My daughter and her family traveled from Cleveland, OH for a beach vacation (they had been traveling since 0430 that day) . Upon arriving to the unit, at approximately 1930) the air conditioning was not working (heat was blowing out) and the thermostat read 95 degrees, which was unbearable on the 9th floor. We were told to open all the sliding doors to "cool down the unit." This was extremely stressful for my daughter and son-in-law, having 2 toddlers to run after fearing they would fall from the 9th floor. After being in the condo for several hours cooling to only 89 degrees we were left with no option but to leave and request another room at the resort. Unfortunately, the resort did not have any clean rooms available and we had to accept a partially dirty room because we had no where else to go at almost midnight. Not only was the room partially clean it was a huge downgrade from what we had paid for and booked. I would never recommend this establishment to anyone, I am very disappointed. Be assured I will tell my fellow co-workers; physicians, nurse practitioners, nurses, and active duty soldiers to avoid your establishment. The credit given for 1 night did not make up for a horrible experience.