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Best Western Plus Wilkes Barre Center City

3.0 star property

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Photo gallery for Best Western Plus Wilkes Barre Center City

Outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas
Lobby
Exterior
Premium bedding, pillow-top beds, desk, laptop workspace
Suite, 1 King Bed, Hot Tub, City View | Premium bedding, pillow-top beds, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Breakfast included
  • Room service
  • Gym
  • Laundry

Explore the area

Map
77 E Market St., Wilkes-Barre, PA, 18701
  • F. M. Kirby Center for the Performing Arts
    ‪2 min walk‬
  • Chacko's Family Bowling Center
    ‪13 min walk‬
  • Wilkes-Barre General Hospital
    ‪3 min drive‬
  • Wilkes-Barre, PA (AVP-Scranton Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Kitchenette

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Hot Tub, City View

Suite, 1 King Bed, Hot Tub, City View | Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Hot Tub, City View

  • 76 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • 62 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

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Property amenity

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  • Pool
  • Parking included
  • Free WiFi
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4.4 out of 5, Excellent, (1689)
The price is €111
for 1 room
includes taxes & fees
18 Mar - 19 Mar
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About this property

Best Western Plus Wilkes Barre Center City

Pet-friendly Wilkes-Barre hotel connected to the convention centre, steps from F. M. Kirby Center for the Performing Arts
This smoke-free hotel features an outdoor pool, a fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, coffee/tea in a common area and a business centre. Housekeeping is available on request.
Best Western Plus Wilkes Barre Center City offers 75 air-conditioned accommodations with free newspapers and complimentary bottles of water. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Wilkes-Barre hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Best Western Plus Wilkes Barre Center City. During your stay, you'll be connected to the convention centre and just a quick walk from F. M. Kirby Center for the Performing Arts. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Steps from F. M. Kirby Center for the Performing Arts and 13 minutes on foot from Chacko's Family Bowling Center
  • Pets welcome for a fee (restrictions apply)
Best Western Plus Wilkes Barre Center City offers its guests an outdoor pool and a fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 22000 square feet (2044 square metres) and includes a conference centre. A vending machine, gift shops/newsstands, and coffee/tea in common area are also featured at the business-friendly Best Western Plus Wilkes Barre Center City. Self parking is free.

This Wilkes-Barre hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (22,000 square foot of space)
  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night, plus a deposit of USD 20.00 per day
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 20.00 per day
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 3 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

BEST WESTERN Genetti
BEST WESTERN Genetti Hotel
BEST WESTERN Genetti Hotel Wilkes-Barre
BEST WESTERN Genetti Wilkes-Barre
Genetti
Genetti Hotel
Best Western Wilkes-Barre
Wilkes-Barre Best Western
Best Western Plus Genetti Hotel Wilkes-Barre
Best Western Plus Genetti Hotel
Best Western Plus Genetti Wilkes-Barre
Best Western Plus Genetti
Best Western Genetti Hotel Conference Center
Plus Wilkes Barre Center City
Best Western Plus Wilkes Barre Center City Hotel
Best Western Plus Genetti Hotel Conference Center
Best Western Plus Wilkes Barre Center City Wilkes-Barre
Best Western Plus Wilkes Barre Center City Hotel Wilkes-Barre

Best Western Plus Wilkes Barre Center City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1005 reviews
Rating 8 - Good. 273 out of 1005 reviews
Rating 6 - Okay. 91 out of 1005 reviews
Rating 4 - Poor. 29 out of 1005 reviews
Rating 2 - Terrible. 25 out of 1005 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and lighting outside was good. The room was clean and nicer than I expected.
Stayed 1 night in Nov 2024

2/10 Terrible

Erica

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
We booked this hotel due to good reviews; however, I am not sure how anyone gave higher than a 2 star review. The whole building has a weird smell from your initial entering. The room had cobwebs and thick layers of dust on the curtains, lamp shade, etc. the lotion was very clearly used. Towels are super small and gave us just 3 even though we had 4 guests. A big reason we chose this hotel was also the breakfast which was included. Well not even my two kids could stomach the food and the waffle iron must had never been cleaned because thinking it was a safe bet, it came out black from a very dirty waffle iron. We had to go down the street to a coffee shop to get an actual coffee and small breakfast. Very disappointed and would highly not recommend for the almost $200 we paid for one night.
Stayed 1 night in Nov 2024

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2024

10/10 Excellent

ROY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet part of town and walkable to the kirby center and the selections for free breakfast was awesome. we would stay there again.
Stayed 1 night in Nov 2024

8/10 Good

Kraig

Stayed 1 night in Oct 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service at front desk!!
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveller

Average Stay
Stay was pretty average, the hotel has free parking which was nice.
Stayed 1 night in Oct 2024

10/10 Excellent

KC

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Oct 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
The hotel staff were wonderful!
Stayed 1 night in Oct 2024

6/10 Okay

Diane

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was cheerful and helpful. Room clean, quiet, and comfortable. We slept like rocks and missed breakfast.
Stayed 1 night in Oct 2024

4/10 Poor

Cynthia

Disliked: Staff & service, amenities
Room was on 4 floor with elevator directly next to room so the noise of the elevator going up and down was so loud all night long There was a truck running below in the ally all night The room had NO hairdryer. When I called they said nope no hair dryer. And asked if I wanted more towels Shampoo/conditioner were not new and not filed entire hotel needs updating
Stayed 1 night in Oct 2024

10/10 Excellent

carol

Stayed 1 night in Sep 2024

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were super friendly and helpful! The proximity to FM Kirby Center is unbeatable. Would definitely stay here again!
Stayed 1 night in Sep 2024

8/10 Good

Louis

Stayed 1 night in Sep 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, Great breakfast
The room was very clean. Included breakfast was delicious prepared on site and very good.
Stayed 1 night in Sep 2024

2/10 Terrible

Lorraine, New Castle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible Property management
Stayed 1 night in Sep 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone of the staff were so welcoming. Hotel was nice and clean, quiet. The bed was so comfortable I didn't want to get out of it. Walking distance to the performing arts center. Everything was perfect. Thank you Breakfast was delicious 😋
Stayed 1 night in Sep 2024

6/10 Okay

Aaron

Travelled with family
Liked: Cleanliness, staff & service
The hotel was ok but not what we were expecting. There are better options in the area for about the same money. The staff was very nice.
Stayed 1 night in Sep 2024

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk were super. They had lots of information on restaurants and how to get back to the freeway the next day. There was also covered parking for our motorcycles. Much appreciated. The only downside was the breakfast. The food was just okay. I’ve had better at chain hotels.
Stayed 1 night in Sep 2024