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Hotel East 21 Tokyo

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel East 21 Tokyo

Seasonal outdoor pool
[Non-Smoking] Concept Room (Tokyo Skytree View) | Down duvets, desk, blackout curtains, iron/ironing board
Lobby
Exterior
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • Breakfast available
  • Parking available
  • Housekeeping

Explore the area

Map
6-3-3 Toyo, Koto-ku, Tokyo, Tokyo-to, 135-0016
  • Tokyo Museum of Contemporary Art
    14 min walk
  • Urban Dock LaLaport Toyosu
    4 min drive
  • KidZania Tokyo
    4 min drive
  • Tokyo (HND-Haneda)
    27 min drive

Room options

View all photos for [Non-Smoking] Deluxe Twin Room (with 1 Extra bed and 1 Sofa Bed)

[Non-Smoking] Deluxe Twin Room (with 1 Extra bed and 1 Sofa Bed) | Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Deluxe Twin Room (with 1 Extra bed and 1 Sofa Bed)

  • 35 sq m
  • Sleeps 6
  • 3 Single Beds and 1 Single Sofa Bed

View all photos for [Non-Smoking] Single Room

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Single Room

  • 20 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for [Non-Smoking] Double Room

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Double Room

  • 27 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for [Non-Smoking] Wide Single (19.5spm/ For 2 People)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Wide Single (19.5spm/ For 2 People)

  • 20 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for [Non-Smoking] Business Single (15sqm/ For 2 People), 1 single bed

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Business Single (15sqm/ For 2 People), 1 single bed

  • 15 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for [Non-Smoking] Suite (City View)

[Non-Smoking] Suite (City View) | Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Suite (City View)

  • 54 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for [Non-Smoking] Japanese Style Room (54sqm) (For 4 People)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Japanese Style Room (54sqm) (For 4 People)

  • 54 sq m
  • City view
  • Sleeps 4
  • 4 Single Futons

View all photos for [Non-Smoking] Deluxe Family Twin Room (with 1 Extra bed + 1 Sofa bed)

[Non-Smoking] Deluxe Family Twin Room (with 1 Extra bed + 1 Sofa bed) | Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Deluxe Family Twin Room (with 1 Extra bed + 1 Sofa bed)

  • 42 sq m
  • Sleeps 6
  • 3 Single Beds and 1 Single Sofa Bed

View all photos for [Non-Smoking] Concept Room (Tokyo Skytree View)

[Non-Smoking] Concept Room (Tokyo Skytree View) | Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Concept Room (Tokyo Skytree View)

  • 42 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for [Non-Smoking] Deluxe Double Room

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Deluxe Double Room

  • 35 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for [Non-Smoking] Business Single Room

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Business Single Room

  • 15 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for [Non-Smoking] Wide Single Room

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Wide Single Room

  • 19.5 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for [Non-Smoking] Superior Twin Room (For 2 People) (Available Only 1 room on the same floor)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Superior Twin Room (For 2 People) (Available Only 1 room on the same floor)

  • Sleeps 4
  • 2 Single Beds

View all photos for [Non-Smoking] Superior Twin Room (Single Use) (Available Only 1 room on the same floor)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Superior Twin Room (Single Use) (Available Only 1 room on the same floor)

  • Sleeps 2
  • 2 Single Beds

View all photos for [Non-Smoking] Superior Twin Room with Extra Bed (Available Only 1 room on the same floor)

[Non-Smoking] Superior Twin Room with Extra Bed (Available Only 1 room on the same floor) | Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Superior Twin Room with Extra Bed (Available Only 1 room on the same floor)

  • 31 sq m
  • Sleeps 5
  • 3 Single Beds

View all photos for [Non-Smoking] Standard Twin Room (Single Use)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Standard Twin Room (Single Use)

  • Sleeps 2
  • 2 Single Beds

View all photos for [Non-Smoking] Twin Room

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Twin Room

  • 27 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [Non-Smoking] Japanese Style Room (54sqm) (For 2 People)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Japanese Style Room (54sqm) (For 2 People)

  • Sleeps 4
  • 2 Single Futons

View all photos for [Non-Smoking] Japanese Style Room (54sqm) (For 3 People)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Japanese Style Room (54sqm) (For 3 People)

  • Sleeps 3
  • 3 Single Futons

View all photos for [Non-Smoking] Deluxe Family Twin Room (For 2 People)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Deluxe Family Twin Room (For 2 People)

  • Sleeps 4
  • 2 Single Beds

View all photos for [Non-Smoking] Deluxe Double Room (Single Use)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Deluxe Double Room (Single Use)

  • Sleeps 1
  • 1 Single Bed

View all photos for [Non-Smoking] Deluxe Twin Room (For 2 People)

[Non-Smoking] Deluxe Twin Room (For 2 People) | Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Deluxe Twin Room (For 2 People)

  • Sleeps 4
  • 2 Single Beds

View all photos for [Non-Smoking] Standard Twin Room with Extra bed (For 3 People)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Standard Twin Room with Extra bed (For 3 People)

  • 27 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for [Non-Smoking] Deluxe Twin Room with Extra Bed (For 3 People)

[Non-Smoking] Deluxe Twin Room with Extra Bed (For 3 People) | Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Deluxe Twin Room with Extra Bed (For 3 People)

  • Sleeps 3
  • 2 Single Beds

View all photos for [Non-Smoking] Standard Double (Single Use)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Standard Double (Single Use)

  • Sleeps 2
  • 1 Double Bed

View all photos for [Non-Smoking] Deluxe Family Twin Room with Extra bed (For 3 People)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Deluxe Family Twin Room with Extra bed (For 3 People)

  • Sleeps 5
  • 2 Single Beds

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Exterior

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4.7 out of 5, Exceptional, (2323)
The price is €138
for 1 night
includes taxes & fees
6 Jan - 7 Jan
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About this property

Hotel East 21 Tokyo

Hotel with 4 restaurants, near Kiyosumi Garden
4 restaurants, a bar/lounge and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free train station drop-off are also provided. Other amenities include self parking, a microwave in a common area and a seasonal outdoor pool.
Hotel East 21 Tokyo offers 394 air-conditioned accommodations with complimentary slippers and a hairdryer. Beds feature down duvets. Guests can surf the web using complimentary wired and wireless Internet access.

Bathrooms include a combined bath/shower unit, bidets, toilets with an electronic bidet and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Guests aged under 18 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the breakfast at Hotel East 21 Tokyo. During your stay, you'll be within walking distance of Kiyosumi Garden. Free WiFi in public areas, free train station drop-off service and 4 restaurants are available.
  • Free WiFi
  • Enjoy French cuisine while dining at Brasserie Harmony
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a concierge, a porter and luggage storage
  • Guests have great things to say about the breakfast and the clean guestrooms
  • Just a 3-minute drive from Kiyosumi Garden and a few minutes from KidZania Tokyo
  • Free train station drop-off shuttle service
There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 7 meeting rooms available. An airport shuttle at scheduled times is available for a fee. A seasonal outdoor pool, multilingual staff, and concierge services are also featured at Hotel East 21 Tokyo. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Tokyo hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 10:30 AM.
Brasserie Harmony – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner.
Toen – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Sazanka – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
Kiba Teppanyaki – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
Un Bakery Shop – This café only serves light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 8:00 AM to 4:00 PM at scheduled times
  • Free train station drop-off shuttle from 7:00 AM to noon
  • Train station shuttle at scheduled times
  • Parking on site (JPY 1,500 per night; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends; JPY 3,050 for adults and JPY 1,500 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Brasserie Harmony
  • Kiba Teppanyaki
  • Sazanka
  • Toen
  • Un Bakery Shop

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 7 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Children ages 0-3 are not permitted in the seasonal outdoor pool. Children ages 0-16 are not permitted in the pool from 5-9 PM.
This property offers airport shuttle pickup and drop off service from Haneda and Narita Airport.
Check-in times vary by room type. Guests booked in room types indicating 9 PM check-in should arrive at that time.
Children under 3 years old are not permitted in the seasonal outdoor garden pool.
Meals are not included in the room rate for children ages 6 and younger included in the reservation.
Pool hours are 10 AM-9 PM July 15-31. The pool is closed 4-5 PM daily for maintenance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately JPY 3050 for adults and from JPY 1500 for children
  • Airport shuttle fee: JPY 1100 per person (one-way)
  • Airport shuttle fee per child: JPY 550 (one-way), (from 6 to 12 years old)
  • Self-parking fee: JPY 1500 per night (in/out privileges)
  • Pool fee: JPY 9000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Health club facilities (pool, fitness center, sauna, spa tub) are available only to members (surcharge). Guests who wish to access these facilities must pay an initial health club member fee as well as the yearly membership fee. Non-members are not permitted to use the health club facilities.

We should mention

  • The seasonal pool will open in July and close in September.
  • Pool access available from noon to 9:00 PM
  • One child aged 6 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

East 21 Tokyo
Hotel East 21 Tokyo
Tokyo East 21
Tokyo East 21 Hotel
Hotel East 21
East 21 Tokyo Koto
East 21 Tokyo Hotel
Hotel East 21 Tokyo Japan
Hotel East 21 Tokyo Hotel
Hotel East 21 Tokyo Tokyo
Hotel East 21 Tokyo Hotel Tokyo

Hotel East 21 Tokyo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 609 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 75 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

WALTER

Stayed 4 nights in Sep 2024

4/10 Poor

Yelena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing hotel, number one the front desk staff barely spoke English, could not explain anything. Supposedly guests have to pay additional fees to use the pool, how ridiculous is that. The main section in the lobby was mostly closed and was only available if you pay to have some kind of set meal, so it was pretty much no area to sit in the lobby. For breakfast in the morning had to wait to be sited for 20 min, very small restaurant for a big hotel like this. Nothing around the hotel to see or walk around, far from the center of the town, really, have nothing positive to say about this hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Valentina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over a nice stay!
Stayed 7 nights in Sep 2024

4/10 Poor

Marites

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Marites

Travelled with group
THE GOOD PART. (1) Below the hotel (entrance is outside) is a newly developed shopping and dining area. There are some food places, coffee shops, a Family Mart, a drugstore, a 100 Yen shop, a Summit grocery store, a SoftBank and Y! Mobile branch, some ATMs including the 7-11, etc. (2) There is an airport shuttle service available through a 3rd party company. It is a limousine bus. It costs 1,100 yen to get to Haneda Airport Terminal 3. You have to book it yourself on a website. The bus is stationed just outside the hotel. (3) There is a FREE train station drop-off on a limited availability. But none is going back to the hotel, you can either walk for 12 minutes or hire a taxi for about 1,100yen from the station to the hotel. (4) The guest relations staff speak English. THE BAD PART. (1) The room is outdated. The carpet is so old that it looks dusty. This is probably the reason why they have an air purifier inside the room. There is no USB outlet. You need an adapter. (2) There is no laundry service. When I asked, I was given a map of a 3rd party facility, which I think is quite far to walk on a hot and humid sunny day. (3) The breakfast buffet costs 3,050yen. I ate there twice. It is the same dishes for both days. (4) You have to pay an additional 6,000yen per person (adult) to use their picturesque pool. (5) There is no coffee inside the room. You have to go all the way to the breakfast hall to get it. They have some packets of tea bags though, if this suffices.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and amenities but pool price to enter very expensive and out of way location to shopping and restaurants
Stayed 4 nights in Sep 2024

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service
Location is very good close to the metro station free transportation to Disney
Stayed 10 nights in Aug 2024

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities
N/A
Stayed 5 nights in Aug 2024

10/10 Excellent

Vishal, Elmira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location and lots of food options. Property is clean however the carpets could do with a little freshening up.
Stayed 3 nights in Aug 2024

6/10 Okay

Cindy

Travelled with family
Liked: Cleanliness
Not much to do specifically in this area but fine. We chose this hotel in our last few nights so we were very tired. Cost to use the pool is unreasonable though.
Stayed 2 nights in Aug 2024

6/10 Okay

Angi

Liked: Cleanliness, amenities, property conditions & facilities
I originally picked this location specifically because i needed airport shuttle which it clearly says it provides. I book the reservation reach out numerous times to set up transfers to and from the airports and nobody will respond. I had to have my husband make an international phone call from texas to Japan and ask them to please look at my messages. They then tell him to tell me to catch the bus!!! Im so confused and annoyed why would i catch the bus!!! Still after the phone call nobody answers my message. Hotels.com has now called them 3 times trying to figure out what is going on. In the end o had get off mt 12hr flight wait 2hrs to catch a bus that put me in a complete bind on time. Needless to say it was a nightmare for me. The hotel itself was great. The information and what i expected was not!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Vishal, Elmira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located with a free shuttle to Disney World. Pool price and restrictions are atrocious but optional.
Stayed 8 nights in Aug 2024

10/10 Excellent

Emarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good facilities very helpfull staff from cleaner to front desk. One of the best place ive ever had. Thank you till next time i probably comeback in this hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Corazon

Stayed 4 nights in Aug 2024

10/10 Excellent

JIAJIE

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Reza

Stayed 5 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable. The hotel staff were very helpful. They have a free shuttle to and from Disney and an airport shuttle can be arranged (for a reasonable fee). There are a few restaurants nearby and the train station is a reasonable walk. We did not use the pool - when we had booked this hotel we did not realize there was a fee to use it. When we learned how much the fee was, we decided it was not worth the money (as it was about 700yen per person per day).
Stayed 3 nights in Jul 2024

10/10 Excellent

Thomas L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool however didn’t like the daily fee for guests to be able to use it. Staff was extremely friendly and helpful. Restaurant options were amazing. It's not in a general heavy tourist area which made it very nice.
Stayed 6 nights in Jul 2024

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is absolutely amazing, but it does cost extra to use. Metro is a 10 minute walk away, which is a little annoying.
Stayed 11 nights in Jul 2024

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the property. Staff was very friendly . Easy to walk to the train station. Taxis are pricey feom this location
Stayed 4 nights in Jul 2024

6/10 Okay

Gaston

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Overall a good hotel, but not great. The facilities are well kept, except for the carpets that have seen better days, but not a deal breaker, they were clean. The room was bigger than the average room size by Tokyo standards but not huge. There are restaurants and convinience stores within the property making it easy to find a place to eat. Getting around is great. They are at a walking distance from the subway, plus they have a free shuttle that takes you there as well and runs several times a day. There is also an airport shuttle to Haneda, our cost was $21 USD for 3 people, a great deal compared to ~$100 that a taxi would have cost. What's no so great: - Breakfast buffet was average at best, and it gets really busy, one day we almost couldn't get in (on a weekday). - Customer service is poor, well mannered but not very friendly. - The AC did not work properly. The staff stated that it was not an issue with my room only but on other rooms as well. The solution they provided was a standing fan for the room. - The worst experience was with the pool, the main reason why we booked at this hotel. It is not included in the price, around 7,000~9000 yen per person (per day) depending of the day of the week, and if you leave you can't re-entry. Also, you can only stay until 4 pm, when they kick you out for maintenance. They have a night time session for adults only, but you'll have to pay again if you want to go back in. We tried to reason with the staff and manager to no avail.
Stayed 4 nights in Jul 2024

10/10 Excellent

Anling, Conroe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet is good!
Stayed 4 nights in Jul 2024

10/10 Excellent

David

Stayed 2 nights in Jul 2024

6/10 Okay

Iris

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jul 2024