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Holiday Inn Express & Suites West Palm Beach Metrocentre, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express & Suites West Palm Beach Metrocentre, an IHG Hotel

Room, Multiple Beds | Down duvets, pillow-top beds, in-room safe, desk
Outdoor pool, pool loungers
Exterior
Reception
Free buffet breakfast

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
2485 Metrocentre Blvd, West Palm Beach, FL, 33407
  • Rapids Water Park
    3 min drive
  • CACTI Park of the Palm Beaches
    4 min drive
  • Tanger Outlets Palm Beach
    7 min drive
  • West Palm Beach, FL (PBI-Palm Beach Intl.)
    10 min drive

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds

Room, Multiple Beds | Down duvets, pillow-top beds, in-room safe, desk

Room, Multiple Beds

  • 31 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed | Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed with Sofa bed

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Down duvets, pillow-top beds, in-room safe, desk

Standard Room

  • 29 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Communication, Accessible Tub)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility Tub)

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility Tub)

  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

  • 29 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Holiday Inn Express & Suites West Palm Beach Metrocentre, an IHG Hotel

Hotel with free breakfast, near Rapids Water Park
This smoke-free hotel features an outdoor pool, a 24-hour fitness centre and a business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, laundry facilities and a 24-hour front desk. Housekeeping is available on request.
Holiday Inn Express & Suites West Palm Beach Metrocentre, an IHG Hotel offers 70 air-conditioned accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets. 37-inch flat-screen televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This West Palm Beach hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites West Palm Beach Metrocentre, an IHG Hotel. During your stay, you'll be within walking distance of Rapids Water Park. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast offered
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from Rapids Water Park and 9 minutes from Port of Palm Beach
Holiday Inn Express & Suites West Palm Beach Metrocentre, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness centre. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is available. Event space at this hotel measures 732 square feet (68 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Express & Suites West Palm Beach Metrocentre, an IHG Hotel. Free self parking is available.

This West Palm Beach hotel is smoke free.

Guests are served a free buffet breakfast.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 732 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Metrocentre
Holiday Inn Express Metrocentre Hotel
Holiday Inn Express Metrocentre Hotel West Palm Beach
Holiday Inn Express Metrocentre West Palm Beach
Holiday Inn Express West Palm Beach
Holiday Inn Express West Palm Beach Metrocentre
West Palm Beach Holiday Inn Express
West Palm Beach Metrocentre
Holiday Inn Express West Palm Beach Metrocentre Hotel
Holiday Inn Express Hotel And Suites Metrocentre
Holiday Inn Express Metrocentre
Holiday Inn Express Suites West Palm Beach Metrocentre
Inn Express Metrocentre
Holiday Inn Express Suites West Palm Beach Metrocentre

Holiday Inn Express & Suites West Palm Beach Metrocentre, an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 208 out of 538 reviews" "
Rating 8 - Good. 175 out of 538 reviews" "
Rating 6 - Okay. 75 out of 538 reviews" "
Rating 4 - Poor. 40 out of 538 reviews" "
Rating 2 - Terrible. 40 out of 538 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yunila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around
Stayed 2 nights in Aug 2024

8/10 Good

Jeffrey, Whitehall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Gagan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Yanitza

Stayed 2 nights in Jul 2024

10/10 Excellent

Bryan

Stayed 1 night in Jul 2024

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service clean rooms good breakfast. Great staff will be back.
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent Costumer Service ...
Stayed 1 night in Jul 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The check in reception was smooth and friendly. The room was spacious, quiet and clean. Important for this heat wave, the AC was quiet and super simple to adjust to a specific comfort temperature. But the cinnamon rolls……oh my, I thought I was at a bakery and a batch had just come from the oven.
Stayed 1 night in Jun 2024

2/10 Terrible

Alexis

Disliked: Property conditions & facilities
The lock on the door was broken
Stayed 1 night in May 2024

10/10 Excellent

Iyana

Stayed 2 nights in May 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel
Stayed 1 night in May 2024

2/10 Terrible

Heather

Business traveller
Liked: Amenities
Disliked: Staff & service
The fact thar my safety and well being was compromised when someone broke into my hotel room and I am still fighting with customer relations regarding compensation
Stayed 3 nights in Apr 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Amenities, property conditions & facilities
The building is update it looks clean and nice
Stayed 2 nights in May 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it that it had a Keurig in the room
Stayed 4 nights in Apr 2024

6/10 Okay

Robert

Hotel is ok. Bathroom could use a lil more attention on cleaning Probably won’t stay there again given much nicer choices in the area
Stayed 1 night in Apr 2024

10/10 Excellent

James

Stayed 4 nights in Mar 2024

10/10 Excellent

Silvino

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful, helping in anyway that they could, and the breakfast servings were more than adequate and very diverse. We love the fact that the hotel was very clean and orderly, as well as the fact that there weren’t any dogs or cats being boarded at the hotel.
Stayed 4 nights in Mar 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Clean room, but less-than-great experience
The room looked like it had been cleaned thoroughly, but the whole place gave off an older, in-need-of-an-overhaul vibe. The lobby and the hallway on the 2nd floor smelled especially musty, and they hallway was noticably warmer than the room. Also, the shower head was detached from the wall in the bathroom and the water pressure was very low. Even though I used my credit card to book the room through Hotels.com as "pay on site" with no issue, the front desk called me day-of saying they couldn't run my card successfully for the hold. I had to give them another credit card over the phone (which made me very uncomfortable), or else the reservation would've been cancelled at 6pm; telling them I would be checking in late wasn't enough. The whole thing seemed fishy to me, but I didn't have time to go searching around for another reservation. Multiple signs in the parking lot ("Park at your own risk...hotel is not responsible for loss or damage..." etc) made me feel very uneasy about the neighborhood.
Stayed 1 night in Mar 2024

2/10 Terrible

Gladys

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very surprised with what I experienced. I have stayed here previously and did not experience the following. AC was not working, bathroom was not clean, and would not give extra bathroom towels.
Stayed 1 night in Mar 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We've stayed at this property twice now. It's not the fanciest hotel but it does the job! The staff are friendly, and the rooms are adequate - a little dated but mostly clean.
Stayed 2 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for Nationals/Astros Spring Training. Walked there...about a mile. Easy walk. Nice venue too. No place close though to sit down and eat...it's more industrial. Right off 95 to get to anywhere Place has free breakfast...coffee all day...and different fruit infused water. Only problem was my TV kept going in and out of satellite service for the last 24 hours and was unwatchable. It was seriously frustrating...every 5 seconds it was freezing for 3 seconds. There wasn't a storm or anything that should've caused that!
Stayed 6 nights in Mar 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024