2/10 Hirveä
Joshua, Baytown
Matkusti ryhmän kanssa
28.9.2024
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I don’t have a single good thing to say about this property. I made the reservation because it was a suite with two queen beds and a sleeper sofa, which was intended to accommodate three friends traveling together. The sleeper sofa. OMG. The mattress was absolutely disgusting and the feet was higher than the head. I figured I’d just make the best of it since we were exhausted from traveling, but found out there was no bedding for the sleeper sofa. The lady at the front desk said she had “no access to housekeeping” supplies, yet offered only a sheet to cover the mattress and a pillow cover. Unacceptable. These mattresses need to be covered, if they were they wouldn’t be so nasty with obvious urine stains. I ended up sleeping on the top of the sofa and it was so broken down and uncomfortable, I wasn’t able to get more than a combined hour of sleep. The lady at check in was very rude and inconsiderate and offered no solution. She was too busy flirting with some man. Upon check out, I tried to express my irritation and was basically told “too bad”. The room was nasty, pubic hair and dust on the back of the bathroom door, dirty fingerprints and even a booger on the wall by thermostat. Sink was dirty. Only two towels available. Outside of all of that, the way I was treated for requesting appropriate bedding was completely unacceptable. Front desk staff at check in and check out were the most unprofessional and lazy rude staff I’ve ever experienced. Never again.
Joshua
Yöpyi 1 yön syyskuussa 2024