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"I recently booked a stay at this hotel through Expedia, and I must say it was a disappointing experience. Upon arriving at the hotel the room was not ready and was dirty (even though it was already 3pm). When we asked for towels the "clean" ones that were provided had a ball of hair inside and stains. ..."

"Nice and clean, friendly staff!"

"The house needs deep cleaning, maintenance and serious pest control."

"Nice rooms but pools were missing tiles. I had higher expectations of the restaurant for a five star hotel. Some of the local staff members were rude - especially this middle aged male server who almost yelled at me for wanting a drink. He messed up the drink anyway - ordered a Cabernet and he brought ..."

"Restorant overcrowded, no tables to seat, another guest picked up an apple from our table, threw at somebody, the staff just watched this unfolds. This is not a negative comment for the hotel but rather the behavior of some of the guests there"

"The hotel is five star for Bulgaria. Responsive, pleasant, and attentive staff, food was plentiful and varied, however there is little change from day to day. As typical in the region beef is not the best and other choices were overcooked. Still, there was enough choice to find a satisfying meal. ..."