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"Wonderful staff who made sure there was someone who spoke english to help us over the phone and to check in. Made sure we were hapoy with the room as well. We got on the wrong bus and weren't able to get to our original accomdations, so we booked with Daiwa last minute. They had a smoking room available ..."

"I felt like they had a lot of rules to follow and were not accommodating to each guest request. I came to the hotel two hours early in the middle of a rain storm. I asked for early check in, or a place I could change and relax out of the rain and they denied me. I found out later they had a mineral ..."

"Very friendly staff the room was very clean neat and beautiful and spacious. Love our stay here!"

"Best breakfast we had in Japan; and sadly we missed a dinner chance there due to a Wednesday restaurant off day."

"this place is missing a 24hr free coffee station. It was sad not to see one. Also, the rooftop lounge requires a Hyatt membership AND a cover fee to sit down for a drink. A bit too much! And to top it all, drinks were overpriced and not so great."

"The property is very well located. We have stayed few times before, but were a bit sad to see the front areas of the restaurant and buffet breakfast/moribg tea area have been boarded up and sold off to retail! The hotel has lost a bit of its charm as a result."