2/10 Terrible
Jaclyn
Travelled with family
21 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this property as the other similar hotel in the area had a breakfast offered, but this property advertised a full, cook to order breakfast on Expedia, and advertised a full breakfast on their own website being included with the price. The restaurant on site is not functional, so the hotel provided a food truck outside. However, instead of offering any kind of full breakfast they gave us a menu and told us we could purchase breakfast items from the food truck. When we addressed that it was advertised a full breakfast would be included in the charge of the room, they apologized, but didn’t care. We understand a kitchen could have problems, but we would never have chosen this hotel if they were honest at that they would not include any full breakfast, but would let us buy our own breakfast from a food truck outside. The honest thing to have done would have been providing a voucher or something for the food truck items, or to not falsely advertise that something is included in the price. I am surprised a large chain hotel would do business this way. Besides this, the overall facility is not clean, and seems rundown. Overall, I would recommend to never stay here. We switched hotels after that first day to the Comfort Inn. My recommendation for anyone would be to stay there instead. It is smaller, but very clean, the staff were very nice, and they provided an actual breakfast as they advertised.
Jaclyn
Stayed 4 nights in Nov 2024