4/10 Huono
Sheryl
Liikematkailija
2.10.2024
Huonoa: Henkilökunta ja palvelu
When I got to the room I was assigned, the cigarette smell was so bad I started having an asthma attack. I went back downstairs to the front desk to request a new room. The woman behind the desk told me that, while they were a non-smoking hotel, they had many non-English speaking guests so therefore couldn’t enforce it. (I guess the pictures all over don’t get that point across?) I was assigned a new room and took my suitcases back upstairs. Only my room wasn’t there. So I hauled everything back downstairs and asked where my room was - only to be told it was in an entirely different wing. Would have been great to be told that first. Sorry I pointed out your staff failed to clean the original room appropriately, but attempting to blame me for speaking up is absolutely not acceptable. I travel to Alamosa every quarter for work and absolutely will NOT stay here again.
Sheryl
Yöpyi 1 yön syyskuussa 2024