6/10 Okay
Margaret S.
29 May 2024
Steer clear of this condo!
I am a vacation rental owner with over 130 reviews and a 10/10 rating. I am committed to ensuring that our guests have a fantastic experience. Not the case here.
The positive - spacious condo, laid out well for 4 guests. It is attractively appointed, even if dated.
The negative - Communication with Vacasa was VERY frustrating and they did nothing to resolve our issues. We asked for a local representative to contact us, but never happened. We were stuck texting a remote Rep/Bot who did not know the property.
We requested an early check-in. Clearly, the unit was clean and unoccupied (The open blinds permitted us to see inside). We were told that "the owner does not allow early check-ins." No offer even to leave our luggage in the unit.
When we were allowed in, the entry code was wrong (also noted in other reviews). The rep-bot was apologetic but not helpful. We figured it out ourselves. The clicker for the garage was not easily located, and there's no code for the door into the garage nearest to the condo. So you have to walk around to the entrance to the garage.
Inside we found a bag of trash, a broken thermometer on the sink, closet door still off the track in twin bedroom, missing blind in master, missing bedskirt on a twin bed (very dusty underneath), closet locked in master so no hanging, and no storage for dry goods in kitchen (pantry locked). No check-out instructions, or information about condo/T-ride. Poor maintenance and lack of concern for guests' experience.
Margaret S.
Stayed 4 nights in May 2024