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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
VIP Access

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Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 bars/lounges, 5 swim-up bars, beach bar
Property video
12 restaurants, breakfast, lunch, dinner served; Italian cuisine
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

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Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪8 min walk‬
  • Place, Moon Palace Golf Club
    ‪3 min drive‬
  • Place, Delfines Beach
    ‪24 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Grand Deluxe Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

8.6 out of 10
Excellent
(101 reviews)
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Swim Up Suite Garden View

  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Presidential Suite

Grand Presidential Suite | Premium bedding, free minibar, in-room safe, desk

Grand Presidential Suite

  • 232 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • 154 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Honeymoon Suite - King Size Bed

7.6 out of 10
Good
(7 reviews)
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 151 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

Aerial view
Moon Palace Cancun - All-Inclusive
  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, 2,978 reviews
The price is €404
includes taxes & fees
6 Jan - 7 Jan 2026
Moon Palace Cancun - All-Inclusive

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools
Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practising your swing at the on-site golf course. Then enjoy a meal at one of the property's 12 restaurants.
Moon Palace The Grand Cancun - All-inclusive offers 1304 accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the pool at Moon Palace The Grand Cancun - All-inclusive. During your stay, you'll be within walking distance of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include 12 restaurants, a coffee shop, a beach bar and 5 swim-up bars
  • Splash around at the free water park with a lazy river or swim in the 9 outdoor pools
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a golf course and 4 outdoor tennis courts
  • Guests have great things to say about the pool and the helpful staff
  • 13 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 3-minute drive from Moon Palace Golf Club
  • Airport shuttle service available for a fee
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.
JC Steakhouse – This steakhouse only serves dinner. Reservations are required.
Tavola – This family restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Casa Mia – This diner specialises in Mexican cuisine and only serves dinner. Open daily.
Habibi - Lebanese Cuisine – This family restaurant serves breakfast, lunch and dinner. Open selected days.
Jade – This diner specialises in Asian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Moon Palace The Grand Cancun - All-inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 005-007-001007/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1126 out of 1836 reviews
Rating 8 - Good. 333 out of 1836 reviews
Rating 6 - Okay. 180 out of 1836 reviews
Rating 4 - Poor. 85 out of 1836 reviews
Rating 2 - Terrible. 112 out of 1836 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is well trained to provide good service. There wasn't much beach area. It's quite a big resort so expect a lot of walking although they have enough golf carts to take you from one area to another. I feel like the resort credits are a bit confusing, there's limitations when using it that they don't tell you about sometimes. I wanted to use my resort credit for a photoshoot and the girl didn't understand what I was trying to tell her and she would not apply it. Then after 15-20 mins she was like yeah, it's not applicable for the value of the money, but she would still discount it. Anyways, overall good experience, lots to do.
Stayed 3 nights in Sep 2025

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience

Excellent service. All inclusive meant all inclusive. There were no cheap tricks to charge extra or any hidden fees. I would definitely recommend it.
Stayed 4 nights in Sep 2025

10/10 Excellent

Elizabeth Margarita Lazo De

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities. Great staff. Good location
Stayed 7 nights in Sep 2025

2/10 Terrible

Manmeet Singh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Karthic

Travelled with family
Liked: Cleanliness
Property is aging and distance between the rooms and the lobby area where all the restaurants are located can be 3/4 of a mile( depending on your building). This would mean you are able to hail golf carts quickly or order room service. The wait times on room service can be 45mims to an hour and transportation is an about 10 min wait.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kebron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how friendly the staff were. They made us feel very welcome and helped us with any thing we needed. We also really enjoyed the food. Many all inclusive hotels don’t have great dining options but this place did! Would definitely come back!
Stayed 5 nights in Sep 2025

6/10 Okay

Magdelyn Elena, union city

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of dinning options. Family friendly had a great time but needs more night entertainment. I travel to other counties to explore culture. This resort lack nightly cultural entertainment
Stayed 5 nights in Sep 2025

4/10 Poor

Eleonora

Stayed 5 nights in Aug 2025

2/10 Terrible

Grace

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The all-inclusive hotel is OK, but we do not feel it is worth it.
Stayed 4 nights in Aug 2025

6/10 Okay

Christian

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Islam

Stayed 3 nights in Sep 2025

6/10 Okay

Winnie

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic 5 day experience. The place is amazing, the service is outstanding, the food is unforgetable, the entertaiment continued day and night. Beautiful arae, pools, bars and restaurants. The food begining with the Buffet all the way to the top quality Gourment restaurants surprised us each and every time. I woild Recomend JADE restaurant with amazing asian cuisene and ask for Jesus, our waiter friendly, knowlegable, big smiles making our experience amazing. Also, Casa Mia Mexican cuisine with wonderful traditional out of this world taste. Lookfor the man with the Margarita cart, he makes the best Margaritas in the whole complex, with love and care individually. Oh. try to go when the Mariachis play for that extra treat! All other food places and restaurants are great. Thank you Expedia, for the special welcome and the Expedia Consierge to greet us as a VIP member.
Stayed 5 nights in Aug 2025

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

4/10 Poor

Yang

Travelled with family
Disliked: Staff & service, property conditions & facilities
Staff service not good, and some are not friendly
Stayed 7 nights in Aug 2025

6/10 Okay

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and staff was attentive and polite. I didn’t like some of the restaurant services and some of the food was disappointing. The convenience store prices were overpriced.
Stayed 5 nights in Sep 2025

10/10 Excellent

christopher

Stayed 5 nights in Aug 2025

8/10 Good

ankit

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good kid friendly
Stayed 2 nights in Aug 2025

10/10 Excellent

Christopher v, Paradise

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Expedia for an amazing vacation. You made our trip with the surprise upgrade, we loved it!!!
Stayed 1 night in Sep 2025

8/10 Good

Miguel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs some TLC in some areas
Stayed 5 nights in Aug 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons passé de superbes vacances dans cet hôtel à Cancun ! 🌴☀️ Ce qu’on a adoré : • L’emplacement idéal, à seulement quelques minutes de l’aéroport. • L’hôtel est magnifique et offre une vraie ambiance de luxe. • Un grand choix de restaurants avec beaucoup de variété, on ne s’ennuie jamais côté gastronomie. • Les activités aquatiques sont nombreuses et amusantes, parfaites pour petits et grands. • L’ambiance familiale rend le séjour très agréable. • Le personnel est vraiment attentionné, toujours souriant et prêt à aider, ce qui fait toute la différence. 5⭐️ Petit bémol : • L’hôtel est immense, donc on doit souvent prendre les voiturettes de golf pour se déplacer (elles passent heureusement très régulièrement). • Notre ascenseur était en panne quelques jours, ce qui n’était pas très pratique avec une poussette. Malgré ces petits détails, nous avons eu un séjour formidable et nous garderons de très beaux souvenirs. Je recommande sans hésiter pour des vacances en famille à Cancun !
Stayed 6 nights in Aug 2025

10/10 Excellent

Yogesh

Stayed 3 nights in Aug 2025

6/10 Okay

Connie

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The rooms were a bit dated. When we checked in, the elevators didn’t work and none of the amenities we had requested in advance were in the room, so we had to switch buildings. They were able to upgrade us due to Expedia. The restaurants and food was good, but a few of us ended up catching the stomach bug afterwards. Don’t think we’ll be coming back here.
Stayed 4 nights in Aug 2025

10/10 Excellent

Trena

Stayed 3 nights in Aug 2025

6/10 Okay

Padmnabh

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Aug 2025