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Hotel Irma

3.0 star property

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Photo gallery for Hotel Irma

2 outdoor pools
Standard Room, 2 Double Beds, Ocean View | Premium bedding, down duvets, in-room safe, blackout curtains
Exterior detail
Spa reception
Beach/ocean view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Calle Adelita S/N, La Madera Beach, Zihuatanejo, GRO, 40880
  • La Madera Beach
    ‪2 min walk‬
  • Zihuatanejo Bay
    ‪4 min walk‬
  • La Ropa Beach
    ‪7 min drive‬
  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, down duvets, in-room safe, blackout curtains

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View | Premium bedding, down duvets, in-room safe, blackout curtains

Standard Room, 2 Double Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Internal View

Premium bedding, down duvets, in-room safe, blackout curtains

Room Standard With Internal View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard With Sea View

Premium bedding, down duvets, in-room safe, blackout curtains

Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Irma

Seafront hotel with bar/lounge, near Zihuatanejo Bay
Spend the day on Hotel Irma's beach or relax by one of the hotel's 2 outdoor swimming pools.
Hotel Irma offers 69 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature down duvets and premium bedding. 20-inch flat-screen televisions come with satellite channels. Bathrooms include a shower, designer toiletries and hairdryers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.
2 outdoor swimming pools are on site.
Hotel Irma's great location gets high marks from our customers. During your stay, you're just a quick walk from La Madera Beach. Features include free WiFi in public areas, free self-parking and a free manager's reception.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy ocean views while dining at LAS NARANJAS
  • Breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Services include tour or ticket assistance, luggage storage and wedding services
  • Guests have great things to say about the helpful staff and the location
  • Steps from La Madera Beach and 4 minutes on foot from Zihuatanejo Bay
Hotel Irma offers its guests 2 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at Hotel Irma. Limited free parking is available on a first-come, first-served basis.

This 3-star Zihuatanejo hotel is smoke free.

The hotel hosts a free manager's reception daily.
LAS NARANJAS – Overlooking the ocean and pool, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:00 AM for a fee: USD 9 to 13 for adults and USD 7 to 9 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • LAS NARANJAS

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • On the bay
  • On the beach
  • Terrace

Spa

  • In-room massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Irma

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 9 to 13 for adults and USD 7 to 9 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Irma
Hotel Irma Zihuatanejo
Irma Zihuatanejo
Irma Hotel Mexico
Irma Hotel Zihuatanejo
Hotel Irma Hotel
Hotel Irma Zihuatanejo
Hotel Irma Hotel Zihuatanejo

Hotel Irma Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 445 out of 1000 reviews
Rating 8 - Good. 365 out of 1000 reviews
Rating 6 - Okay. 117 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view of Zihuatanejo bay. Beautiful property. Short walk into town. Staff was excellent. Would have liked a refrigerator in the room. Local food was so amazing we always had leftovers. Maybe a shower door or curtain so we didn't flood the floor so much. Excellent over all.
Stayed 3 nights in Jan 2025

6/10 Okay

Susan

Travelled with group
Disliked: Property conditions & facilities
The room I had would be fine for basic accommodation or as a filler night. Dark rooms with limited ceiling or wall light, thin bed sheets with no blanket. No storage for anything, clothes or side table. Safe, beautiful view and close to other resorts along La Ropa!
Stayed 1 night in Jan 2025

10/10 Excellent

Kim

Stayed 4 nights in Jan 2025

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente muchas gracias por su servicio
Stayed 3 nights in Jan 2025

10/10 Excellent

Judith

Travelled with group
Room pretty basic, but enjoyed it! Staff and restaurant were great!
Stayed 1 night in Jan 2025

2/10 Terrible

Raul

Travelled with family and small children
Disliked: Amenities
This facility advertises what they don’t even have. No elevator or fridge. It’s hard to carry around all your suitcases plus a stroller.
Stayed 6 nights in Jan 2025

8/10 Good

Pat

Liked: Cleanliness, staff & service
Pools are nice food is good. I had to do some work while travelling wifi in the rooms is basically non existent have to go down to the pool or lobby for wifi
Stayed 6 nights in Jan 2025

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Becky, Mesa

Stayed 3 nights in Dec 2024

8/10 Good

Joanne

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

John

Stayed 1 night in Dec 2024

10/10 Excellent

Vicki

Liked: Cleanliness
Stayed 7 nights in Dec 2024

4/10 Poor

Edith

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is extremely outdated. The front desk check in experience was extremely uncomfortable. The gentleman at the front desk refused to allow us to check in unless we gave him access to my personal email hotel confirmation. We had already paid and provided him with state issued ID's. He said it was hotel policy and was unreasonably rude. I explained that the email confirmation belonged to me and I could read him the confirmation numbers. He refused to acknowledge my confidentiality concerns. While hotel Irma is in a warm climate hot water is still necessary to shower comfortably. Unfortunately the hotel didn't have enough hot water or water pressure in the shower. The bed frames and headboard are made out of concrete and dangerous if you miss your pillow while laying down. The air-conditioning units are old and non-efficient unable to maintain the room cool. The tv's are difficult to watch. They require a three step different buttons and function to get them to work. Not enough pool towels for guests. Access to a taxi was a pain and inconvenient. The front desk staff had difficulty getting taxi's to come to the hotel on a timely fashion. The pool restaurant staff was quick to take food drink orders, however, delivering food and getting the check was slow and unnecessarily delayed. We rented three rooms and had hopes for a better experience from staff to facilities. We enjoyed the cleanliness but that's about it. I don't recommend to anyone and will never return.
Stayed 3 nights in Dec 2024

6/10 Okay

Kevin

Liked: Amenities
Disliked: Property conditions & facilities
Great location with wonderful views. Rooms are dated. Was asked to change rooms midway through my stay so they could do scheduled maintenance on the aircon unit.
Stayed 11 nights in Nov 2024

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities
Truly a jem! Hotel Irma is relaxing and the entire staff is amazing!!! We will be back
Stayed 3 nights in Dec 2024

6/10 Okay

Johanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean and well located amazing view
Stayed 1 night in Dec 2024

8/10 Good

James

Stayed 3 nights in Nov 2024

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views. Staff is excellent. Food was average. Had shrimp and beef kebabs on bbq night, the beef was too tough to chewy. The property manager substituted chicken breast that was cut too thin, tough and dry. I was not offered any compensation. The food was my only complaint. Plenty of other places to eat.
Stayed 10 nights in Nov 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. The staff is the the 5 star Rating.
Stayed 1 night in Nov 2024

8/10 Good

Jesus

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
Very nice view!
Stayed 1 night in Nov 2024

10/10 Excellent

JUAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown and beach. Great Views! Amazing staff! Food in the hotel restaurant is pricy, can find cheaper food outside the hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, room is good. A/C fan could have a higher speed or a fan in the room for added air circulation. Connected to the city center via the boardwalk. Reasonable prices at the restaurant.
Stayed 1 night in Nov 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
Convenient location, beautiful view from the restaurant & pool area. Most staff very friendly & helpful. Our room was dated, no fridge, saloon door for a bathroom door, a/c not working great. No key for safe after being charged a deposit. TV initially not working, no instructions, guy finally came & got it working. Maid used our outside deck area as a dump for her mops & garbage bags from surrounding rooms. There is no ice machine at hotel. Too many rules making it uncomfortable. When checking out, was told to go back to room, get our pool towels & turn in to office! Ridiculous!! Wouldn’t stay here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Doug

Awesome location to everything The staff are very accommodating I enjoyed the peace and quiet atmosphere, that could be the time of year ? I would certainly recommend Irma ✔️✔️ Mucho Gracias adios
Stayed 7 nights in Oct 2024

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