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Hotel Manhattan, BW Signature Collection

3.0 star property

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Photo gallery for Hotel Manhattan, BW Signature Collection

Suite, 1 King Bed, Accessible, Kitchen (with Sofabed) | In-room safe, desk, laptop workspace, free cots/infant beds
Exterior
In-room safe, desk, laptop workspace, free cots/infant beds
Reception
Suite, 2 Queen Beds, Non Smoking, Kitchen (with Sofabed) | In-room safe, desk, laptop workspace, free cots/infant beds

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Parking included
  • Air conditioning
  • Gym

Explore the area

Map
17546 US 59, New Caney, TX, 77357
  • Speedsportz Racing Park
    ‪6 min walk‬
  • Big Rivers Waterpark & Adventures
    ‪16 min walk‬
  • Lake Houston Wilderness Park
    ‪9 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed) | In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen (with Sofabed)

In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 2 Queen Beds, Non Smoking, Kitchen (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed) | In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Kitchen (with Sofabed)

In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 2 Queen Beds, Accessible, Kitchen (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (with Sofabed)

In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 2 Queen Beds, Non Smoking (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Larger Room;with Sofabed)

In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 1 King Bed, Non Smoking, Kitchen (Larger Room;with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (with Sofabed)

Suite, 2 Queen Beds, Non Smoking (with Sofabed) | In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 2 Queen Beds, Non Smoking (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed) | In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Kitchenette (Kitchenette )

Suite, 1 King Bed, Accessible, Kitchenette (Kitchenette ) | In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 1 King Bed, Accessible, Kitchenette (Kitchenette )

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Kitchenette (Kitchenette )

In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 2 Queen Beds, Accessible, Kitchenette (Kitchenette )

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (with Sofabed)

Suite, 2 Queen Beds, Accessible, Bathtub (with Sofabed) | In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 2 Queen Beds, Accessible, Bathtub (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Kitchen (with Sofabed)

Suite, 1 King Bed, Accessible, Kitchen (with Sofabed) | In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 1 King Bed, Accessible, Kitchen (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Kitchen (with Sofabed)

Suite, 1 King Bed, Accessible, Kitchen (with Sofabed) | In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 1 King Bed, Accessible, Kitchen (with Sofabed)

  • Sleeps 4
  • 1 King Bed

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About this property

Hotel Manhattan, BW Signature Collection

Hotel in New Caney with bars/lounges and fitness centre
2 bars/lounges, a fitness centre and a 24-hour business centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, a 24-hour front desk and a computer station. Housekeeping is available once per stay.
Hotel Manhattan, BW Signature Collection offers 109 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided once per stay.

Recreational amenities at the hotel include a fitness centre.
During your stay at Hotel Manhattan, BW Signature Collection, you're just a quick walk from Grand Texas. Features include free WiFi in public areas and free self-parking, plus 2 bars.
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a gym
  • Steps from Grand Texas and 6 minutes on foot from Speedsportz Racing Park
  • Cats and dogs welcome for a fee
A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. You can unwind with a drink at one of the 2 bars/lounges. Event space at this hotel measures 498 square feet (46 square metres) and includes conference space. A fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hotel Manhattan, BW Signature Collection. Self parking is free.

This 3-star New Caney hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 9:00 AM.

Languages

English, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: USD 14.99 for adults and USD 7.50 for children
  • 2 bars/lounges

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (once per stay)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 498 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in fee: USD 30 for check-in between midnight and 2:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 14.99 for adults and from USD 7.50 for children
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-in fee: USD 30 for check-in between midnight and 2:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay, Apple Pay and Samsung Pay
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Manhattan BW Signature Collection
Hotel Manhattan, BW Signature Collection Hotel
Hotel Manhattan, BW Signature Collection New Caney
Hotel Manhattan, BW Signature Collection Hotel New Caney
Best Western Premier Executive Residency Grand Texas Hotel

Hotel Manhattan, BW Signature Collection Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 99 out of 220 reviews
Rating 8 - Good. 29 out of 220 reviews
Rating 6 - Okay. 28 out of 220 reviews
Rating 4 - Poor. 27 out of 220 reviews
Rating 2 - Terrible. 37 out of 220 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jerry

Stayed 1 night in Dec 2024

10/10 Excellent

Omar

Stayed 1 night in Dec 2024

6/10 Okay

Carmen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular
Fácil registración, me dieron una habitación donde no funcionaba el aire acondicionado, TV. ni el teléfono. Después de reportar 3 veces nos cambiaron de habitación y resulta que estaba sucia, tuvimos que pedir nuevas sábanas y hacer nosotros las camas, en todo esto nos llegó la media noche, así que no fue una de descanso. Polvo en todas las instalaciones. Ordenamos algo de comer en el restaurante y las chicas por atender el bar, no pusieron atención a nuestra orden. En general no fue buena estadía.
Stayed 1 night in Dec 2024

6/10 Okay

Dartagnan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We stayed here for a wedding and the rooms could have used a better cleaning. The floors in the bathroom were dirty and had thick black spots of something. All four pillow cases and the blanket had stains on them. The staff at the bar were very nice. It seems like such a gorgeous place…just very disappointed in the cleanliness.
Stayed 1 night in Nov 2024

10/10 Excellent

Melissa, Ada

Liked: Cleanliness, amenities
I liked the bar and eating place inside the motel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms.
The young lady that checked me in could not have been any nicer. The hotel is either new or freshly renovated. I am extremely happy about my stay.
Stayed 1 night in Nov 2024

2/10 Terrible

Rosemary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly Room
Our room still had left over food from previous guests. Bad odor in the room.
Stayed 1 night in Nov 2024

8/10 Good

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was given a handicap room. I'm not handicapped. Result was a bed too close to the floor. No chair in the room except for a desk chair. Not very good for relaxing after a long day's drive.
Stayed 1 night in Nov 2024

8/10 Good

Jose J

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Oct 2024

10/10 Excellent

Shyla

Stayed 1 night in Sep 2024

10/10 Excellent

Maria Refugio

Stayed 1 night in Oct 2024

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Julianna

Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
4 things I want to mention about this very nice hotel. 1. Check in is alway slow. Issued key to room that key fob doesn't work. Had to return to front desk and ultimately switch rooms. 2. Wanted a light dinner so went to order from in house Dickies restaurant. Combo meal advertised for $13 rang up at $18. When asked, Ms stated they've not updated the menu boards. (6 chicken wings, small fries, soda). 3. When leaving, wanted Ice for thermos as I work from auto doing home inspections.... Ice machine on floor 2 doesn't work, and there is no public ice machine available on floor 1. 4. Last complaint - no complimentary breakfast here. I promise I'm not a big complainer. I travel for work through this area frequently and have stayed here many times. The rooms are great and clean and reasonably priced, but the other inconveniences mentioned above take away from the stay. Guess I'm just tired and grumpy...
Stayed 1 night in Sep 2024

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet. A little stuffy in the hallway.
Stayed 2 nights in Sep 2024

2/10 Terrible

Talishia, Grand Prairie

The power was out and they did not tell us until we arrived m.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alejandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the hotel was good! They ladies up front are very nice and helpful.
Stayed 2 nights in Sep 2024

4/10 Poor

Noe

Travelled with family
Disliked: Cleanliness
Bed sheets were very dirty, full of hairs.
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No covers on bed, trash on the floor under the bathroom sink, trash in the desk drawer , water or something on the floor in the room, not enough towels. No one answering the telephone when you call down. Had to go to the desk for covers, remote for tv and towels.
Stayed 1 night in Sep 2024

6/10 Okay

Shane

Stayed 2 nights in Aug 2024

4/10 Poor

Raymond

Stayed 1 night in Aug 2024

2/10 Terrible

Carlos

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
When arriving at the hotel around 5pm the room was not ready, they sent us to the room with the card to open the door after check in but it was a big mess inside of the room. We went back to the front desk to clarify that situation and the manager apologize and sent us back to another room that was not ready yet, then at the third attempt she sent an employee with us to verify the status of the room and finally at the fourth attempt we found a room ready , clean with the bed done but with no towels. In my opinion they do not have enough employees working at the facility. In general customer service is very poor, the manager at the front desk apologize several times but is it not enough. At check out I asked for a receipt and the lady in charge told us “I am new in this job the manager is not here and I do not know how to do it” . I will email the receipt to you but we are still waiting. Horrible experience.
Stayed 2 nights in Aug 2024

8/10 Good

Leonel

Business traveller
Liked: Amenities, property conditions & facilities
N/a
Stayed 3 nights in Aug 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

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