There was a general lack of interest by reception on arrival and during the stay. It’s as if they believe they are one of the places to stay in Tulum beach and that’s enough. When I reported food poisoning from eating at the hotel, there was no reply and when I mentioned it at check out it was met with an oh dear that’s a shame. No interest at all I understanding that there may be an issue with the cleaning of food, use of water in the juices etc.
The overall atmosphere is that of a club, like the many beach clubs, not a hotel. If you want to be cool and be seen, perhaps this is a place to go. But if you want a top hotel, this is not it.
There was no prior warning that the NYE party would run all night into the morning with music that earphones and noise cancelling headphones could not shut out. The rooms are tents so the noise can be heard easily - even when the music was not on, you can hear work at the hotel from early morning until late. If you want peace and quiet, reflection in Tulum do not stay here. If you want Insta pics and constant noise, it may be for you.
