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"The staff were excellent and very helpful. The rooms need refurbishing and bringing up to a good standard. Only 2 out of 3 lifts working, and you had to wait awhile for the lift. Pool on roof very small and only a few sunbeds. Always taken early. The beach is a good 30 minute walk."

"Hotel was exceptional."

"Great resort. However, rooms are very dark not enough lights. Pool area a bit tired looking in parts. Long queues at reception around peak times."

"The hotel is located about a 5 minute walk from Santa Catalina bus station, which is a great way of getting to/from other parts of the island. The area around the elevator on the 14th floor smelled of dampness and mold but there was a sign indicating that they were resolving an issue. Aside from ..."

"Restaurant was closed during our stay and we were not aware at time of booking. Seems it’s closed every weekend!! Receptionist on check in was not very helpful Asked for kettle and cups and told to look in room first then was only given kettle -asked for ice for room and told to go to supermarket. ..."

"Very nice hotel, stayed in the family room which had plenty of room. We went all inclusive which had a good choice of food, if you didn’t go all inclusive you would struggle to find many restaurants in the San Agustin area you would need to go further afield"