024

8/10 Good

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really safe and a lot shopping centers
Stayed 2 nights in Nov 2024

8/10 Good

Jane

Liked: Cleanliness, property conditions & facilities
Everything was fine
Stayed 1 night in Dec 2024

6/10 Okay

Dan

Stayed 1 night in Dec 2024

8/10 Good

Monica

Stayed 1 night in Dec 2024

8/10 Good

Alondra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Lorena

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great
Stayed 3 nights in Dec 2024