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Quality Inn & Suites, Santa Cruz Mountains

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Quality Inn & Suites, Santa Cruz Mountains

Outdoor pool
Breakfast area
Premium bedding, pillow-top beds, blackout curtains, iron/ironing board
Lobby
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Laundry
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

Map
9733 Highway 9, Ben Lomond, CA, 95005
  • Henry Cowell Redwoods State Park
    ‪8 min drive‬
  • Roaring Camp Railroads
    ‪11 min drive‬
  • Zip Line
    ‪16 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪50 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

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Parking included
Free WiFi
Restaurant
4.2 out of 5, Very good, (884)
The price is €118
for 1 room
includes taxes & fees
13 Feb - 14 Feb
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About this property

Quality Inn & Suites, Santa Cruz Mountains

Riverfront hotel in Ben Lomond with free parking
An outdoor pool, coffee/tea in a common area and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, express check-in and express check-out are on-site. Housekeeping is available on request.
Quality Inn & Suites, Santa Cruz Mountains offers 25 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. This accommodation is furnished with king sofa beds. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

This Ben Lomond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn & Suites, Santa Cruz Mountains. During your stay, you'll be close to Luminescence Healing Haven. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • 7 minutes by car from Luminescence Healing Haven and 7 minutes from Felton Covered Bridge Park
As a guest of Quality Inn & Suites, Santa Cruz Mountains, you'll find an outdoor pool, barbecue grills, and multilingual staff. WiFi and wired Internet are free in public spaces. Quality Inn & Suites, Santa Cruz Mountains also features tour/ticket assistance, a garden, and a picnic area. The hotel can provide concierge services and wedding services. Free self parking is available.

This Ben Lomond hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Microwave on request
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • King sofa bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Quality Inn Santa Cruz Mountains
Quality Inn Santa Cruz Mountains Ben Lomond
Quality Santa Cruz Mountains
Quality Santa Cruz Mountains Ben Lomond
Quality Inn Suites Santa Cruz Mountains
Quality Inn & Suites, Santa Cruz Mountains Hotel
Quality Inn & Suites, Santa Cruz Mountains Ben Lomond
Quality Inn & Suites, Santa Cruz Mountains Hotel Ben Lomond

Quality Inn & Suites, Santa Cruz Mountains Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 300 out of 805 reviews" "
Rating 8 - Good. 299 out of 805 reviews" "
Rating 6 - Okay. 130 out of 805 reviews" "
Rating 4 - Poor. 43 out of 805 reviews" "
Rating 2 - Terrible. 33 out of 805 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful property amonst the redwoods and so close to Santa Cruz. When I went to check in, the host genuinely seemed happy to see me as he greeted me with an enthusiastic hello. Everything here has been wonderful. There is even a restaurant a short walk up the street that played live music. The only drawback would be that they only have sheer curtains for privacy instead of thick drapes. They need to put those in. People dont want to be watched from outside with the lights on.
Stayed 1 night in Oct 2024

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service
The staff tried very hard to accommodate us. The room was ok, though the entire facility was aging. We found out from a restaurant barkeep that they used the motel to house people who drank too much. I could believe that. But the price we paid was pretty stiff despite it being off-season for most visitors.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a nice little town
Stayed 2 nights in Oct 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The guy at the front desk was friendly and gave great travel recommendations. The location was fabulous for hiking and adventure. The area was cute, safe and comfortable.
Stayed 1 night in Sep 2024

8/10 Good

Nancy

Stayed 1 night in Sep 2024

6/10 Okay

Penny

Disliked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and safe
Stayed 1 night in Sep 2024

2/10 Terrible

Roy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Senqiao

Stayed 1 night in Sep 2024

8/10 Good

Lorene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is dated and needs a little sprucing up. The room was fine but security lock on the door was broken, there was mold on the window sill, the cabinet below the little fridge was disintegrating from being wet and was disgusting looking. We had to plug in the cable box in order to watch the TV. The price was cheap enough so we didn't expect anything fantastic and it suited our purpose.
Stayed 2 nights in Sep 2024

6/10 Okay

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was clean and the staff was very friendly. The furnishings are outdated but it served our purpose for a place to stay near Felton.
Stayed 1 night in Aug 2024

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough. It was close to Roaring camp for a music festival.
Stayed 1 night in Aug 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Ok place
Stayed 5 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not much for the price
The bed seemed more like a queen (not king), air conditioning fan loud, walls thin & could hear neighbors talking, shower basic w/old tile, carpeting old, breakfast sparse w/white bread toast (no bagels or nice bread, no danishes)… I’ve stayed at nicer Quality Inns.
Stayed 1 night in Aug 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nestled against the giant redwood trees, and a castle in view, this hotel ambiance was totally enchanting. One of the most quiet places we've stayed with a very nice room, closet to hang clothes, iron, ironing board, micro, refrigerator. What more could we ask for? The staff are genuinely kind and go out of their way to help you. Very convenient to Hwy 1 and other towns. We liked being not downtown with heavier traffic, but close enough (approx. 25 minutes) to the Santa Cruz Wharf and boardwalk. We will be back to stay!! Love this place
Stayed 4 nights in Aug 2024

6/10 Okay

Allison

Stayed 2 nights in Aug 2024

8/10 Good

Grayce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Kristin

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Good price for what you get. Kids loved clean and well kept pool. Bed was nice, clean and comfy… details of room not great like black mold in windowsill. Loved outdoor seati by options to enjoy the mountain air. Nice to have free breakfast but would’ve paid more to have better options, very very basic. Front desk nice staff!
Stayed 2 nights in Aug 2024

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in the lady at office was very pleasant. She said that we would have to be on the 2nd floor because all rooms were booked on first floor. I explained how it’s hard for me to go upstairs and I did request first floor when I booked. She was so understanding and was able to move us to first floor. She went out of her way to be so helpful. It was only myself and my granddaughter. I felt very safe here and had a wonderful relaxing 3 days in the redwoods. Thank you, we definitely will vacation here again.
Stayed 3 nights in Aug 2024

10/10 Excellent

debora, Valencia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a very quiet setting down a winding road
Stayed 1 night in Jul 2024

10/10 Excellent

Rick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hosts. A cold pool and it was a bit dirty too. Lovely location in the heart of redwoods. Nice little breakfast too.
Stayed 1 night in Jul 2024

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice cozy place to stay, may miss it due to maps at hotels.com places it across the street. breakfast was a bit lack luster. lack of items, towards the last hour of service. Not sure of early morning quantities, but was not impressed.
Stayed 2 nights in Jul 2024