8/10 Hyvä
Natalie W.
29.9.2024
Hyvää: Siisteys
Great property but ineffective communication with property management company
We recognize that Hurricane Helene represents a special case; however, the property we stayed in was damaged, and although we got a communication response via email (after calling and emailing) from the property management company about the situation, it was basically “we’re super busy and will get back to you when we can.”
In my mind, a property management company would have the forethought to staff additional help if they had renters and property owners they are representing during a catastrophic weather event. We know the property management company nor the owners have no control over nature, but we at least expected someone to come out and survey the damage to the property fairly quickly since there was water damage, multiple leaks, and the house was hit by a huge tree top, which crushed the A/C unit.
If I were a homeowner using this rental agency to rent my vacation home, I might be upset and at the slow response.
The severe weather and damage to the house aside, the property was clean, well-maintained, well-equipped, accurate compared to the description, and was a great place to rent under normal circumstances.
Natalie W.
Yöpyi 3 yötä syyskuussa 2024